brett_n's profile

2.1K Messages

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32.2K Points

Fri, Sep 30, 2011 3:43 PM

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Elements Organizer and Bridge: Freeze in Adobe Photo Downloader when you click Choose

After installing the Camera Raw 6.5 update, when using Elements 9 Organizer or Bridge CS5/5.5 to import images from your camera or card reader, the Adobe Photo Downloader will become unresponsive if you click the Choose button to change the Save Location. This issue does not affect Elements 10 Organizer.

1 Message

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72 Points

10 y ago

Chris,
The whole computer is not freezing, only the application photo downloader. See all the other posts above . . . It is an Adobe issue, not a Mac OS issue or a MacPro issue. You will also see the "fix" that various individuals have come up with, (including myself), which is to discard ACR 6.5 - which is when the problem began and revert to an earlier version of ACR.
In other words, specifically, the problem is with ACR 6.5 and photo downloader interacting. See the comments of Brett N above, " . . .the issue is fixed in the Camera Raw update 6.6. However, this update is still in beta testing, although a release candidate is available. This is not available through the automatic update (as this update is not yet released). You can download and manually install the update by getting it from labs.adobe.com. . . ."

2 Messages

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92 Points

10 y ago

HI, Camera RAW 6.6 beta is working fine. Thanks.

1 Message

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62 Points

10 y ago

Photoshop (Ver 5) photo downloader has ceased to work and is greyed out - will not allow me to save images in forders? The photo downloader launches ok and the images are displayed in the window but I am unable to select/create folders etc as everything is greyed out and as a result I cannot import the (Raw) images
All camera raw updates etc are up to date. This happened after update to latest camera raw update. Any advice help or assistance would be appreciated?

This reply was created from a merged topic originally titled
Photoshop photo downloader.