ramaswamy_ravichandran's profile

4 Messages

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800 Points

Sun, Sep 25, 2016 1:14 PM

Lightroom 2015.7+: Panels and filmstrip black when switching to Develop

Not sure if this is the right place for a bug report, if not could anyone direct me to the right place please.

Clicking develop module at top right from the Library module opens the photo with film strip and both side bars black empty spaces. Initial few times I had to quit and restart Lightroom but then discovered switching to grid view again and develop keyboard short cut, everything comes back.

34 Messages

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502 Points

4 y ago

Since no other software that I know of has this problem with macOS, it seems to me that the bug is a problem with Lightroom, not with macOS, and Adobe should be able to fix their software, if they stake some responsibility and care about their customers. Terrible behavior from Adobe to simply push this off onto Apple, or onto customers to upgrade their OS (which may or may not actually work).

I continue to have this blackout problem on El Capitan 10.11.6 for many months, thru multiple Lightroom versions.

18 Messages

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306 Points

4 y ago

Finally this problem has diminished for me.



1 Message

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60 Points

4 y ago

Still having this issue after updating to the newest MacOS and version of Lightroom Classic:

El Capitan 10.11.6

LR Classic 7.0.1

Mac Pro (Late 2013)
3.5 GHz 6-Core Intel Xeon E5
64GB 1866 MHz DDR3 ECC
AMD FirePro D500 3072 MB

Adobe Administrator

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16K Messages

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296.7K Points

El Capitan is pretty old. You shouldn't hit this issue in Sierra or High Sierra.

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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110 Points

Yes this issue will not go away until Adobe repairs the issue, they told me it was there issue and are working on it. It is not your computer! Have you tried to minimize LR and than expand/ It works most of the time but not every time fo rme.

34 Messages

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502 Points

4 y ago

Minimizing and expanding (Hide/Show from the task bar) works for me, but it is still painful, and should be an embarrassment for Adobe. The blackout happens multiple times per hour. Since other Adobe apps, like Photoshop, do not have this problem, it is clearly an issue with Lightroom, not with Apple. El Cap is not that old. No excuses to not support it. And as others have reported, it is still happening with Sierra.

4 Messages

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110 Points

Yes it is painful but this is better than spending hours on the phone with Adobe only to given the run around and still have the same issue.

2 Messages

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70 Points

This is so true!  Been through this myself and never again - Terrible support service. 

1 Message

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62 Points

4 y ago

New problem for me with Lightroom Classic CC. Identical behavior. only solution has been to quit / restart. Happens going in and out of Develop mode. Killing my workflow after big shoots. If Adobe says Lightroom Classic CC can't run on mac 10.11+, then my choice is todrop $4,000 on a new Mac or get out of Lightroom. Need a Lightroom version that runs on El Cap.

1. OSX El Capitan 10.11.8
2. Your Lightroom version (Help>System Info...)

3.  Running on Quad Mac Pro Early 2009 that cannot run 10.12 / Sierra.

2 Messages

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70 Points

4 y ago

It's absolutely obnoxious. I run version 7.0.1 on El Capitan 10.11.6 and it just keeps happening over and over again and again. ARRG!!!

4 Messages

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84 Points

4 y ago

I just switched over to LR Classic and now the black panels are back. I am a professional photographer and this is also killing my workflow. It came on gradually after a few days. I had been using the version previous to the Classic on El Capitan with the same problem that finally went away after an update. Now, it's back and  much worse!!!! NOT HAPPY ADOBE! Thinking of moving over to DXO or Capture One Pro, both of which I have purchased but just haven't gotten used to them...yet.

1 Message

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60 Points

4 y ago

I am getting this on Lightroom Classic - have tried uninstalling and reinstalling but still, when I enter develop mode, the image blacks out as soon as you try to do anything with it. Everything else appears to carry on as though the image was there - very frustrating!

4 Messages

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130 Points

4 y ago

I just upgraded to High Sierra (10.13.1). I'll post back once I see if I'm still getting the problem. The good news is the upgrade (from El Capitan) seems to have gone smoothly.

246 Messages

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4.8K Points

4 y ago

This reply was created from a merged topic originally titled Panels and Filmstrip go black on entering Develop.

Just as the title states. At some point, this happens every time I use the program. Started after the Class CC name change/update.

If I use D shortcut rather than clicking the Develop Button sometimes it does not happen.
Sometimes the panels are black in the Library Module as well.

