james_nicholls_7485267's profile

3 Messages

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280 Points

Sat, Oct 3, 2015 4:11 AM

Closed

Solved

Bridge: Issue using Photo Downloader on Mac OS 10.11 - El Capitan

I just upgraded to El Capitan and Adobe Bridge camera downloader can no longer detect a Canon 5D Mark III or a 5D Mark II. Apple's Photos wants to do the downloading.

24 Messages

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392 Points

6 y ago

I'm hoping the next IOS update fixes this problem, but I'm not holding my breath
Does anyone use Lightroom ? Is the problem there too ?
It took me one restart and multiple attempts to download 63 Raw files off a CF last night

110 Messages

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1.7K Points

iOS? That's Apple's system for mobile devices such as the iPad and the iPhone. I bet you mean OSX. Well... we are now at El Capitan 10.11.4. Apple programs recognise your camera, it's Adobe Bridge (not only CS6, but apparently also the CC version) that doesn't recognise your camera.Lightroom does recognise your camera, indeed. 

24 Messages

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392 Points

Yeah sorry i meant OSX 

110 Messages

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1.7K Points

No problem, Matt. At least we know that there is a difference between Adobe programs, so the question may be raised: how come Bridge/Photo Downloader cannot see the camera, whilst Lightroom can?

6 Messages

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162 Points

6 y ago

This reply was created from a merged topic originally titled When oh when is the Bridge Downloader bug going to be fixed. Workarounds do not w....

Bridge CC 6.2 still has not fixed the downloader problem. Unable to download images from an SD card. Adobe work arounds are not. Image Ingester does not recognize the card, only a camera.

15 Messages

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250 Points

I, for one, have given up.

It turns out that Photo Downloader (or whatever it's called) isn't the only photography app that no longer works under El Crapitan.

I have begun the long, painful process of rolling back my OS level to Yosemite.  Because the other app flat-out WILL NOT WORK AT ALL and there is no workaround.

110 Messages

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1.7K Points

What else are you having trouble with? For as far as I know, it's only the obsolete Photo Downloader, part of Adobe Bridge, that's playing up. Because Lightroom, for instance, does recognize the camera, just as other apps do. You can step back to Yosemite, but for how long? The only way is moving forward. I have replaced Photo Downloader by Image Capture, and although it may not be so versatile, it does what it has to do.The last couple of days I had to hook up other devices through USB:
1) a IDCard reader, as to get my pension data online;2) an old TomTom (GPS system).
After having to update the respective software, my Mac that is running the latest OSX version available (currently 10.11.5) had no trouble whatsoever to communicate with said devices.

6 Messages

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162 Points

Going backwards is not a solution. In my mind, not getting this issue fixed is unconscionable - It has been broken too long. If Lightroom works like it used to so should Bridge. This must be a licensing money issue with Apple, not a software debate. If Adobe is not going to support the downloader they should say so. Yes, i am ready for a third party software.

15 Messages

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250 Points

What else are you having trouble with?

Hugin.  Specifically, the stitcher component (PTstitcher).  After the latest "security" upgrade to El Crap, only software that has been "approved" by Apple will run.

Well excuse me, but my Mac belongs to me, not Apple, and I  will decide what apps I run on it.  

FWIW Hugin is an open source project, and I doubt that its developers give a tinker's dam whether or not Apple approves of their work.  So I seriously doubt that PTstitcher will ever show up on that list.

Going backwards is not a solution.

If you have found any other way to get Hugin to run on a Mac, then I would like to hear it.  Because I have exhausted all other possible solutions that I can think of.

1 Message

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62 Points

6 y ago

WHEN IS THE FIX COMING??? Waste of money so far... we should be compensated for this, i have a hell of a back log of work to be done!!!

6 Messages

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162 Points

6 y ago

Suggest you not wait any longer with some sort of backlog. The fix for now is to copy your images to your preferred folders on your hard drive and let Adobe Bridge do its thing from there. 

Or, the other best choice is to use Lightroom. It all works there. That way forget about Bridge. 

