james_nicholls_7485267's profile

3 Messages

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280 Points

Sat, Oct 3, 2015 4:11 AM

Closed

Solved

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

2 Messages

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70 Points

6 y ago

SOLUTION...

not to say i'm happy to endure these megacompanies leaving horrible loose ends like this, but after reading all the other solutions, i decided to try using any apps on my EL CAPITAN upgraded minimac to download the files from my canon 5Diii INCLUDING the raws (which photoshop kept opening one at a time!!!)...

solution for me was the mac installed image capture which allowed me to import the files to any folder, in my case one on an external HD, is right now downloading cr2 and jpegs of each shot...only downside is it's giving them it's own nonsense file names...but hoping eventually mac and adobe or canon will come up with a way to properly use their software together...after all, the reason most of us spend all these bux for the supposedly best devices is for our photography!

110 Messages

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1.7K Points

I think quite a few of us have meanwhile taken the Image Capture route (just read the posts above: you're not the first :)). It may not be as good as uploading through Adobe, but as long as this isn't fixed, it's by far the best way to go. As the following poster (D. Chapman) says: it's already been two months, and there's still no solution.

2 Messages

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70 Points

knowing these companies there never will...probably in the next OS release, by which time everything will be outdated again. i did notice only 1 person above mentioning Image Capture which i hadn't read prior to my iNcReDiBLe 'SOLUTION' release to the world, but ironically it won't work with his iPhone.

14 Messages

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290 Points

6 y ago

It is now 2 months since downloading El Capitan, and still no solution from Adobe regarding using their downloader. Yes, we spend a lot of money on CS6 and expect more from Adobe. Come on Adobe, your customers deserve more and want more action and a quick solution to this problem.

15.1K Messages

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195.8K Points

Please let Apple know how the issues in their new OS version are affecting you.

110 Messages

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1.7K Points

I have reported the issue in the Apple Support Communities at about the same time as I reported it here.
https://discussions.apple.com/thread/...

6 Messages

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130 Points

6 y ago

This reply was created from a merged topic originally titled Photo Downloader / El Capitan issue not fixed by this update either.

This new Photoshop CC 2015.1.1 update, while solving some big issues which is terrific, still doesn't solve the major error with the Photo Downloader used by Photoshop and Bridge CC, on Macs running El Capitan. The Downloader still can't detect any SD card over 32GB, whether connected via card reader or camera. Many pro DSLRs, like the Canon 5D Mark III, don't have the option to change settings as suggested in a temporary workaround. And no other workaround can perform all the important, simultaneous steps that this Photo Downloader can (or could, prior to this issue), which has made workflow tedious and problematic. I know Adobe has been aware of this issue for months. Is there any rough estimate of when this will be fixed by a patch? Thank you!

15.1K Messages

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195.8K Points

No, the Photoshop update has nothing to do with Bridge or Bridge downloader.

Last I checked, the Bridge team is still working with Apple to solve the problem in Apple's 10.11 OS release.

6 Messages

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130 Points

Ah my error. I was sure PS opened the same Photo Downloader, since I'd tried that before. But I see it doesn't (at least not now, if ever).

15.1K Messages

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195.8K Points

Photoshop doesn't have a Photo Downloader...

2 Messages

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70 Points

I am not a pro but I I'm frustrated too... I don't understand why Adobe and Apple haven't resolved yet this problem.

6 Messages

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130 Points

Chris: The current one in PS CC is accessed from File / Import / Images from Device... That opens a photo downloader that appears to be a Photoshop-specific variation of Image Capture, with its own unique options. What I was saying is that I was sure that menu option in PS used to open the same Photo Downloader that Bridge does. I may be mistaken, even though I recall testing it recently.

2 Messages

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70 Points

6 y ago

Since downloading latest update fro El Capitan I can no longer resize any images upload since the update.
Any uploaded before can still be resized.

Also a bunch of very old e-mails reappeared on my MacMail inbox.

Weird

8 Messages

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154 Points

6 y ago

I found a workaround to download both, photos from my D700 camera and Leica SIM card and had no problem resizing or editing in PS CS6

2 Messages

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70 Points

6 y ago

Normally I download my Canon PowerShot A2300 using Image Capture to put them in my photo files.

Later reopen file and resize when required - no matter what I try the result is a file without any image visible - sometimes part of an image appears before clicking save but id re-opened nothing shows but file is same size !!

15.1K Messages

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195.8K Points

Er, how are you using those images in Bridge?

8 Messages

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154 Points

6 y ago

Sorry, I'm a Nikon, Leica and Photoshop/Bridge Downloader user so I don't know. Did you google your camera, application and issue? Is there a forum for the app you're using? This is a photoshop forum I believe.

15.1K Messages

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195.8K Points

This forum is for all of the Photoshop family of products, including Bridge.

6 Messages

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130 Points

6 y ago

Chris C: I greatly admire your work, as well as your time spent trying to help users directly. So please forgive me for pointing out that since you represent Adobe here, it feels a bit condescending -- however inadvertently -- to even subtly cast any of the responsibility on users who "chose to install" the latest major OS on their computers. That’s what users are supposed to do (typically partly for security reasons). It’s not the users’ fault when a piece of software and an OS have compatibility issues, so it seems more appropriate to just plainly say “We know that many users of Mac OS X 10.11....” (Even if you didn’t mean it that way, it’s unclear what possible relevance the users’ decision to upgrade their OS could have here.)

