brett_n's profile

2.1K Messages

 • 

32.2K Points

Fri, Sep 30, 2011 3:43 PM

Closed

Solved

Elements Organizer and Bridge: Freeze in Adobe Photo Downloader when you click Choose

After installing the Camera Raw 6.5 update, when using Elements 9 Organizer or Bridge CS5/5.5 to import images from your camera or card reader, the Adobe Photo Downloader will become unresponsive if you click the Choose button to change the Save Location. This issue does not affect Elements 10 Organizer.

Official Solution

2.1K Messages

 • 

32.2K Points

10 y ago

If you encounter this issue, here are the workarounds:

Elements 9 Organizer:

A. Change the Save Location from the ‘Camera and Card Reader’ preferences
1. Go to Adobe Elements 9 Organizer -> Preferences -> Camera or Card Reader
2. Change “Save File In" location by clicking Browse button.



B. Edit the Preference File
1. Force Quit the Adobe Photo Downloader.
2. Go to Users//Library/Application Support/Adobe/Elements Organizer/9.0/Organizer
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file
4. Change the desired Save Location in the “Location” tag.
5. Save the file.



Bridge
Edit the Preference File:
1. Force Quit the Adobe PhotoDownloader.
2. Go to Users//Library/Application Support/Adobe/Bridge
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file.
4. Change the desired Save Location in the “Location” tag.
5. Save the file.

2.1K Messages

 • 

32.2K Points

NOTE: The APDPreferences.xml file is created the first time you use the Adobe Photo Downloader. If you do not have this file, import at least one file from your camera or card reader with the default settings to create it

NOTE: This issue only occurs on the Mac OS.

1 Message

 • 

60 Points

I'm using Elements 9. It seems like that I'll need to follow the above multiple steps before downloading my new images. Is there going to be a fix for Elements 9 since we can't use Camera Raw 6.6? Thanks

Official Solution

61 Messages

 • 

2.7K Points

10 y ago

The solution to this problem is documented at Adobe Photo Downloader unresponsive after clicking choose on Mac OS.

13 Messages

 • 

218 Points

The only problem here is that the APDPreferences.xml file never gets created. I can import a picture into the "pictures" folder without freezing, which is suppose to create that file. But ... when I go to look, there is no file in the Bridge CS5.1 Folder by that name. So ... is someone looking at this issue as well???

Official Solution

2.1K Messages

 • 

32.2K Points

10 y ago

For those using Bridge 5.1 and not seeing the APDPreferences.xml file, please see the solution here:
http://feedback.photoshop.com/photosh...

Official Solution

Adobe Administrator

 • 

16K Messages

 • 

296.7K Points

10 y ago

The release candidate for Camera Raw 6.6 addresses this issue for Bridge. Details here:

http://blogs.adobe.com/lightroomjourn...

Please try it out and let us know if you encounter any issues.

Official Solution

Adobe Administrator

 • 

217 Messages

 • 

4.3K Points

10 y ago

The official releases of Lightroom 3.6 and Camera Raw 6.6 are now available. See this post on the Lightroom Journal for a list of new cameras, lens profiles and bug fixes found in these releases.

Choose Help>Updates... from your application to download and install.

5 Messages

 • 

222 Points

10 y ago

I run Macs with OS 10.6.8, use Adobe Bridge CS5 version 4.0.5.11. My work flow is to put a card in the computer, open Bridge and use "Get Photos From Camera" which opens Adobe Photo Downloader. I convert them to DNG's, put some copyright info in the metadata and write them to a folder of my choice.

Since I upgraded ACR to 6.5, when in Adobe Photo Loader I try to chose a folder to write the files to, that option freezes. I went back to using ACR 6.4 and the problem is gone. Fortunately I don't have a camera that needs 6.5 so I'm ok for now but ......................

This reply was created from a merged topic originally titled
Bridge/Camera Raw: ACR 6.5 bug with Photo Downloader.

1 Message

 • 

62 Points

10 y ago

I have PSE 9 and I just installed the latest update. Now my photo downloader won't work. At all. I can't get photos from my card reader

This reply was created from a merged topic originally titled
Photoshop Elements: PSE 9 downloader doesn't work after update.

2 Messages

 • 

72 Points

10 y ago

Hi.

I'm running CS5 in Snow Leopard.

Followed your solution but the problem has not been fixed.

What applcation should I use to open the APDPreferences.xml file? When I double-click it, Final Cut Express opens! This is the default.

I opened the APDPreferences.xml file in OpenOrg, changed the location and saved. But Photo Uploader still freezes.

Sooooo annoying. Can't Adobe just issue a patch to fix the problem you created. I want to use applications, not edit code.

