elizabeth_mcmahon_6967477's profile

8 Messages

 • 

180 Points

Fri, Dec 12, 2014 8:02 AM

Closed

Solved

Lightroom: Can't import Nikon D750 raw files that have been modified by Nikon Transfer

I have a Nikon D750 and neither Lightroom nor Photoshop will recognise the NEF files! Am I doing something wrong? So frustrating that I can only shoot in JPEG if I want to use either program, thanks in advance.

6 Messages

 • 

110 Points

7 y ago

HI, I am not at all technically oriented. I currently use Lightroom5 and CS4. I just purchased a Nikon D750 and am having problems with Lightroom being able to read the files.

Is there a way to solve this, or do I have to finally transer to CC and update Photoshop? I've installed the ViewNX 2 disc that came with the camera, but does not seem to solve the problem. I'd love to be able to use this new camera as my D700 seems to have a bad hot shoe (which was the reason for the D750 purchase, and now I can't read any files..... Ugh

1.3K Messages

 • 

22.5K Points

Lightroom 5 point what? It's currently on 5.7 which supports the 750.

6 Messages

 • 

110 Points

Hi John, I just downloaded CC. I believe it's 5.7.1. I tried re-importing the images with the updated program and still not working.

1.3K Messages

 • 

22.5K Points

In Lightroom, check what's shown in the About Lightroom command (Lightroom menu on Mac, Help menu on WIndows)

50 Messages

 • 

556 Points

I went through this with my D750, ended up canceling Adobe CC since it was worthless. I use Nikon's software to import then use Fast Raw Viewer instead of Adobe Camera Raw, then for any in depth editing I use GIMP which is free. I use to use LR4 and PS6 and my workflow was flawless with my D7000.

Champion

 • 

2.6K Messages

 • 

33.7K Points

There's no need to abandon Adobe software as suggested since it is not the problem. LR 5.7 would be new enough.

The photos you've transferred or viewed with the obsolete Nikon software (that came with your previous model camera) are corrupted so updating LR or updating the Nikon software isn't going to fix those photos. This has been a problem with Nikon software for some years, now, and Nikon Support was the one who told Adobe users to stop using old Nikon software with new Nikon cameras. The situation still commonly happens when a Nikon user upgrades to a brand new camera from one that used much older Nikon software.

You can easily fix the corruption using a utility, here, and then the previously-corrupted images will work in Adobe software, again:
http://owl.phy.queensu.ca/~phil/exift...

The solution is to uninstall all the old Nikon software. You can try installing all new Nikon software and maybe it'll also work, but the safest thing is to avoid Nikon software and just use third-party or Adobe utilities to transfer and view your photos.

6 Messages

 • 

110 Points

7 y ago

Steven, thanks so much. I actually don't use Nikon software. I just uploaded the View NX2 as a last resort.

Unfortunately, this has turned into quite a cluster *** for me. Of course, Adobe has no way to contact them to resolve. I called Nikon who couldn't help, but provide what they thought was a "adobe tech number 1-877-339-8403." Please, people, dont EVER call this number.

They said they would take a look if I provided them access to my computer. Wjat was supposted to be Adobe tech support was really a subcontractor that, under the guise of checking my Lightroom program, checked my system and tried to tell me I needed an $800 firewAll (that they would install, or a $199 system cleaning. When I told them I didn't believe this was a virus issue and wanted them to check my Lightroom program to ensure it wAs up to date, they said they couldn't do that due to the virus they're found. Coincidentally as soon as we logged off, I started having malware and spyware appear on my system.

Nikon is now saying that I should use their Capture NXD program. However, I do all my editing in Lightroom and Photoshop. If I can't provide the same look eding in their program...then this camera is going back! I'll definitely try your fix Steve (unfortunately, after all this and despite not being able to confirm with Adobe that upgrading to CC would solve the problem, I downloaded the CC programs, they then removed my older versions on my computer, and then my tech person told me I had to restore my computer to a previous date in order to block the new malware....Which meant those hours spending downloading CC were wasted and I have no programs to edit in until my computer tech can fix everything in the morning and I re-download CC..... And all this because Adobe can't be bothered to have a customer service number to answer simple questions not covered in FAQ....

