alan_haynes's profile

55 Messages


1.5K Points

Mon, Jun 17, 2019 5:08 PM


Can't add second email address. There was an error saving email address has already been taken.

The email address in my profile is old and I no longer have access to it. I want to add my new email address, make it my primary, and then delete the old one. But I can't add my new email address because I get the error telling me that the email address has already been taken.

I'm pretty sure I this problem is with, the company behind the Photoshop Family community site. Who do I contact to get this fixed?

Adobe Administrator


10.9K Messages


143.5K Points

3 y ago

It is possible that the email address is already registered at Get Sat. Can you ping me with the email address you are trying to use?
(FYI, I was able to add a second address with no issues)

537 Messages


12.8K Points

3 y ago

I had same problem number of years ago (LR4 or 5 era).  Had to phone tech support and after several calls, with supervisor escalation they were able to change my login to the new email address but were quite adamant that they would not do it for me again.  As Rikk Flohr is listed as an Official Rep, it's likely he will be able to get it done.