joseph_voegtle's profile

2 Messages

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520 Points

Mon, Jul 15, 2013 4:27 AM

Closed

Solved

Bridge: Mouse scrolling problem on second display in Bridge CC Win

In Bridge CC when my second monitor is set to be to the left side or above the primary monitor in the Windows display settings on Windows 7 64bit the scroll wheel does not work in bridge. If I set the display settings so that the second monitor is to the right side or below the primary monitor the scroll wheel works fine in Bridge CC.

I have updated the mouse driver to the current version, installed all current Windows updates, and all of my CC Apps are updated. I have also tried previous versions of the mouse drivers to ensure that the bug is not in the current version.

I have not seen this problem in any other programs when the monitors are configured as #1 on the right and #2 on the left.

Official Solution

15.1K Messages

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195.8K Points

7 y ago

This is fixed in Bridge 6.1

90 Messages

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2K Points

Now I have the same problem in Photoshop CC 2014 on the 2nd screen!

1 Message

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62 Points

8 y ago

There are a lot of people with this problem: http://forums.adobe.com/message/5486235

27 Messages

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634 Points

8 y ago

I seem to recall that Bridge CS6 had this problem when it first came out. It was fixed with an update. It's just annoying that we have to go through this all over again.

2 Messages

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92 Points

8 y ago

I have this exact problem as well

2 Messages

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92 Points

8 y ago

Has this been fixed with the update? Come ON!

1 Message

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62 Points

8 y ago

Same here, 9/2.

2 Messages

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92 Points

8 y ago

For some reason, I have a sneaking suspicion that Adobe simply has absolutely no clue how to effectively engage with their customers when there are product issues. There seem to be a number of different options, some of them contributor-based, none of which actually get anyone effective answers.

To add insult to injury, no one from Adobe seems to weigh in or even remotely validate the problem on this site. (this thread is a perfect example). If they do, they simply end up saying something like "yep, ok... got it"... and then disappearing.

There is in fact, some traction here...
http://forums.adobe.com/message/5449065

Hey Adobe, how about consolidating your communities/help/forums/faq's into one user friendly cohesive site?

40 Messages

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638 Points

8 y ago

Same problem except my scroll doesn't work on any of my three monitors - running win 7, 64bit. All latest updates to bridge/ mouse / system etc.

Mouse is a Logitech Performance Mx, but I suspect it not the mouse at fault as other CC apps work fine with it.

3 Messages

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102 Points

8 y ago

Same problem with my second monitor where the wheel of my mouse doesn't work (it works perfectly with Bridge CS6). It's already a 6-month problem and Adobe is doing nothing. I'm afraid it's going to be a usual behaviour : we have subscription now and they are no longer afraid whether we are going to buy next update or not... :-(

4 Messages

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168 Points

8 y ago

I fall for the scroll EVERY TIME and it doesn't work. But it works in EVERY OTHER program running Windows. Seems like it should be an easy fix Adobe.

1 Message

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62 Points

8 y ago

Same problem here. Only in Bridge CC.

PC Specs: Windows 8.1 64 bit
Mouse: Mad Catz: R.A.T. 7
All drivers up to date.

1 Message

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64 Points

8 y ago

I have tested further:
If Bridge is open on my primary monitor, scrolling works fine.
If I drag it to the secondary monitor, scrolling stops working, until I drag it back to the primary.
I then tried placing it midway between the two monitors. Scrolling works only if I keep the mouse cursor on the primary screen!

Specs:
OS: Windows 8.1 Pro 64bit
Mouse: Microsoft Sculpt Ergonomic Desktop
Driver: up-to-date MS Mouse & Keyboard Center

2 Messages

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70 Points

8 y ago

Hey, do you guys remember this from way back when on the Bridge Discussion board?

tinaTS, Aug 21, 2013 11:05 AM in reply to LantzDesign Report

Thank you for bringing this up - QE has looked at this and has determined that this is a known issue. Our apologies.

Yep. That's from August 21st. Way to move fast Adobe! Keep up the good work!

Link here.

27 Messages

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634 Points

8 y ago

Installed the new Bridge CC update (December 12) with high hopes. Scrolling STILL broken. How hard can it be to implement mouse scrolling when it works in every other program?

24 Messages

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936 Points

8 y ago

Same problem here. Please fix this, Adobe.