2.1K Messages

 • 

32.2K Points

Any text editing application will work for changing the APDPreferences.xml file. This, however, is a workaround. It will not prevent the application from freezing when you click the Choose button. It is merely a way of preventing the need for clicking the Choose button. Editing this file serves the same purpose as clicking that button.

We are working on creating a patch to fix this. This is just a work around to use until we get this fixed.

2 Messages

 • 

72 Points

10 y ago

"NOTE: The APDPreferences.xml file is created the first time you use the Adobe Photo Downloader. If you do not have this file, import at least one file from your camera or card reader with the default settings to create it"

What does this mean? I can't import at least one file. I can't import any files. That's the ####ing problem!

2.1K Messages

 • 

32.2K Points

If you cannot import one or any files, then you are experiencing an issue other than the one described here. The issue at hand is that when you click the Choose button to change the directory, the application becomes unresponsive. You are still able to import images, but only to the location already set in the dialog. If you would like to import to a folder other than the default location, you will have to use one of the work arounds. If you are facing an issue other that this, please start a new thread.

5 Messages

 • 

222 Points

10 y ago

Brett, how do you open the file?

>3. Check the permissions of APDPreferences.xml, if it is Read Only then change it >to Read & Write. Open the file.

2.1K Messages

 • 

32.2K Points

Double-clicking the file APDPreferences.xml will open the file in the default application. As can be seen from the screen shot, the default application that opens XML files on a Mac is Dashcode. However, any text editing application will work, such as Text Edit or MS Word.

If you would like to view and/or change the file permissions, you can Right/Command-click on the file and choose Get Info. The permissions section is at the bottom of the window.

13 Messages

 • 

218 Points

10 y ago

I followed the instructions (working on mac, Snow Leopard). The file APDPreferences.xml file was not there, so imported a photo (into pictures which is the only option without freezing). When I went back to finder, however, the file is still not there??

Also ... if we do get this to work, will we have to do this every time we want to change the download location???

2.1K Messages

 • 

32.2K Points

Which application are you using to import? If you are working with Bridge CS5.5, then you are probably facing this issue: http://feedback.photoshop.com/photosh...

Create a folder called "Bridge CS5" in this directory: Users/[User Name]/Library/Application Support/Adobe/. This will allow for the creation of the APDPreferences.xml file.

2.1K Messages

 • 

32.2K Points

And yes, unfortunately, every time you want to change the download location, you will have to use this workaround.

Another workaround would be to just import them into the default location, and then move them after import. This can be done with a click and drag or a copy and paste.

We apologize for the inconvenience caused by this issue, we are aware of the root cause, and are working on getting it fixed

13 Messages

 • 

218 Points

There is actually "Bridge CS5.1" folder there and it contains 2 items: Adobe Bridge Keywords.xml and Adobe Bridge Metadata Preferences.abdata

However, as I stated before, it never creates the APDPreference file, even after importing the photo.

1 Message

 • 

62 Points

10 y ago

[Bridge] freezed after --get photos from cameras-> Choose location (in import settings)

i need to force quit bridge, and i cant import photos from USB port.

I am on latest updates for all CS5.5 component (including the latest ACR)

It freezed at the below screenshot:


This reply was created from a merged topic originally titled
[Bridge] - freezed "get photos from camera".

10 Messages

 • 

172 Points

10 y ago

ACR 6.5 bug with Photo downloader - ARC 6.5 freezes Photo Down Loader in Bridge

adobe solution doesn't work -- can't find this file:

We have found the resolution for this issue. You do not need to go back to Adobe Camera Raw 6.4. You can work with updated Adobe Camera Raw 6.5.Please try the below mentioned steps:

> Edit the Preference File

1. Force Quit the Adobe PhotoDownloader.
2. Go to Users//Library/Application Support/Adobe/Bridge
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file.
4. Change the desired Save Location in the “Location” tag.
5. Save the file.

Now, you will not face any issue while importing your images into Bridge.

This reply was created from a merged topic originally titled
ACR 6.5 bug with Photo downloader.

Champion

 • 

1.1K Messages

 • 

21.6K Points

Robert, the solution posted is for Photoshop's Bridge too. Did you look at the correct library folder, the one that is inside {your username}?

9 Messages

 • 

154 Points

10 y ago

I have a problem with Bridge. The photo downloader. If I want to change the destination folder to download my photo's in, it freezes

This reply was created from a merged topic originally titled
Bridge photodownloader freeze.

9 Messages

 • 

154 Points

I don't have the ADPDpreference file also. Even after importing a photo into the default folder

2 Messages

 • 

82 Points

10 y ago

When I open Adobe CS5.1 - Photo Downloader in Bridge to download RAW files from camera it freezes when I try to choose a Location to Save to or add any other info in Advanced Dialog. The only way I can close it is in Force Quit. WHAT is going wrong?

This reply was created from a merged topic originally titled
Problem with Photo Downloader in CS5.1 Bridge - it freezes..