Champion

 • 

2.6K Messages

 • 

33.7K Points

7 y ago

Nikon would only support using their software, of course.

The forums are the best resource for situations like this because knowledgeable people can help with troubleshooting. Adobe Support typically only helps with installation and licensing issues which this is not.

That phone number seems to be from Hong Kong in the Heng Ngai Jewelry Center:
http://techsoncall247.com/contacts.html

Back to the problem at hand:

What happens if you use the utility linked in my message, above, do the files open in LR 5.7+ or PS/ACR 8.7+, then?

Can you upload one of your NEFs to http://www.dropbox.com/ and then post a public share link to a message, here, so others can test to see if it works or not for them? That would help point to either an issue on your computer or an issue with the NEF, that might also arise from an issue on your computer.

PS-CS6, PC-CC and PS-CC-2014 can all be updated to the required ACR 8.7 or newer as long as your OS is Windows 7 or newer or OS X 10.7 or newer. Doing a Help / About Plug-ins / Camera Raw in Windows PS or PS / About Plug-in / Camera Raw on a Mac will tell you what version you have installed so there's no need to ask Adobe about it.

6 Messages

 • 

110 Points

7 y ago

steven, tried your fix and it says "no file with specified extension" I tried both 12 and 14

6 Messages

 • 

110 Points

7 y ago

As an FYI, the files are not corrupted by another software. These are right out of camera....

6 Messages

 • 

110 Points

7 y ago

I did upload the photos to the ViewNX2 program and then exported. Those files I ran with the program you provided and it told me that 39 files "weren't updated due to errors"

Champion

 • 

2.6K Messages

 • 

33.7K Points

7 y ago

The utility program would fix the old-Nikon-program corruption in NEFs and only that corruption. If the files aren’t NEFs or aren’t corrupt then it wouldn’t do anything which sounds like maybe what the situation is, although I’m confused about the initial message about not files found. I think the program normally runs in the same folder as the NEFs so if you were running it somewhere else, then maybe it would complain about not files found.

If you still have the camera, take a picture of nothing and upload it to www.dropbox.com and post a link. That way we can see if it seems ok.

If so, once you get your software reinstalled then just try and open it and relay any error you get as well as tell us what version of the Camera Raw plug-in or Lightroom you are using. LR will need to be LR 5.7 or newer and the ACR plug-in will need to be ACR 8.7 or newer.

And I'll ask this again: Are you using a Mac or PC, and are you using Windows 7 or newer or OS X 10.7 or newer?

3 Messages

 • 

82 Points

6 y ago

Hi Steve, I am using Lightroom 5.7 and Photoshop CS6. I cannot edit my RAW files from Lightroom into Photoshop even though I have downloaded the DNG converter 8.7. When I try to open a RAW file from Lightroom into Photoshop, it tells me that I need this converter which I have downloaded! I have a Mac and have just upgraded to Ox X El Capitan. Once this converter has been installed, is the process automatic? I had no trouble opening my RAW files from my D700 in Photoshop although I also got a message that I needed to download some program, I ignored the message and it always opened. Now, I have to export my RAW images as JPGs and then open then in Photoshop. I don't use Nikon transfer, I use the finder to copy images onto my external disc and then I import images into Lightroom. I do still need to edit images in Photoshop sometimes and would prefer to keep them in RAW. After downloading this dng converter 8.7 (309) , nothing works. It is as if this converter needs connecting to Lightroom or Photoshop. I would be very happy if you could help me.
thanks Helen

Champion

 • 

2.6K Messages

 • 

33.7K Points

6 y ago

LR 5.7 is new enough but it looks like PS/ACR is older than 8.7 so cannot open the files. You should be able to install the latest ACR 9.1.1 for CS6 and be ok.

Download it here:
http://blogs.adobe.com/crawlspace/201...