ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

4 Messages

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122 Points

5 y ago

This reply was created from a merged topic originally titled Lightroom CC 2015.8 (macos sierra)- panel disappear.

 I'm on Macos sierra with lightroom CC 2015.8 - When I'm moving from the library module to the development module the right and left panel disappear and become black (they are not closed, but no way to see them). I've to lunch the import module and closed it to see them reappear 

11 Messages

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180 Points

See the official response from Adobe, 2 days ago.

4 Messages

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122 Points

Thanks. Could you give me the link to this response.
Best

Hervé

11 Messages

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180 Points

This is the text:

Official Response

The Lightroom team is actively investigating and working on fixing this intermittent issue of UI panels becoming Black, and we are close to finding a solution for it, however, it is not yet in the most current update (6.9/CC2015.9). We are hoping to have it fixed in next update.

For workaround information please see this document: https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html

Thank you for your patience.  

4 Messages

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122 Points

Thanks for the answer

18 Messages

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306 Points

this work around fails me cuz for unknown reasons, I dont have the same choices as you.
Altho just bopping around different windows for a while buys me more production time.
OSX 10.11.6
yours:

mine (no "hide" available):

2 Messages

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70 Points

5 y ago

I am experiencing the same issue on a 2016 MacBook Pro.  It is very frustrating, particularly considering I am paying monthly for this.

18 Messages

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306 Points

5 y ago

This reply was created from a merged topic originally titled Lightroom 2015.7/8: Panels and filmstrip black when switching to Develop macOS Si....

in the work around answer:
Workaround

When the Lightroom panels appear as black on your Mac, follow the workaround steps given below to resolve this issue:

  1. In the Dock bar on your Mac, right-click the Lightroom icon and select Hide from the menu.

    I dont even get the choices you tell us what to do
    yours:


mine; osx 10.11.6



OMG and now this how many times a week do we have to deal with this kind of stuff

25 Messages

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396 Points

This is indeed a hassle.  I decided to roll back to LR CC 2015.7 and have not been having any more problems.  But it is irritating every month my credit card gets charged $10.70 to know that I am being forced to pay for a sub-optimized program because Adobe and Apple can't find a solution to this five-month-old problem.

69 Messages

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1.5K Points

5 y ago

This reply was created from a merged topic originally titled Interface turns black on Lightroom CC 2015.9.

When working through the Library module flagging photos as rejected with the window maximised (using the green expand button in the top-left corner), the interface around the photo becomes black.

Sometimes the interface can be restored by minimising the window or resizing it. Generally I have to close Lightroom to restore the interface to being usable.



I've only noticed this problem after the latest 2015.9 update.

See screenshot.

System Info:
Lightroom version: CC 2015.9 [ 1106920 ]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.12 [3]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.2 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 3,369.0 MB (20.5%)
Virtual memory used by Lightroom: 7,297.3 MB
Memory cache size: 3,622.8MB / 3,864.7MB (93.7%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 714MB / 8191MB (8%)
Displays: 1) 2880x1800

Graphics Processor Info:
Intel Iris Pro OpenGL Engine

Check OpenGL support: Passed
Vendor: Intel Inc.
Version: 4.1 INTEL-10.22.29
Renderer: Intel Iris Pro OpenGL Engine
LanguageVersion: 4.10

29 Messages

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462 Points

5 y ago

I am having this issue too. Extremely frustrating when working against a deadline.  .8 and .9 both have the problem. Thanks to this thread for providing a work around in the meantime. 

2 Messages

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82 Points

5 y ago

This reply was created from a merged topic originally titled disappering panels.

The panels around the actual image disappears randomly and often. The come back when Lightroom CC is closed and restarted. I have updated to latest version. This problem appeared few months ago.

7 Messages

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162 Points

This is happening to me as well.  It started when I updated to version 2015.9. Never had this issue before. I have to quit LIghtroom and then reopen it to resolve the issue. I'm on a Mac Pro 3,1 with 14 GB ram.  OS 10.11.6 (El Capitan)  I've read that Adobe is hoping to fix this in the next update.

6 Messages

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120 Points

For now, I'm doing what another user within this blog suggested witch is fast and works every time for me.  I right click on the Lightroom icon within the dock to "hide" and then do it again to "open" LR back up.  Very annoying, but funny enough it seems that after a few times of doing this, the issue doesn't occur as often, then again my perception might be warped!!!  Anyways, a quick trick until Adobe resolves this issue.

