james_nicholls_7485267's profile

3 Messages

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280 Points

Sat, Oct 3, 2015 4:11 AM

Closed

Solved

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

5 Messages

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100 Points

6 y ago

While it is not optimal, there is an option that we had to do for the time being. We are using Canon's Utility to download the images and then opening Bridge to process them.

In Utility, select "Lets you select and download images" It will let you do what you need to.

Once again, it is not optimal, Adobe should fix the original problem, but this has become a good workaround since the utility tool from Canon Does recognize the cameras. We are working with a 1DX.

5 Messages

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100 Points

Sub Note: Our camera (Canon 1DX) tethers just fine to the Mac and is being seen by the Canon Utility. I can also "Open" and image from inside Photoshop from the camera itself. In our case, it is isolated to just the Bridge Downloader. It truly is Adobe's issue to deal with on the software side.

5 Messages

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100 Points

Mac Version 10.11.1 in case you needed to know that too

5 Messages

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100 Points

Just for fun, to Jokingly piss some people off - It all works perfectly in my Windows 10 Machine. Tee Hee Hee

30 Messages

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360 Points

Nice so as some had realised its an adobe issue.

3 Messages

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80 Points

6 y ago

January 20th. Just bought a new macbook air with el capitan. Our cannon 5D Mark III is not seen by bridge. Question: would it be possible to get an official, Adobe employee on this thread to respond and give a specific update (rather than a general reply at the top of the thread)? My hunch is that this will not be fixed and once again Apple has made it harder for us to use outside products. What a shame. You'd think they learned a valuable lesson by making the app store development available to the world at large. Go Adobe Go. We are WAITING.....

4 Messages

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100 Points

6 y ago

This reply was created from a merged topic originally titled Why is the ADOBE BRIDGE CS4 program incapable of leading photo's from the camera....

I am not shouting, i only stress name and version of the ADOBE product which is not doing what it should do.

3 Messages

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80 Points

6 y ago

Hi, I think no matter whether we are polite, or shouting, Adobe will be doing what they can to address this issue. It's part of the price of progress for programs to keep up with operating systems - especially one so popular with photographers as Apple computers. They know that if they don't solve it - someone else will. Likewise there are probably many "someone elses" out there who are trying to come up with an easy to use fix or software so they can sell it. Bottom line is green, black and white. I just hope they will be honest enough to let us know if the problem is unfixable on their end due to Apple proprietary, or if they need to rebuild and replace the product they sold us. Either way - we wait and use workarounds.

2 Messages

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70 Points

6 y ago

Please post a solution QUICKLY--I usually only load RAW files..... jpegs are no use for my purposes!

30 Messages

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726 Points

6 y ago

I have the same problem with Adobe Bridge CS6 program and El Capitan Version 10.11.3 and my Canon 7D mark II with RAW files. Please QUICKLY a solution !!!!!!!

30 Messages

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360 Points

6 y ago

I know it's not a fix but the problem doesn't occur if you unplug the card and put it in a card reader unless you use SD cards >32Gb
Photo loader recognises the card and transfers the files.

As I say not a fix but allows an alternative whilst the brains fix the problem.

30 Messages

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726 Points

I know this, but I don't like the put out the cards (for damage it). So I use the Image Capture and I can choose ware I put the Raw files.
But I hope that Adobe fix this error

30 Messages

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360 Points

6 y ago

Not sure why people would believe it damages the card or that it could damage the camera. Never have I connected any body to the iMac or MacBook it's card readers every time. I guess it's left over from when cards were faster than the bus on the camera body lol

5 Messages

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144 Points

Probably because it HAS happened.
Certainly happened to our 5D.
Because you haven't experienced it personally makes you question other people who have?
Isn't that a rather narrow (read: counter-productive) approach to problem-solving?