Why do I get this feeling that Adobe is not going to support Bridge anymore for ingesting Photos. I am having to wean myself away from Bridge. It is difficult to divorce yourself from a software application you like. Adobe could care less.

CEC

110 Messages

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1.7K Points

6 y ago

You're right, and that's what I've been doing. While I -in the past- always relied on Bridge to get my RAW pics from the Canon 7D onto an external HD, and iPhoto the JPGs (I shoot in both formats) into the iPhoto library, I now start off with Image Capture. Both RAWs and JPGs go onto the external disk using Apple's own Image Capture. The JPGs go into Photos (iPhoto's successor) and the RAWs can be picked up by any RAW convertor. I am using Lightroom 6; but as soon as that's replaced by a subscription-type successor (say CC), I'm off to other RAW convertors.

6 Messages

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162 Points

6 y ago

Agree. Since I am not in business buying another software makes my hair hurt.

Adobe is so proud they do not want to support we small people in making the software the best. Its still the best photography and graphic design scheme out there. If I get mad enough Ill just dump Adobe altogether no matter what trouble that will cause.

3 Messages

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80 Points

6 y ago

........well, there are so many smart posts regarding this topic and Adobe's position

Truly, I do not think Adobe really cares about posts within this " photoshop family community"


Simply because all information stays within their control and the outside world has no idea how CS6 customers are being left without the professional services; updates for the software


Perhaps this whole situation can be summarized on other forms of social media to get the word out: Facebook, photography blogs, etc


I was thinking about bringing this to the attention of the Los AngelesTime consumer writers and see if they would consider writing a piece on this decision within the California or Business section ( then it would be posted on the internet and available for everyone to see






Then to avoid the negative publicity; Adobe might rethink their position on supporting our software


Adobe is the best software; however, their customer service has fallen off greatly





Then to avoid the negative publicity; Adobe might rethink their position on supporting our software


Adobe is the best software; however, their customer service has fallen off greatly

15 Messages

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250 Points

I was thinking about bringing this to the attention of the Los AngelesTime consumer writers and see if they would consider writing a piece on this decision within the California or Business section 

Uh... isn't Adobe a SEATTLE company?

1 Message

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60 Points

6 y ago

I now download into Lightroom, and then open Bridge and ACR to begin editing.  It's a pain in the neck though.  It's ridiculous, and almost criminal, that Adobe is not fixing this Bridge downloading issue.  It really ticks me off!

15 Messages

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250 Points

And my solution that all of you people pooh-poohed here a month ago, is working great.  I can upload from my camera, just like I used to.  I can upload my iPhone photos where *I* want them, not where Apple wants me to have them.

And Hugin is stitching again.

In order to go back to Yosemite, you have to erase your hard drive and start completely over.  I'm doing that on another, smaller but newer Macbook I've had lying around.  I'm moving pretty slowly, only installing one thing at at time.  Right now I have Mail, Hugin, Photoshop, Photomatix and my monitor profiler software moved over.  Lots of stuff still to move.

I intend to take the rest of the summer to get completely settled on the other Mac.  But it will stay at Yosemite, and everything is working great.

11 Messages

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180 Points

6 y ago

It has now been nine months since this basic function has not worked in Bridge on El Capitan -- a full year, if you count the public Beta. What are you people thinking of, letting this go so long?

14 Messages

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290 Points

Hi Aaron
You may have already seen my comments posted the other day. It is obvious that Adobe doesn't know what customer care is and having paid over £600 for CS6 and not getting any support or updates have decided to sever my connections with Adobe in protest. (I have recently purchased 2 new cameras and cannot open in RAW because of no updates being available and have had to use the DNG converter). Yes, 12 months is plenty of time to sort things out. I have now downloaded from the Apple Store Affinity Photo (special offer at the moment) and although it is early days, it provides me, as a serious amateur photographer, everything I need. Importantly, you get free upgrades and is not on a subscription basis.

3 Messages

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80 Points

Hi David,

Curious about Affinity Photo.  Looks good!  I use Bridge for sorting and labelling photos.  How does Affinity interface with Bridge, or does it?

