elsie_mcconnell's profile

1 Message

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100 Points

Mon, Jul 25, 2011 1:09 AM

Closed

Solved

Bridge: Can't install update until Adobe Bridge is closed

Was trying to update CS4. Updates would not load-computer said Bridge was running. Tried to uninstall CS4 to reinstall. Computer would not uninstall as it said Bridge was running. Many times the computer would say that scripts were running. Cold not get them to close. Could not get beyond this point. goal is to update CS4.

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

10 y ago

3 Messages

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84 Points

10 y ago

Recently, Bridge has been giving me error messages. It was suggested to me that I uninstall/reinstall PS. I tried this, but it keeps telling me that I must close bridge.exe. As far as I can tell, there isn't anything open. However, I must have done something because when I try to log in to PS I'm asked for my serial #. When I enter the # I'm told it is invalid. Please help!!

This reply was created from a merged topic originally titled
Bridge Corruption and Serial # Issues.

Adobe Administrator

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16K Messages

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296.7K Points

Hi Virginia,

Try this topic for help with serial # and activation:

http://feedback.photoshop.com/photosh...

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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84 Points

thank you Jeffrey. one problem down, one to go. the uninstall was successful, but the reinstall not so....I'm told my serial # is invalid.....any ideas?

Adobe Administrator

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16K Messages

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296.7K Points

I'll send you an email to get your information.

Sr. Product Manager, Adobe Digital Imaging

2 Messages

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72 Points

10 y ago

When I try to install updates for Ps CS5, the installation stops and tells me to close Bridge. I've done everything but uninstall Br. What do I do?
J.M.

This reply was created from a merged topic originally titled
Update failure.

2 Messages

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72 Points

10 y ago

Everyone,

Seems my problem has been solved.

Thanks to all.

J.M.

Adobe Administrator

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16K Messages

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296.7K Points

Great. Thanks for the update.

Sr. Product Manager, Adobe Digital Imaging