brett_n's profile

2.1K Messages

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32.2K Points

Fri, Sep 30, 2011 3:43 PM

Closed

Solved

Elements Organizer and Bridge: Freeze in Adobe Photo Downloader when you click Choose

After installing the Camera Raw 6.5 update, when using Elements 9 Organizer or Bridge CS5/5.5 to import images from your camera or card reader, the Adobe Photo Downloader will become unresponsive if you click the Choose button to change the Save Location. This issue does not affect Elements 10 Organizer.

13 Messages

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386 Points

10 y ago

RC 6.6 tested with Bridge CS5 4.0.5.11 on Lion 10.7.2 and it works fine so far. Thank you!

1 Message

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62 Points

10 y ago

Adobe Bridge 5.1 Photo Downloader. Using this on Mac OSX. Everytime you choose to change the folder that you will save your photos into it crashes. This happens on my own home copy of the software and was replicated on the Macs at the University where I teach. It was most humiliating during a class when it simply wouldn't work, students couldn't download their photos and we had to use iPhoto instead.

This reply was created from a merged topic originally titled
Bridge 5.1 Photo Downloader crash.

Adobe Administrator

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16K Messages

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296.7K Points

The release candidate for Camera Raw 6.6 addresses this issue for Bridge. Details here:

http://blogs.adobe.com/lightroomjourn...

Please try it out and let us know if you encounter any issues.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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172 Points

10 y ago

YAH!!!!!!!!!!!!!!!!!!!!

you fixed it. thanks

2 Messages

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72 Points

10 y ago

I am running Bridge CS5 4.0.5.11 on Mac OS 10.6.8. I am having the problem where photo downloader freezes if you attempt to choose a download location instead of accepting the default location provided. I have re-set preferences and followed Adobe's posted instructions to check and see that ADPreferences.xml is set to "read/write". It is. I toggled it to "read only" and back to "read/write" just in case that might help. It did not.

What can I do to get this to work again? It worked fine until I updated to the current version a couple weeks ago.

This reply was created from a merged topic originally titled
Still no fix for the photo downloader freeze bug?.

Employee

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18 Messages

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430 Points

Are you using ACR 6.5? Updating to ACR 6.6 will fix this issue.

1 Message

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62 Points

10 y ago

I can ́t choose folder when downloading. I could before, and suddenly I can ́t. I put my memorycard in the machine. Photodownloader pops up. I pick my pictures to download, and then I want to choose where to download them to. But that ́s where it all stops.

Please help me:-)

This reply was created from a merged topic originally titled
Bug in Photodownloader?.

2 Messages

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72 Points

10 y ago

My new Adobe Bridge won't allow me to select a destination folder for my images when I'm downloading from my Canon 7D. When I try to select a folder all the buttons become inactive and I have to force quit the application.

This reply was created from a merged topic originally titled
Destination Folder Freeze.

2 Messages

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72 Points

10 y ago

Sirs, You do not make it easy to actually find a place to send you a question concerning the functionality of your products. I have Photoshop CS5 running on an iMac and a Macbook Pro with OS 10.6.8. I recently downloaded and installed the most recent updates for Photoshop and Bridge. Immediately following the updates, the Photo Downloader stopped working. Downloader functions until I attempt to choose the location where I want the files to reside. Then the program freezes and the only way to move beyond this roadblock is to "force Quit" the Downloader. The malfunction is exactly the same on the iMac and the laptop. How can I get the downloader to function again?

This reply was created from a merged topic originally titled
Photo Downloader freezes.

3 Messages

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92 Points

10 y ago

Hi Folks,

Two days ago I did an Adobe PS5 software update and since then my Adobe Photo Downloader is giving trouble. It will open and load thumbnails from my card reader but freezes when I try and choose a location. I am a professional photographer and use this feature every working day as part of my work-flow to rename, annotate and convert to DNG. I have staff using the same workflow. This is a critical failure of service and product. I believe there is online discussions surrounding this problem. Please fix asap.

Neil Price (from home)
Wellington City Council Photographer
Wellington
New Zealand

This reply was created from a merged topic originally titled
Critical Failure of Adobe Photo Downloader.

2 Messages

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72 Points

10 y ago

My photo down loader in bridge won't let me select a destination folder and when I try all the buttons become in active and I have to force quit out of the application.
ADOBE you make it very difficult to report a problem, this is not an issue that a forum discussion can remedy, this is a serious bug in your software.

This reply was created from a merged topic originally titled
The photo downloader in CS5 Bridge is a car wreck.

3 Messages

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92 Points

10 y ago

Jeffrey Tranberry (Chief Customer Advocate) 19 days ago
The release candidate for Camera Raw 6.6 addresses this issue for Bridge. Details here:

http://blogs.adobe.com/lightroomjourn...

Thanks Jeff, problem solved.

Neil Price

2 Messages

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72 Points

10 y ago

I just downloaded and installed Camera Raw 6.6 update. This solved the issue of freezing when choosing a destination for files being imported and converted to DNG.

2 Messages

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72 Points

10 y ago

I'm using an educational version of Bridge/Raw, version 4.0.5.11. I was able to update it once in the past, and that's when I began having this problem. When I run the Adobe updater now, it does not find Bridge 6.6, it tells me I am up to date. Does this mean I am stuck with this problem and am not allowed to update any further, or is there some way I will be allowed to update or download a fix for the version I have?

2.1K Messages

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32.2K Points

You are not going to be looking for an update to Bridge to 6.6. Instead the issue is fixed in the Camera Raw update 6.6. However, this update is still in beta testing, although a release candidate is available. This is not available through the automatic update (as this update is not yet released). You can download and manually install the update by getting it from labs.adobe.com.

2 Messages

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92 Points

10 y ago

Hi, I can't get Photo downloader to work from Bridge. I have tried the solutions suggested for this problem ie., creating a new Bridge CS5 folder in User library, which worked until I reset Bridge Prefs and Cache. But now the downloader is freezing again, even after creating a new CS5 folder in the User library which had worked the first time. I also tried changing the APDPreferences file permissions in the root directory to read/write, but this didn't help.
This problem has occurred since updating to Camera raw 6.5.
I'm on a Mac running Snow Leopard.
Thanks

This reply was created from a merged topic originally titled
downloader freezes again.

1 Message

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72 Points

10 y ago

I cannot choose a destination folder when using the photo downloader in Bridge CS5.1.It freezes if I try to put the new photo files anywhere other than the default destination in the Pictures folder on my Mac HD. I am running Lion ver. 10.7.2 with CS5 ver. 12.1 ACR ver. 6.5

This reply was created from a merged topic originally titled
Bug when trying to use photo downloader running ACR 6.5.

10 Messages

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186 Points

10 y ago

I have given up on Bridge and the downloader. I did update and all the junk that has been given on this page and nothing worked. Short of re-installing photoshop I do not know what to do. At this point bridge freezes up the entire computer. So it goes into the trash as a piece of junk.

15.1K Messages

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195.8K Points

If the whole computer is freezing: you have a problem with the OS, a low level driver, or the hardware. Applications simply cannot do that.

10 Messages

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186 Points

Well got bridge going though uploader still freezes. Problem is I have about 500GB of files and the load was to much for bridge to retrieve. I moved half to external HD and all is well.