victor_osaka_5091901's profile

8 Messages

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140 Points

Thu, Jan 3, 2013 10:32 PM

Closed

Solved

Photoshop CS6: file not found when trying to open JPEG files (old plug-ins installed)

Anyone get this lately? PSD CS6. Suddenly, no jpg file will open from either Bridge CS6 nor the finder directly into PSD. JPGs will only open in PSD if I go through CameraRaw.

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

9 y ago

Pointing at previous versions of plug-ins is bad news. Tips for troubleshooting plug-ins:

http://blogs.adobe.com/crawlspace/201...

15.1K Messages

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195.8K Points

9 y ago

What OS version?

Have you installed the updates for Photoshop and ACR?

What configuration have you changed related to JPEG in the OS, Photoshop, or ACR?

8 Messages

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140 Points

9 y ago

HI, I'm running MAC OSX 10.6.8 on a MACPRO Quad core Intel Xeon with 16GB RAM.

PSD CS6 version 13.0.3 x64
Bridge CS6 version 5.0.1.21

BTW, I did not uninstall PSD CS 5.1 nor Bridge CS 5.1

I have not manually changed anything related to JPEG in the OS, Photoshop, or ACR.

Hope you can help.

15.1K Messages

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195.8K Points

9 y ago

It's not clear how you are trying to open the files from the Finder.
Are you selectining "open"?
Double clicking?
Dragging the files to the app?
etc.

At first glance, it sounds like some other app has taken ownership of the .jpg file extension (which is easy to have happen now that MacOS ignores creator codes).

8 Messages

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140 Points

9 y ago

From finder. find the JPG file and right click to open in PSD CS6.

PSD initiates, but does not load the JPG. It shows this error message: Could not complete your request because the file was not found.

From Bridge. Right click on a JPG and choose PSD CS6. same error message.

So, I changed the association to jpg/JPG files from Preview to PSD CS6. That did not help. I did this by getting info from a JPG files in the finder and changing the "open with" options.

15.1K Messages

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195.8K Points

That is odd.

Ok, one thing to try: Go to Users/Username/Library/Preferences and delete the file com.appleLaunchServices.plist
Then relaunch Photoshop.

8 Messages

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140 Points

Should I get rid of: "com.apple.LaunchServices.QuarantineEvents" also?

15.1K Messages

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195.8K Points

don't think so

8 Messages

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140 Points

Weird. Tried it and it does not help. Same error message no matter how I open a jpg other than through camera raw. I'll try to delete the Quarantine.Events file too.

8 Messages

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140 Points

Do I have to upgrade to Lion? or even Mountain Lion? I don't want to because of the plugins I use. But, if that solves the problem. . . may be I should.

8 Messages

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140 Points

9 y ago

Well. This is interesting. I have solved the problem. It turns out that the inability to open a jpg had something to do with previous CS versions of plugins that were installed on my machine.

I turned off the Additional Plugins Folder option. I found this solution because there have been a lot of postings about the error message: "Could not load the Multiprocessor Support module because it does not work with this version of Photoshop" and the solution was to turn off the additional plugins folder option. This solved the problem with opening jpgs/multiprocessor support/and perhaps the issue of repeated registration requests.

I then made sure to reinstall all my plugins to the very latest versions.

Looks good now.

Adobe Administrator

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16K Messages

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296.7K Points

Yes. Pointing at previous versions of plug-ins is bad news.

http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

15.1K Messages

 • 

195.8K Points

Yes, letting us know about that error message might have helped.