Adobe Administrator

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16K Messages

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296.7K Points

5 y ago

I'm looking for a few folks how are hitting this issue often to test a beta release with a fix for this issue. Please reply to this thread if you are interested, and I will send you an invite via email.

11 Messages

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180 Points

I am interested

1 Message

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88 Points

I'm interested

Adobe Administrator

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16K Messages

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296.7K Points

Thanks! Invites sent.

Sr. Product Manager, Adobe Digital Imaging

18 Messages

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306 Points

in

17 Messages

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346 Points

I'm happy to try.

11 Messages

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178 Points

5 y ago

This reply was created from a merged topic originally titled I have the Panels go to black problem and LR seizes up and I must use "Quit LR" t....

I have the Panels problem and am aware of the attempts to resolve it but I have a more annoying problem with LR Seizing up when I select multiple images and then attempt to select a different image or images.  There is no response in the application and I must go to Quit Lightroom to restart. If I use "Select None", the Navigator, Histogram and Quick Develop panels go black and LR remains unresponsive.  The same problem occurs if I attempt to remove multiple images from LR.

Mac Book Pro 2015, 16G, AMD Radeon R9 M370X 2048 MB
Intel Iris Pro 1536 MB,

11 Messages

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178 Points

I just downloaded 2015.10 and tried it.  It still seizes up when I attempt to remove multiple images and I have to completely shut down and restart.  The black panels problem  and the selection problems have not occurred in the short time I have used it.

Adobe Administrator

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10.9K Messages

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143.5K Points

The work on fixing this behavior is still in progress. Thank you for updating us on your experience and the steps necessary to arrive in the condition. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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120 Points

When I updated to 2015.10 the blackout issues began...was fine prior to this...

-LR CC 2015.10 Release, Camera Raw 9.10, Build 1111918,  Mac El Capitan, ver 10.11.6
- iMac (27-inch, Late 2012)
- 3.4 GHz Intel Core i7
-16 GB 1600 MHz DDR3
-NVIDIA GeForce GTX 680MX 2048 MB

4 Messages

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122 Points

5 y ago

This reply was created from a merged topic originally titled Lightroom 2015.9 and Sierra 10.12.3 - side panels sporadically will go black requ....

Lightroom 2015.9 and Sierra 10.12.3 - side panels sporadically will go black requiring closing and relaunching Lightroom Creative cloud.

6 Messages

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120 Points

I have found another issue with Lightroom and I'd like to know if any of you experienced this??  

When I'm in the "Development" module, and doing adjustments in the "Basic" section, I have noticed that the first time I start doing adjustments nothing occurs, no changes are applied to my picture.  

I have to click on the "auto" button within the "Basic" section to "Reset" adjustements to their original point, and start over with modifying my adjustments in order for changes to actually take place!!!

Has anyone experienced this??

6 Messages

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120 Points

5 y ago

I have found another issue with Lightroom and I'd like to know if any of you experienced this??  

When I'm in the "Development" module, and doing adjustments in the "Basic" section, I have noticed that the first time I start doing adjustments nothing occurs, no changes are applied to my picture.  

I have to click on the "auto" button within the "Basic" section to "Reset" adjustements to their original point, and start over with modifying my adjustments in order for changes to actually take place!!!

Has anyone experienced this??

11 Messages

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246 Points

5 y ago

This reply was created from a merged topic originally titled Lightroom with GPU Acceleration unusable on new MacBook Pro 2016.

Hi there,

Lightroom CC 2015.8 is nearly unusable with the new MacBook Pro 15" 2016 model with maxed-out configuration (16GB Ram / 460 4GB GPU / 2.9 CPU). Most actions take anywhere from 1-3 seconds—most notable with brush tool and trying to move points on the curve.

I'm coming from a 2013 MacBook Air with a very simple discrete graphics card that ran the same photos much, much smoother. I also did a side-by-side comparison with a 2014 MacBook Pro 15" and it ran the same photos with ease.

I've tried updating to 10.12.2 beta, resetting NVRAM(PRAM) and SMC to no avail. No other apps running. I have a large amount of cache set. I've gone through the performance tips improvement on Adobe's website.

I've take the MacBook to the Apple store and they found nothing wrong other than saying it's a software issue. We confirmed this by booting into Safe-Mode and launched Lightroom; it ran MUCH faster and felt as expected (and that's even without graphics drivers running).

