james_nicholls_7485267's profile

3 Messages

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280 Points

Sat, Oct 3, 2015 4:11 AM

Closed

Solved

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

24 Messages

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392 Points

6 y ago

There has been two Adobe updates today. Bridge still won't pick up my 5d but I can import using PS now
Fair play to Adobe for doing more than apple

15.1K Messages

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195.8K Points

Bridge CS6 hasn't had an update in years. And Bridge CC hasn't had an update since May.

But we are still working with Apple to figure out what broken/went wrong in the OS 10.11 update.

110 Messages

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1.7K Points

6 y ago

No updates on CS6 in Belgium yet. This is an Adobe matter, not for Apple to fix.

14 Messages

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290 Points

6 y ago

No CS6 updates for me either (UK)

24 Messages

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392 Points

6 y ago

really? i updated PS and bridge using creative cloud app

156 Messages

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4.3K Points

6 y ago

I think that what you got with those downloads was probably just the most recent upgrade of ACR which was first posted a couple of weeks ago?

14 Messages

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242 Points

6 y ago

This reply was created from a merged topic originally titled Bridge CS6 does not detect EOS 5d MkIII after upgrade to Mac OSX - El Capitan.

Since upgrading to 10.11 (subsequently 10.11.1) Mac OSX, Bridge CS6 does not detected my Canon EOS 5D Mk III.

I've always used Bridge to import my photos from cameras so this is a little inconvenient. I see some other users have reported similar problems with their devices but I really expected not to have a problem with a major manufacturer like Canon and their equipment.

Has anyone else experience of this?

Regards,

Cliff

110 Messages

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1.7K Points

6 y ago

You see: you're not the first. I don't think it's Canon (although a couple of Canon models have been mentioned here), but rather Adobe vs Apple.

5 Messages

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144 Points

6 y ago

Same problem.

New Mac Pro, changed default from Photos to Bridge Photo Downloader when I plug in the Canon 5D.
Updated to El Capitan, and defaults were reset to Photos.
Changed it back to Bridge Photo Downloader, but doesn't "see" the camera.
Yet the Mac recognizes the camera in other apps, and recognizes to start Bridge Photo Downloader when camera is plugged in.

I depend on accessing my RAW files when I shoot photos, and it's surprising a glitch of this magnitude hasn't been corrected yet.

3 Messages

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60 Points

I cant even find where to disable Photo... it has just gone to it automatically with my iphone photos and now they are lost somewhere?

17 Messages

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354 Points

6 y ago

I have the same problem with bridge 4, Mac OS 10.11 on an older iMac with my Nikon D3300. This not a camera specific problem. It only started after I upgraded to 10.11. Someone else posted that this an issue between Apple and Adobe. I agree with that based on the variety of reports. Has anyone hit up Apple support or forums ? What's the response there?

14 Messages

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242 Points

6 y ago

The consensus from the Aple forums I have seen is that Adobe had the specs of El Capitan long before it was released and that it is for Adobe to address and resolve the issue. As far as I'm concerned both of them need to fix this between them and given the amount of people reporting this problem I don't understand why it takes them so long to fix it.

15.1K Messages

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195.8K Points

While Adobe did test early betas of MacOS 10.11 and notified Apple of the bugs found, Apple has not yet fixed all the bugs introduced in MacOS 10.11.

Many of the reported downloader problems are due to Apple forcing all connected cameras and memory cards to launch Photos instead of the user chosen applications. We are discussing this issue with Apple and trying to determine how to work around it.

14 Messages

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290 Points

I hope sooner than later !!!

24 Messages

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404 Points

This fault is causing a great deal of extra work downloading and filing images that Downloader used to do automatically. If Adobe are speaking to Apple then get them to put a permanent preference in their stupid Photos app to turn off all automatic attempts to download images. We need Adobe Bridge Downloader working again VERY SOON!

1 Message

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60 Points

Does GIMP have the same issues?

6 Messages

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150 Points

I use PScc (monthly contract), El Cap and have the same problems. Apple is overstepping. Bad sign!
I updated CC (I know, why would this be necessary?!) and installed the latest Bridge.

Bridge now sees my DSLR, all is well but Photo still tries to butt ahead. Annoying. I think I'll send Apple a mouse-click bill.

17 Messages

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354 Points

6 y ago

The other config item is that I had to downgrade to java 6 for bridge just to be able to open photoshop. Bridge still can't run PS actions.

110 Messages

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1.7K Points

6 y ago

I had to install Java again as well, but that was for CS5, that I still have on my Mac besides CS6.

24 Messages

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392 Points

6 y ago

i wish i could downgrade OSX so bridge would work again..

2 Messages

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80 Points

6 y ago

This reply was created from a merged topic originally titled Photo downloader has stopped working with El Capitan.

Since loading El Capitan, Photo downloader does not start up when I connect my camera. If I choose "Get photos from camera" in Bridge, photo downloader does not recognise the camera (a Canon 6D). I should also add that Bridge does not recognise the card if I put it in a card reader. I have tried resetting Bridge's preferences, but to no avail.

2 Messages

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70 Points

6 y ago

I moved over to Apple as I was tired of windows errors and security. Now with the new Apple update my 5DS is no longer recognised by Bridge or Lightroom and I made the fatal error of trying office 2016 as well. I can't work out which is worse now Adobe or Microsoft Office!