30 Messages

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360 Points

Not at all, just in the wide circle of photographers I know its not happened so it's a rarity not a concern. Just as likely to mess the connector with constent plugging and up plugging.  Ive drowned a body (Nikon D800e and broken a Nikon 400/2.8 in half, it doesn't stop me pursuing my interests or putting my equipment in danger. If we all looked on the pessimistic side we'd never leave our beds.

156 Messages

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4.3K Points

The longer Nikon lenses do come apart at that central joint if the lens is put under excessive stress.
It happened to my 200-400mm too.
I have heard that those lenses were apparently designed to do that (rather than fracture or distort the lens barrel) but others have suggested that the internal screws holding the two parts together were a fraction too short and can loosen under vibration.
The lenses are repairable but it is NOT cheap!

14 Messages

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242 Points

Aren't we in danger of losing the thread on this thread. It started out discussing issues with Bridge and Downloader. Surely issues about damaging lenses and cards are best discussed elsewhere!

30 Messages

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360 Points

Just chewing the cud whilst Adobe and Apple drag their heels. Ann excess pressure lol my lens was slammed against the ground. It was good for shooting around corners and was repaired at a cost of £2500 or $4000

110 Messages

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1.7K Points

6 y ago

Although I have never experienced it myself, there are reports of damaged contacts (in the camera) after removing and reinserting CF cards. I will therefore always avoid unnecessary manipulation of my memory cards.

2 Messages

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82 Points

Absolutely had to have our 5D repaired by Canon after the contacts were damaged while re-inserting the CF card.

5 Messages

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144 Points

Absolutely had to have our 5D repaired by Canon after the contacts were damaged while re-inserting the CF card.

30 Messages

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360 Points

6 y ago

Lol there are nasty car wrecks on the road but I still drive.

110 Messages

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1.7K Points

So do I, but all this is beside the question. We meanwhile all know there are workarounds, but this issue has been going on ever since the launch of El Capitan, and there's still no solution.

4 Messages

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100 Points

6 y ago

This reply was created from a merged topic originally titled No Bridge or Lightroom camera download yet.

Hi Adobe
What are you doing about the failure of your programs to do simple downloads from cameras? It has been over 4 months now that Bridge, in particular for me, and Lightroom are unable to load images. This has really messed up my work flow, would you please get your finger - read brain cell - out !! ACB

3 Messages

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80 Points

6 y ago

A simple update on any progress whatsoever from Adobe would show integrity, transparency and loyalty to customer base. Otherwise, we are free to assume whatever we like - from best case scenarios to worst.

Please, Adobe, give us an update once in a while on the progress/lack of progress.

1 Message

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60 Points

6 y ago

Has anyone found a way to download their cameras to bridge. I shoot in raw and do not want my pictures going to photo. Is the only solution removing el capitan? I have a Nikon D800

24 Messages

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392 Points

I don't think we are able to downgrade the OSX
I wish I could I miss plugging my 5D into the Mac and just downloading the images

110 Messages

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1.7K Points

Use Image Capture, as already mentioned several times above.

30 Messages

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726 Points

I use also Images Capture !!, it works.
But I hope that Adobe solve this problem

14 Messages

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290 Points

6 y ago

I could not agree more with Claude and Les. It has now been 4 months - yes 4 months !! since upgrading to El Capitan and still no solution. Yes we can use Image Capture, but Adobe customers expect more - we pay premium prices for their products. Adobe should be upfront, and give us updates as to what progress (if any) they are making to resolve the problem with the downloader.

30 Messages

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726 Points

I agree to use temporarily Images capture.
But yes, you're right, Adobe must solve this, we have paid for the software.

14 Messages

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274 Points

6 y ago

Adobe may be waiting for Apple to fix what they changed in El Capitan that broke the USB connections for some applications... (not just Adobe, many print vendors have USB devices that won't print AT ALL since the upgrade).

I'm not sure if this is something Adobe or Apple has to fix... (it may take the cooperation of both).

Adobe tech support staffers are watching this thread and several others. That leads me to believe they are waiting on Apple... (since they changed how USB protocols are addressed in El Capitan).