james_nicholls_7485267's profile

3 Messages

 • 

280 Points

Sat, Oct 3, 2015 4:11 AM

Closed

Solved

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

156 Messages

 • 

4.3K Points

6 y ago

Apple's El Capitan has made it impossible for the user to use any Downloader except for Apple's own Photo Downloader.

If you use a Card Reader, it will mount as a Device on a Mac and you can then Drag&Drop any, or all. files from the Card Reader to any folder of your choice and Bridge will then have access to that folder.

If you used Apple's Photo Downloader, and failed to specify a Download folder, your missing photos are probably in a subfolder in your "Pictures" folder.

15.1K Messages

 • 

195.8K Points

It is not impossible to use other downloaders with MacOS 10.11, but it requires changes to the default OS settings and sometimes camera settings to get things working again.

3 Messages

 • 

60 Points

6 y ago

OK so when you are dealing with high volumes of photographic work that need to be placed in logical storage sequences like external hardrives with Gigabytes of file storage how are you expected to drag and drop all of that? It takes forever!

I did not choose to use the Apple Downloader and when I use my normal camera card readers I can still find my cards on Adobe Downloader but my iphone is going direct to Photo.

How do I disable this nasty little trick of the Apple Downloader which is probably Apple trying to force me to use iCloud storage so they can squeeze more money out of me than they already do...

156 Messages

 • 

4.3K Points

6 y ago

This is very useful information.

I am sure that there are many photographers who would be most interested in learning how to this this if Chris has time to post some notes on the necessary procedures.

3 Messages

 • 

80 Points

6 y ago

I used to use Photo Downloader in Bridge to transfer photos from my iPhone to my Macbook and rename them to date_time and put them exactly where I wanted them. I got a new iMac and now Photo Downloader won't recognize my iPhone. I don't want to use the new Photos app; I want to do it how I used to and have more control over filename changing and filing in the folders and sorting them how I want to. This needs to be fixed YESTERDAY.

3 Messages

 • 

60 Points

6 y ago

JennessA thats is exactly how I work! And I agree it needs to be fixed immediately...I have lost control over the upload from my phone and the only work around is using Image Capture which still means a bit of a process creating files etc...

3 Messages

 • 

80 Points

Yes, last night I I used image capture, sent to Bridge, and then did a batch rename. It adds steps which is very frustrating when it worked so slick before. Apple needs to make nice with Adobe and make Photo Downloader "see" iPhones again!

17 Messages

 • 

354 Points

6 y ago

When I complained Chris posted this link on how to use Image Capture (comes with 10.11).
https://helpx.adobe.com/elements-orga...

17 Messages

 • 

354 Points

Image Capture lets you pick whatever destination folder you want.

3 Messages

 • 

80 Points

That's fine, but Photo Downloader lets me batch rename files, add creator and copyright, all in one step.

17 Messages

 • 

354 Points

6 y ago

To stop the Photos app from opening by default:

1. Connect your iPhone, iPad, or Camera
2. Select your iOS (or camera or card reader) device under the Import tab
3. Uncheck the box marked “Open Photos for this device”

110 Messages

 • 

1.7K Points

6 y ago

@J lynn, I may have said so before, but allow me to repeat: your solution (unchecking the box) only works temporarily. When you reformat your memory card (preferably in the camera!), you will have to repeat the process. I have read reports (I am also active at Apple Support Communities) that rebooting your Mac would have a similar effect.
Several complaints here are the same as mine: El Capitan made Photo Downloader (part of Adobe CS6) unusable. Other complaints should be addressed to Apple (re: the new Photos program, for instance, or a solution to make that checking/unchecking permanent).

1 Message

 • 

80 Points

6 y ago

A lot of things gone wrong with the issue of El Capitan, which seem to have been very little tested before it was issued!

110 Messages

 • 

1.7K Points

6 y ago

That comment should also be addressed to Apple, rather than to Adobe. I myself have very few complaints about El Capitan, except for this ongoing issue with Adobe CS6's Photo Downloader.

5 Messages

 • 

144 Points

6 y ago

Image Capture is the simplest workaround until this is corrected.
It sees both the JPG and CR2 (RAW) files so you can save them wherever you choose, which, while not optimal, is acceptable.

I'm moving on.

But I *will* continue to monitor for updates.

14 Messages

 • 

290 Points

6 y ago

Likewise. Am now using Image Capture as a workaround for both RAW and JPEG, but am still hoping that Adobe can sort their Photo Downloader problem out, and give their customers some relief from their frustrations !!! As a matter of URGENCY?

24 Messages

 • 

404 Points

6 y ago

Can Adobe explain to all its desperate users why the long delay it getting this issue sorted? The delay so far is totally unacceptable. Why wasn't the problem identified BEFORE Apple released El Capitan?

17 Messages

 • 

354 Points

It's like talking to a wall

15.1K Messages

 • 

195.8K Points

Working issues out with Apple takes time. We can't always figure out exactly how the OS changes broke things without Apple's assistance (because we have no access to Apple's source code).

There are many problems identified and filed with Apple before 10.11 shipped that are not yet fixed in the OS updates.

17 Messages

 • 

354 Points

6 y ago

I think each customer having this problem should post to this topic at least once a week. Maybe Adobe will hear us SHOUTING!

15.1K Messages

 • 

195.8K Points

That won't do anything to speed up the process of working with Apple to determine the cause of the problems introduced in Apple's OS update, or how to solve or work around the problems in the OS update.

2 Messages

 • 

80 Points

6 y ago

This reply was created from a merged topic originally titled Adobe Bridge says None Detected when trying to Get Photos from Camera (Canon 60D ....

Adobe Bridge does not find devices when clicking "Get Photos from Camera". I previously always uploaded my photos to Bridge from my iPhone6 and Canon 60D, now neither will work. It's pointless for me to keep paying for Photoshop if I can't conveniently add my photos to albums in Bridge. I am using a macbook pro with El Capitan. Please offer a solution asap. thank u.