Diana

14 Messages

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290 Points

Hi Diane
Unfortunately Affinity doesn't interface with Bridge - I am using Apple Photo to sort out my photos. I decided to use Affinity so that I could open RAW files for my new cameras, as I no longer receive anymore updates on CS6. I could have updated to CC but did not want to get involved with a subscription and be tied forever with Adobe.

David

110 Messages

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1.7K Points

Believe it or not, but Affinity Photo DOES interface with Bridge. I just gave it a try. Selected one of my CR2 (Canon RAW) files in Adobe Bridge CS6, right-clicked and selected "Open with Affinity Photo 1.4.3". It opens perfectly in Affinity and can be further developed.3".

1 Message

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60 Points

Bidge issue with Photo Downloader in ElCapitan dissapeared for me today after update of OS X El Capitan 10.11.6. Photo downloader recognised my memory card as a camera and works as before El Capitan.

162 Messages

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3.2K Points

5 y ago

I'm using Bridge CC 2015, the new El Capitan 10.11.6, and I HAVE been able to get Photo Downloader to launch without clicking the "Get photos from camera" button (in Bridge)—but it still does NOT auto-launch either Bridge, or the Photo Downloader automatically when a card is inserted into my computer.
Behavior attained: 
If is insert a camera card, then launch Bridge, Photo downloader is open and waiting for me to process my camera card/images.

And, it's with a great deal of effort and geekness I've achieved this meager victory:
Set the Bridge Preference to: General: Behavior: "When a Camera is Connected, Launch Adobe Photo Downloader."Then:
I've pasted the following text into the Terminal App (to turn off any Apple App from trying to pre-process my camera card images, e.g. Photos App or Image Capture:
defaults -currentHost write com.apple.ImageCapture disableHotPlug -bool YES
Then press Enter.

Next, I locate my actual Bridge App, Control-click on the App (NOT the folder), choose "Show Package Contents," open MacOS, and make an alias of "Photo Downloader" TO MY DESKTOP.
Then I open Apple's Image Capture App, and set my Default "Import To" button (at bottom Left) to Browse: Desktop: Photo Downloader. Close all. The Desktop Alias may now be removed.
Relaunch Bridge, with a camera card or camera connected.
The Photo Downloader will auto-launch in seconds after opening Bridge.
Adobe needs to solve this for real.

156 Messages

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4.3K Points

5 y ago

I have not yet discovered a single reason for installing El Cap instead of Yosemite on my computers and your post seems to confirm that I have made the right decision.
I suspect that for Adobe to be able to do more to make APDL more compatible with Apple's restrictive and over-protective practices would take a major change by Apple themselves?
Perhaps in Sierra — but I doubt it.

110 Messages

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1.7K Points

Personally, I see fewer and fewer reasons to continue using Adobe, well... Bridge/Photo Downloader, meanwhile unproductive for say 6-9 months or longer. I still use Lightroom which has NO problem whatsoever with recognising the camera, but LR6 is more and more becoming inferior to the competition...As regards El Cap > Yosemite (and most probably Sierra>El Cap): one cannot 'freeze' progress. Well... you can, but you will soon notice how far behind you are getting. I tend to keep up with new (versions of the OS) as long as hardware permits.

6 Messages

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150 Points

Use "download from device" until Adobe comes to its senses

156 Messages

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4.3K Points

I have no problems whatsoever downloading RAW nefs from a Nikon D5 and working with ACR via  the new Bridge CC 2015.
 I shall update OSX only when when a new version offers some real advantages instead of an extremely ugly UI and a  bunch of restrictive "Security" roadblocks which interfered with other software.
I have no use for any of Apple's own applications.

So please name one useful new attribute that you have found in El Cap..

110 Messages

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1.7K Points

@Ann: I do use Apple's own applications, at least the built-in ones: Safari, Photos, iTunes... which tend to get new versions upon every OS update (x.x.x to x.x.y) or upgrade (x.x.x to x.y.x). Security is ever getting more important and older internet browsers may be blocked by specific sites (think: banks, for instance).We still have a MBP running 10.6.8 (Snow Leopard) quite happily; and it is particularly when comparing Snow Leopard with say Yosemite or El Capitan than one notices the progress been made.Design is another question. I'm quite content with the rather 'flat' appearance of the latest OS version(s), but I know in the Mac forums where I also participate that there are people who dislike it enough to keep away from it.
But for how long?@Robert: What do you mean by "download from device"? From which program? Most seem to work under El Capitan, except for Adobe Bridge/Photo downloader, which is the subject of this long topic.