Restarting the program corrects it but it always recurs.


Mac El Capitan 10.11.6
Lr Classic CC 7.0.1

17 Messages

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292 Points

4 y ago

Getting so tired of this all the past years comments here have been happening to me for the past year also! Adobe is really dropping the ball!  I pay monthly for something that does not work! This happens several times a minute trying to get menus back and perform the same thing I did a minute earlier just to have them disappear again and again. FIX IT ADOBE!!!! Capture one wants my business and are looking great right now!!!! ElCapitan 10.11.6, Lightroom Classic CC 7.1, Camera Raw 10.1. ....And don't you dare tell me it's Apple's fault or do this work around or that work around, or anything else,,,FIX IT!!!!!!........... do you even get why people won't ever adopt Adobe's DNG format???? I do!!!!

4 Messages

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120 Points

I am equally frustrated. The problem diminished for a while but is now constantly interrupting me. 

20 Messages

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276 Points

4 y ago

My hardware prevents me from upgrading to 10.12 or 10.13. I'm constrained to 10.11.6 and I don't intend to get a new Mac just for this. Is there any help for 10.11.6 users?

Employee

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1.7K Messages

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32.4K Points

Unfortunately not. It would require fixes in the macOS.

Principal Scientist, Adobe Lightroom

4 Messages

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130 Points

Simon, sorry that is a very bad excuse. Photoshop doesn't have this problem, neither does Bridge, or On1, or Capture1, or any other app, yours or your competitors. This is clearly something specific to Lightroom that can be solved by a change in Lightroom.

17 Messages

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292 Points

Exactly Andy! In another post I suggested they not charge us the monthly subscription for something that doesn't work until they get it fixed! That should piss of executives and bring them down onto the LR team to get their sh_t together or they are gone! Maybe a social media blast all over every platform to let everyone know LR has now gone into the gutter of bad software! Used to love working in it....still do....UNTIL this past year!!!!

28 Messages

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482 Points

4 y ago

Well at least we now have a definitive answer from Simon Chen. And the answer is NO. No more waiting and hoping. There will be no fix for those of us using computers that cannot be upgraded beyond El Capitan. We are out of luck.  I had to resolve the problem a while ago so I could get work done. So I rolled back to the version just before the problems began and everything works fine. You can find instructions here https://www.lightroomqueen.com/roll-back-update-previous/

This is not a desireable way to deal with it. It's frustrating to have been waiting for a solution so long,  but until I decide what's next at least I am done with this problem and can get work done. 

4 Messages

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130 Points

4 y ago

I upgraded to High Sierra 10.13.2, and the latest version of LR Classing (7.1). Now LR crashes multiple times each hour. WAY WORSE THEN EVER BEFORE. ALMOST UNUSABLE. ADOBE, what is your problem with delivering quality software?

7 Messages

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166 Points

I was having similar issues with LR crashing, for me it happened most often when importing new photos.  While frustrated and troublehsooting, I found that it happened if I had PS open.  It's ridiculous that I have to close photoshop (and consequently any projects I was working on) in order to have LR import without crashing!

Adobe Administrator

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109 Messages

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2.9K Points

Forking this comment about a crashing issue to get more focused eyes on it. Please reference the new conversation here: Lightroom Classic 7.1 & macOS High Sierra 10.13.12 Crash

17 Messages

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292 Points

Well Melissa ....what thread do you guys have where we can just tell you to fix it!!!!!!  You guys really know how to hide behind these chats ...and only reply when you feel like it! Give us your phone number and have the guts to answer in person!!!!!

Adobe Administrator

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109 Messages

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2.9K Points

Hi Randy,

I've forked this user's comment because his issue is about a crash with Lr Classic 7.1 and High Sierra which is unrelated to the issue you're pretty passionate about: panels going black for users on El Capitan.

Forking it will help him get dedicated support for his issue rather than it being lost in this comment thread.

Hope that makes sense!

Thanks,
Melissa 

20 Messages

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276 Points

Hi Melissa and fellow sufferers. I had high hopes that the latest update to Lightroom would address this problem of panels/filmstrip going black in MacOS El Capitan, but no. If anything, the problem is worse. Clicking tools, such as crop, in the Develop mode causes it also. My hardware does not allow me to use High Sierra. I'm constrained to El Capitan. Why can't this problem be resolved for El Capitan users?