Just so we can all better understand, could you elaborate on why you place all the blame & responsibility on Apple? Has it been demonstrated that "something went wrong with the new OS version" and that it’s all about “problems” and “breakages” in the OS code? I ask because that seems quite different from an apparent mere change in the code, reportedly made for a logical reason: “The USB stack is completely redesigned to increase stability and performance...” (which Apple announced at least as early as June 2015). And Adobe Chief Customer Advocate Jeffrey Tranberry has echoed that here in this thread, saying: “There was a change made to the protocol for connecting to devices in El Capitan.” That doesn’t sound like something going wrong or “breaking” with Apple’s code.

Or are those explanations incorrect or incomplete?

Has Apple truly refused to share the necessary requested developer info with Adobe? If so, is there even a way to know if it’s an error rather than purposeful change in the OS code? Because if it’s an error and/or Apple has refused to help, then it’s clearly all their fault. Is their refusal to help documented so it can be published? How can we users best help twist their arm? Or, uh, leaf stem. On the other hand, if it’s just an OS change, and if the way to adjust Bridge accordingly can be worked out, then it seems Adobe’s responsibility to solve ASAP.

Either way, I'm still confused by Lightroom. If it’s an Apple glitch, then why does Lightroom’s photo importer work fully with El Capitan? I assume it’s coded differently. But since it isn’t affected by the new Mac USB stack (or other aspects of OS X 10.11), isn’t there a way for Bridge to use the same method?

Thank you very much!

3 Messages

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80 Points

6 y ago

Glenno,

your reply which is, well thought out, smart, to the point; is greatly appreciated - thank you

in my opinion, this "downloading issue" with bridge should have been fixed by now

Xerox was also presented with a similar problem; after the update, many printers were not being recognized by El Capitan after the update (simply, my very expensive laser printer was unusable)

I contacted Xerox via email and they actually responded to my questions. The Xerox representative addressed and acknowledged my concern and promised to follow up ( to my surprise - they did!)

Xerox was working on the "patch" for all of their customers their printers

Well, Xerox "FIXED THE PROBLEM" and their software engineers figured out the necessary patches for the Xerox printers

Is it too much to ask for this "bridge downloading" challenge to be fixed by now?

I appreciate the work around ideas shared

thanks

camarillo

24 Messages

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392 Points

6 y ago

Bridge updated for me to 6.1.1.10 yesterday
Photoshop CC to 2015.1.1

but still no fix
Bridge cant even find the camera plugged in like it used to

30 Messages

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726 Points

6 y ago

I upgrade yesterday the Imac to El Capitan and the Photo up-loader in the PS CS 6 Bridge (5.0.2.4) is not still working :-(

6 Messages

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150 Points

6 y ago

It is pretty obvious that Apple is trying to push more business its way. Like many photographic artists I have admired and used Apple products from the beginning. This lack of support amounts to smug disrespect. Taking your customers for granted is a very big mistake. If you want to beat Adobe do it the right way and create a better application. Cheap shots like this make your programmers look pathetic.

156 Messages

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4.3K Points

6 y ago

There is some very useful information from Brett as to the cause of this problem here (and what Adobe is doing to fix it):
https://forums.adobe.com/message/8354...

>>>>>>>>>>>>
Yes, this issue is very specific to the Mac OS 10.11. As stated previously, this issue has arisen due to Apple changing the way imaging devices communicate with the computer. Since the Photo Downloader uses the original method, it simply does not see these devices unless you manually change the OS to also use the original method. We are currently in the process of re-writting the Photo Downloader from scratch to use this new method, but it takes time to code. In the mean time, we are also working on a Bridge update that will by-pass the Photo Downloader until that re-write can be completed. This will be a separate workaround to this OS change, not solution. Bridge and the Photo Downloader continue to work correctly on every other OS except for 10.11 (previous versions of Mac OS X and all Windows versions).
>>>>>>>>>>>

[Also, see Brett's follow-up post a few messages later.]

30 Messages

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360 Points

Brett I disagree as I can use downloader with CF cards connected via a dual port reader but stick an SD card in the reader and downloader doesn't recognise it. Same reader, same port, same iMac but different outcomes

110 Messages

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1.7K Points

6 y ago

It remains strange, though that Lightroom 6, which is another Adobe program, does "see" the camera when connected through USB.

30 Messages

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726 Points

dat is echt raar

2 Messages

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70 Points

It has been said in my office that Adobe is phasing out Bridge. Could that be true???

156 Messages

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4.3K Points

That would seem to be unlikely as I understand that Adobe has assembled a new team to work on Bridge.

2 Messages

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70 Points

Good!

30 Messages

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360 Points

6 y ago

whats weird is that up to today I have had no issue with El Capitan and Photo Downloader, it doesn't see the card on an iMac but going to file and get images has worked. Just tried downloading yesterdays image and nothing??? I have used Bridge CC and downloader on El Capitan happily for the past few months so I'm not sure as to why.
If its the USB stack and my Lexar Pro SD / CF card reader is connected via USB why have I had no issues? the only difference today is that I used the SD on my D810 so I could read them on my new macbook pro without an external reader. is this something more to do with SD?

17 Messages

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354 Points

See Ann Shelbourne's message above. The problem is the current downloader doesn't recognize non usb devices.