There are several other reports, two you can find here: 

3 Messages

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102 Points

5 y ago

On the panel black out issue, I too had the problem but after using "Better Snap Tool" it seems the matter went away.  Not sure I can isolate the improvement to this application but it may hold some clues for a LR fix. Using macOS 10.12.4 iMac 2012 2.7ghz, i5 NVIDIA GeForce GT card

4 Messages

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100 Points

5 y ago

Can anyone tell me how I UNFOLLOW this conversation? I have tried several times now with no joy - all I get are simply more emails giving me one-time codes I haven't asked for and directions to web pages with nothing on them ...

Champion

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6.7K Messages

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112K Points

Have you tried clicking the Stop receiving notifications about this problem link at the end of the emails? Or the Unfollow button in the top right corner of this page?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

4 Messages

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100 Points

yes, both of those ...

4 Messages

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100 Points

I will try the unfollow one again ...

28 Messages

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482 Points

5 y ago

FYI...I am in  El Capitan 10.11.6
Mac Pro (early 2008), Graphics: ATI Radeon HD 2600 XT 256 MB, 14gb Ram   

I was using the first beta while it was still having a problem, one day I turned off the LR preference for the graphics processor. Was only using it for a short time that day but having no problems. Then the second beta came out that day so I turned the graphic card back on and updated. Still not having the problem. I assume the new beta fixed and I updated when  2015.10 came out and still have no problem but I see someone with the same old computer is having issues still. Could it be that turning the graphics card off and back on had some effect? Just a thought. Things are working fine for me. When I hide and show LR the panels go black as it comes and goes but once open they have been stable.

Sue Anne

15 Messages

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292 Points

thanks for that Sue Anne-I'll give that a try!  have a good weekend
sp

3 Messages

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126 Points

Now a new problem- with 2015.10, the side panels stay up, sometimes after a few seconds delay, but now in Develop, the sliders are doing odd things on their own. I will adjust clarity, and suddenly the image will turn gray  since vibrance has gone to the extreme left on its own. It seems to be quite random, as to timing and which sliders are affected, but mostly the sliders in the Basic section. This is on an iMac Sierra 10.12.4.
Has anyone else encountered this problem?
-Gordon 

Adobe Administrator

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10.9K Messages

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143.5K Points

Gordon, 

Your issue seems like it isn't related and from the behavior suggests a problem with your Preferences file. 

to reset:

  1. Close Lightroom.
  2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
  3. Overwrite the Preferences when prompted by the dialog.
  4. Close Lightroom.
  5. Restart Lightroom. 
Do things start behaving normally?
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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50 Points

Just released by Adobe, new version of LR CC, with bug improvements for black out panels, Version 2015.10 with Camera Raw 9.10.   Maybe not totally resolved, but been working with it for 4 hours with no black outs.   

6 Messages

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120 Points

Adobe just release version 2015.10 with Camera RAW 9.10 in which they mention this release addressed Lightroom bugs with panel black outs

Been working with it for 4 hours without suffering panel black outs!
Hope this resolves the issue for good!!!

33 Messages

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676 Points

5 y ago

I can report that the same issue started occurring immediately after I updated to 2015.10CC. 

Running 10.11.6 Capitan on late 2012 27" iMac with 2.9GHz Core i5, 24GB 1600MHz DDR3 Ram

I did not experience this problem until my most recent update to 2015.10

Adobe Administrator

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10.9K Messages

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143.5K Points

Andy, 

We are still seeing the issue on El Capitan but not getting reports on Sierra.  One of the recommendations for this issue is to upgrade your system to Sierra. Is that an option for you?

https://helpx.adobe.com/lightroom/kb/lightroom-panels-black-issue.html
Adobe Photography Products

Quality Engineering - Customer Advocacy

33 Messages

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676 Points

Hi Rikk, 
An upgrade to Sierra is possible but not ideal, as I would prefer to keep all of my machines in Capitan, regardless of whether or not each machine runs lightroom. 

Is Adobe working on a solution for Capitan users and if so, is there an expected solution date? 

Adobe Administrator

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10.9K Messages

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143.5K Points

Additional work is being done on this issue but there is no ETA available. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

33 Messages

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676 Points

Cool. Thanks for the update and continued work on the issue. 

42 Messages

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484 Points

I can't update to Sierra--my IMac is too old.  At this point, Lightroom is useless to me, what do you suggest I do.