17 Messages

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292 Points

4 y ago

Moved to LR 7.3 ...faster a bit, was working fine ...I thought ....Great! They fixed it....then BLACKED OUT PANELS AGAIN!!!!!!!! then slowly started happening more and more. So.....LR TEAM what the heck are you going to do!????? El Capitan, 10.11.6 (heard it was worse in HighSierra), LR 7.3, Camera Raw 10.3.  ALSO...FYI..... happens when you mouse click in LR ....using "D" key to go to develop mode or arrow keys to go to next frame works fine....MOUSE CLICKS are what is doing it!!!! Dang....FIX IT!!!!!!! ....worse thing to do is blame it on Apple!!! Cop out!

159 Messages

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2.9K Points

These blacked out panels indicate a video problem.  I have the latest version of LR and High Sierra.  I have never experienced this issue on any version of LR and on any previous versions of the operating system.  So, IMO the problem is not with LR and not with high Sierra. "heard it was worse in HighSierra" is hearsay from likely unreliable sources on the web. Unless you have seen the problem on High Sierra with your own eyes, this is not a reliable statement.  Upgrading your OS to 10.13.4 might just very well fix your issue.  Your operating system is 2 years out of date.  In computer terms this is practically antediluvian.

Now lets look at your problem as a hardware problem on YOUR machine.  That it happens with a mouse click also suggests  a video problem.  Are you using a 3rd party mouse?  If so is the driver up to date on your Mac?

Which Video card?  How much VRAM?  Is the GPU a supported GPU in LR?   How much RAM do you have installed?  How much free space on the Primary drive for Working storage?  Is you video card failing?   If you Mac looked like mine, I don't see how you could be having an issue.  Certainly not an issue that you can blame on Adobe. 

17 Messages

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292 Points

That must mean a lot of people I know have video problems. Professional commercial photographers with different machines. I am also not the only one with this problem on here! Mac user since 1985...... not one other problem with a very good machine... photoshop also working fantastic, camera raw stand alone ....not one problem!
24gb ram, 2x2.4 ghz Quad-Core Intel Xeon processor, ATI Radeon HD 5770 1024mb,
L2 Cache 256kb per core, L3 Cache 12 mb per processor.... apple wireless mouse, 150 GB free on main HD, 1.5 TB free on scratch disk. Video card not failing... no other problems on this machine. Also remember what I posted...this has been going on for almost 2 years.

159 Messages

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2.9K Points

Until you are willing to rule out the hardware and operating system version as a cause, you can't say it is Adobe's fault.  Consider the fact that there are more people running LR Classic and High Sierra that don't have the problem and you will have to agree that there are differences that are unique to your environment that are causing the problem. If everyone running Lightroom on MacOS had your problem that I would say that you have a case.  Because they don't, you need to figure out what is different in your setup that makes this issue occur.I volunteer support at Lightroomforums.net and have resolved many similar complaints by solving the video mouse driver problem.   A corrupt color profile for your monitor is also a candidate. 

17 Messages

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292 Points

Run new profiles every month (with Spectraview for 2690wuxi monitor) software and have also done (compared) EyeOne software with EyeOne puck. I also would consider many other options but with not one other thing happening on a power used computer.....no other problems. Also looking at some of your posts....you seem to have other problems that I didn't have...... strange!!! many things do happen to other users that don't happen to you...kind of like getting a car that is a lemon or has problems that someone else dosen't have! I am not a dummy when it comes to Mac Issues.... have done tests on video card performance and disk utilities test, disk warrior tests, permissions tests, cache tests, , etc,etc......as far as people running High Sierra ...look back and there are people that have switched and are far worse off! ..Also when it comes to whether or not I should or shouldn't listen to someone with the same problem......or not....if they are wrong ....why should I listen to you???

159 Messages

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2.9K Points

"....why should I listen to you???"  You re right.  There are a lot of talking heads on the internet. Everybody is an expert. If you want to dig a little deeper in to my posting here, you will find that with few exceptions, they are responses to other people with other problems. The other were legitimate LR bugs that can be documented and are repeatable on other hardware.  The difference between me and those people with your problem is that I have a reputation for solving LR problems. (Over 13,000 posts at Lightroomforums.net) They most likely don't have a reputation for solving LR problems. 
This forum is not IMO the menu for solving an individual's computer problems that show up with LR. It takes a lot of back and forth and trial and error to isolate a problem like yours.  While I think I can eventually identify your problem, I can not change your attitude.