1 Message

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62 Points

5 y ago

I'm having the same issue.  I'm on Lightroom 3.6 and it is not recognizing my camera as it used to before I got my new mac with the El Capitan system.  When will this be corrected??

110 Messages

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1.7K Points

You're right! As new versions of Lightroom do not overwrite the older versions, I still have v.3, 4, 5 and 6 on my iMac, currently under El Capitan. Whilst all later versions of LR recognize a digital camera connected through USB, version 3.6 does not.Now... that version is meanwhile getting a bit old, don't you think so? Nevertheless, it is a bit strange.Now this long-running topic rather deals with the fact that Adobe Bridge/Photo Downloader no longer detects a digital camera connected through USB, if the Mac is running El Capitan.

162 Messages

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3.2K Points

5 y ago

Adobe? It's been a year now. News? Really?

162 Messages

 • 

3.2K Points

I'm using Bridge CC 2015, the new El Capitan 10.11.6, and I HAVE been able to get Photo Downloader to launch without clicking the "Get photos from camera" button (in Bridge)—but it still does NOT auto-launch either Bridge, or the Photo Downloader automatically when a card is inserted into my computer. Behavior attained: 
If is insert a camera card, then launch Bridge, Photo downloader is open and waiting for me to process my camera card/images.

And, it's with a great deal of effort and geekness I've achieved this meager victory:
Set the Bridge Preference to: General: Behavior: "When a Camera is Connected, Launch Adobe Photo Downloader."
Then:
I've pasted the following text into the Terminal App (to turn off any Apple App from trying to pre-process my camera card images, e.g. Photos App or Image Capture:
defaults -currentHost write com.apple.ImageCapture disableHotPlug -bool YES
Then press Enter.

Next, I locate my actual Bridge App, Control-click on the App (NOT the folder), choose "Show Package Contents," open MacOS, and make an alias of "Photo Downloader" TO MY DESKTOP.

Then I open Apple's Image Capture App, and set my Default "Import To" button (at bottom Left) to Browse: Desktop: Photo Downloader. Close all. The Desktop Alias may now be removed.


Relaunch Bridge, with a camera card or camera connected.

The Photo Downloader will auto-launch in seconds after opening Bridge.

Adobe needs to solve this for real.

3 Messages

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280 Points

5 y ago

I recently received an email from Canon saying their software (which I don't use) has problems with El Capitan. I received another email from another software company (Evernote) saying their program is having problems with a beta version of Sierra (the next Apple operating system). They recommended not installing the new OS when it become generally available.

30 Messages

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360 Points

5 y ago

Updated my MacBook to Sierra and PS CC and bridge work as expected

110 Messages

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1.7K Points

Thanks for reporting. Does this imply that the camera, connected through USB, is now detected by Adobe Bridge/Photo Downloader?

24 Messages

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392 Points

Great news I'll try my IMac tonight

30 Messages

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360 Points

Sorry I meant ps cc works. As I always connect my memory cards via a card reader I've not experienced any connectivity issues (except for SD card larger than 32 Gb)

6 Messages

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150 Points

The subject here is Adobe Bridge photo downloader.  In my case that means Mac and a Canon DSLR.  In neither El Cap nor Sierra does Adobe Bridge see my camera.  As a professional photographic artist this continues to be an outrageous disruption of my work.  I can read a card as well but it's not a good idea to be pulling cards in and out of cameras. 

110 Messages

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1.7K Points

So it looks like Adobe still hasn't learnt from its previous experience with OSX 10.11 and has refused to do anything about it, even in view of a newer OS.Lightroom 6 did not have this issue under El Capitan. Can anyone tell us whether the same holds true under Sierra?