ScottSmithPhoto's profile

8 Messages

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192 Points

Tue, Nov 15, 2016 9:03 PM

Lightroom 2015.7: Unable to export slideshow as video if includes portrait photos

I have a slideshow of images set to music that I am trying export. I've tried various video resolutions but I just get the following screen...

It's been like this for over 9 hours today.  Tearing my hair out can anyone help?

I'm on a almost brand new 27" imac running Sierra.

After further experimenting if I remove all vertical images from the slide show it exports fine!

Can adobe fix this please as a wedding photography this is pretty much an essential feature for me!!

Responses

Champion

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2.4K Messages

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39.2K Points

5 y ago

I can replicate it on my Windows 7 system with LR CC 2015.7. It appears LR isn't able to rebuild the previews for vertical orientation images. In the Library module select all of the image files to be used in the slideshow and go to Library> Previews> Build 1:1 Previews. It appears to be a bug, but this should allow you to create the slideshow for now.

46 Messages

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754 Points

5 y ago

That's odd, I just tried that and with all images in Landscape it works but with a single Portrait image in that set it looks like it is doing something but just stops.  Definitely looks like a bug to me too. Seems like that was not properly tested at all prior to release.
You may need to edit the title so that it says "Unable to export Slideshow as Video". Not sure you can in fact edit the title but worth a try.

8 Messages

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192 Points

Can't edit the title I'm afraid..

Champion

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6.7K Messages

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112K Points

I've done it for you. :)

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Champion

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103.7K Points

46 Messages

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754 Points

5 y ago

I think what you are going to have to do for the purposes of export as video is edit your portrait frames in Ps and resize them so that the longest side is the same as the vertical height of your other landscape images.  Then change the canvas size so that the horizontal side is the same as the other image and pad it with black so that it has black padding is either side of the image and therefore each frame is landscape and the video will export.  I tried that and it works.  At least that is a workaround for the moment until Adobe solves the bug.

Champion

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2.4K Messages

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39.2K Points

5 y ago

Chris, there's no need to edit the images in PS. The best solution for now is to simply 'Rebuild 1:1 Previews' for all files used in the slideshow. I looked at this a little further and it appears using 'Zoom to Fill Frame' will also cause the Slideshow Video Export to hang.

So for now you'll need to 1) Uncheck 'Zoom to Fill Frame' and 2) 'Rebuild 1:1 Previews' for all images used in the slideshow.

This is at least the case on my Windows 7 system with LR CC 2015.7.

46 Messages

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754 Points

That solution does not work on a Mac I can assure you. Rebuild previews? No difference.  Never had zoom or pan set anyway.

8 Messages

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192 Points

5 y ago

Thanks Todd,​ the zoom to fill wasn't checked and the rebuilding 1:1 previews hasnt worked either.  


Strangley after a reboot overnight the original slideshow exported as a video 1st time with no issues including the vertical shots.


However, I've subsequently tried to export another slideshow and am getting the same issue. 

Champion

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2.4K Messages

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39.2K Points

You may have a 3rd issue: Insufficient available memory. Rebooting frees up memory that LR and other applications are currently using. As you edit inside LR memory usage increases and available memory drops. What OS version and camera images are you using, how much memory does your system have, and how many image files are in the slideshow?

8 Messages

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192 Points

40Gb should be more than enough ;)
I'm using Sierra on an brand new 27" 5k imac. Canon 5DIII raw files converted to dng on import.  330 images in the slideshow.

I had previously rebooted and have subsequently rebooted and have the same issue, I can't replicate what I did to make it work that one time. 

Champion

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2.4K Messages

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39.2K Points

What do you see in the progress bar? On my system it takes about 25 sec. per image file. 3330 x 25 sec. = 8250 sec. = 137.5 min. = 2.3 hr.

If no progress showing my guess is one or more of the selected files have 1:1 previews that can't be built. You may have a corrupted Preview Cache that thinks some of those files are up-to-date....but they aren't. Try applying a Develop setting you know wasn't used like Saturation +1 to all of the files in the slideshow, Rebuild 1:1 Previews. This should force 1:1 preview rebuilding for all of the files. Once completed try again.

8 Messages

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192 Points

The progress bar doesn't move at all no matter how long I wait. I applied a preset to a smaller set of images (184) discarded the 1:1 previews then rebuilt them. 

Neither 'Zoom to Fill Frame' or ''Pan and Zoom' are selected. 

Champion

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2.4K Messages

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39.2K Points

Try breaking it down into groups of ~100 files and see if that works. When you find a group that doesn't work break that down to 50 and then 25, etc. and see if you can identify the problem image file(s).

46 Messages

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754 Points

5 y ago

The plot thickens.

Champion

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2.4K Messages

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39.2K Points

5 y ago

I found another bug. If 'Zoom to Fill Frame' AND 'Pan and Zoom' are selected AND the first image file is Portrait the Export to Video hangs at 0 progress. If the Portrait image is not 1st it hangs with a small progress bar showing. Using either option singly is OK, but not both together!

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6K Messages

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103.7K Points

Champion

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103.7K Points

6 Messages

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166 Points

5 y ago

I have the same problem. Lightroom will not export a slideshow that contains any portrait images. Previous versions of LR did this fine, but the current versions do not. I am a wedding photographer and cannot now use LR to make slideshows for my clients.

46 Messages

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754 Points

There should be a dislike button as a sympathy measure.  Are you using a Mac or Windows box?

Champion

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39.2K Points

Does it work if you uncheck 'Zoom to Fill Frame' and 'Rebuild 1:1 Previews' for all images used in the slideshow? It works with Portrait images on my LR 2015.7 system with Windows 7.

46 Messages

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754 Points

No.  Never have used 'Zoom to Fill Frame'. 'Rebuild 1:1 Previews' reports nothing to re-build.  

So, no cigar.

Champion

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39.2K Points

What OS version...to determine if it's platform-dependent. Thanx.

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6K Messages

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103.7K Points

Adobe Administrator

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109 Messages

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2.9K Points

5 y ago

Chris and Scott,

Do you mind writing out what exact settings you have applied on the panels? I'm trying to reproduce. So far I'm able to export a video from a slideshow with portraits in them.

Any details for me to replicate your settings will be helpful.

Thanks,
Melissa

46 Messages

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754 Points

5 y ago

Hi Melissa,

Not sure which Chris you are referring to but for my MacBook Pro (mid 2015, OSX 10.11.6) my side panel settings are as per these screen dumps.

Cheers
Chris Parker

Champion

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2.4K Messages

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39.2K Points

5 y ago

This issue has been reported in another post, confirmed by Adobe Engineer Simon Chen, and marked as solution 'In Progress.' I suggest 'Following' that post for updates: https://feedback.photoshop.com/photoshop_family/topics/adobe-lightroom-will-not-export-both-portrait...