james_nicholls_7485267's profile

3 Messages

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280 Points

Sat, Oct 3, 2015 4:11 AM

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Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

30 Messages

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360 Points

6 y ago

so following on from my last post I've just copied all images from SD to CF and using the same USB card reader all is okay and it downloads the images using Bridge CC downloader.
So apart from buying a Macbook Pro to edit images on my travels I will still need an external CF card reader until Adobe / Apple fix the bugs. Again weird if its the USB stack why a CF card connected via USB works but an SD doesn't?

30 Messages

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726 Points

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30 Messages

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726 Points

I have a CF card in my Canon 7D II and the bridge down-loader don't downloads the images from my Canon 7D II. Im going to try it with a card reader

14 Messages

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242 Points

It has never occurred to me to try your suggestion (I just accepted that Bridge downloader had stopped working) but I now concur. If I take the CF card from my 5D Mk III, put it in a card reader and launch Adobe Bridge, the downloaded will "recognise" the fact that the card has been installed and I can use the File>Get Images from Camera command to download everything on the card.

However, put a SD card in the card reader and it will not work with the Bridge Downloader. As far as Bridge is concerned there is no camera connected.

Not sure this helps, other than to say that I concur with the comments Duke Leto has made.

14 Messages

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242 Points

I should also point out that the SD card is 64Gb - will try a smaller one as sone entries have suggested a card smaller than 32Gb will work.

14 Messages

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242 Points

OK, so photos taken on a 16Gb SD card can be downloaded from Bridge. The File>Get Images from Camera command sees the 32Gb SD card and images can be downloaded.

30 Messages

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360 Points

6 y ago

just tried with a 64Gb CF and a 64Gb SD - CF works fine in the reader, SD doesn't in the same reader!!

30 Messages

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726 Points

I try the 16GB CF card and it doesn't work, with a card reader and the camera

30 Messages

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360 Points

thats weird, I used a 16Gb Sandisk card this morning and downloader recognised it and worked? just tried 64Gb CF and the same? Are you using a card reader connected to a USB 3.0 port?

110 Messages

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1.7K Points

That's the whole point: if you use a card reader, you can use Bridge's Photo Downloader, but not if you connect the camera directly to the USB of your Mac. And I am not an advocate of the combination Compact Flash and card reader, as CF cards appear to be more vulnerable. I try to avoid removing card from camera, inserting into card reader, and then afterwards the other way around. In the past there have been reports of bent contacts (in the camera) due to "mis"handling.

14 Messages

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242 Points

Not sure I agree completely. If you use a card reader (in my case connected to a USB 2.0 port) then a CF card seems to work but SD cards greater than 32Gb will not work with Bridge Photo Downloader.

30 Messages

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360 Points

I agree with Cliff CF in a reader works fine SD doesn't so its not a case of USB stack. As I never connect a camera to my iMac or Macbook I had never seen this problem until yesterday when I swapped the SD and CF cards over in the D810 to make SD the primary. Until its fixed I'll just record to both so I can download via CF and read the card but not download on my Macbook

30 Messages

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360 Points

6 y ago

now heres a twist, my wife with her baby D40 and using PS Elements has no issues so again if its on the USB stack of El Capitan why does it not affect Elements and as its been stated Lightroom? Seems curious and more to do with Bridge than IOS USB stack

24 Messages

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392 Points

6 y ago

Duke
I plug it into the card reader and a few moments later
A notification pops up saying the card wasn't ejected properly
I'd not even touched it

30 Messages

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360 Points

6 y ago

That sounds like a different issue as the Mac is losing the card reader / card

24 Messages

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392 Points

6 y ago

yeah bridge stopped seeing the camera after i updated the OSX
since then its been a nightmare !

30 Messages

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360 Points

6 y ago

Doesn't explain why you can't read the card via a reader.

24 Messages

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392 Points

6 y ago

i know it was great until i updated
im hoping either Apple or Adobe fix it soon

30 Messages

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726 Points

I hope to, but you can use the Image Capture

110 Messages

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1.7K Points

Right!
- Camera via USB to Mac --> no go with Adobe Bridge/Photo Downloader
- Software alternative: Image Capture (or another Adobe program such as LR)
- Hardware alternative: Card Reader, but watch out for possible CF damage

I' m afraid this discussion, which was started almost at the same time as the launch of El Capitan, will go on for some time. We're still not quite sure whether it's Apple (they did change the protocol) or Adobe (some programs work, others don't) has to fix this, but please:

FIX IT!

15.1K Messages

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195.8K Points

Please see the official response at the top of this topic.

14 Messages

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290 Points

Yes Les I completely agree. It has now been 3 months since I upgraded to El Capitan, and still no fix. Adobe customers expect more. PLEASE FIX IT NOW.

8 Messages

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154 Points

6 y ago

Nice, especially because so many photographers use Mac and Adobe. Nothing like adding more steps to our workflow.

11 Messages

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180 Points

6 y ago

In case it helps anyone, I was able to get around this problem by taking the SD card out of the camera and putting it into a USB card reader. Photo Downloader could then find the card and import the photos normally, even identifying the camera it came from.

The reader I used was the Transcend USB 3.0 Card Reader, TS-RDF5K (though I used it in a USB 2.0 port). The cards I tested were SanDisk Extreme, two different generations and sizes.

Aaron

14 Messages

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242 Points

6 y ago

Hi Aaron,

This does work and there have been several postings to confirm this. However, in my own experience this solution only works with SD cards that are less than 32Gb in size.

My own tests with both a 16Gb and 64Gb SD card resulted into Photo Downloader only recognising the smaller card when connected via USB card reader.

30 Messages

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360 Points

6 y ago

yep as mentioned yesterday CF up to 64Gb fine via a reader but not with a 64Gb SD card, same reader same port

30 Messages

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360 Points

6 y ago

just tried a 32Gb SD card and that also works fine, so for those of you that remove your cards from the camera and use a reader it appears that only SD cards >32Gb are affected. Still can't see how thats anything to do with the USB stack problem created by El Capitan

14 Messages

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242 Points

6 y ago

Have to agree Duke but I have noticed that a SD card that is >32Gb does not mount on the Mac desktop either. This is really confusing and not helped by the time taken for a solution to become available.

Apple's update 10.11.2 has resolved a USB problem that many users reported with Time Capsule backups (where UPS systems connected to a USB port prevented Time Capsule from performing its scheduled backups) but it has not resolved the Downloader problem.

30 Messages

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360 Points

6 y ago

That's weird as my 64Gb card does mount on my iMac and MacBook but isn't recognised by photo downloaded. I can open finder and copy the images to the necessary folder.