avelino_maestas's profile

5 Messages

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110 Points

Wed, Jul 31, 2013 12:08 PM

Closed

Solved

Lightroom 5 crashes after using auto lens correction

Using the crop tool in the Develop module after using the auto Lens Correction tool will cause Lightroom to crash, if you try to rotate the photo to make it level.

Official Solution

Adobe Administrator

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16K Messages

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296.7K Points

5 y ago

This was fixed in Lightroom 5.3 or later

Adobe Administrator

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504 Messages

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10.6K Points

8 y ago

Hi Avelino,

I was not able to see this same issue. Here are my steps, let me know if you are doing anything differently:

1. Select an image.
2. Go to Develop.
3. In the Lens Correction Panel, click "Auto" in the Basic tab (in the Upright section).
4. Click on Crop.
5. Using the mouse, rotate the image. I tried rotating both clockwise and counterclockwise.

Thanks,
Becky

5 Messages

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110 Points

8 y ago

Sorry, steps I've used:

1. Select Image
2. Go to Develop
3. In Lens Correction, choose "Constrain Crop" and then select Auto or Level
4. Click on Crop (because Auto or Level didn't quite nail it)
5. Use mouse, rotate image, spinning beach ball

OS X 10.8.4, Lightroom 5

5 Messages

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110 Points

8 y ago

I have three diagnostic logs saved by OS X, if that helps.

Adobe Administrator

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504 Messages

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10.6K Points

8 y ago

Avelino, I have tried your steps several times, on OS X 10.8.4 and can't get the crash to happen. When the crash happens, can you follow the prompts to send the crash information to Adobe? We can take a look from there.

Thanks,
Becky

5 Messages

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110 Points

8 y ago

I always follow the steps, but it sends the info to Apple, not Adobe.

Adobe Administrator

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504 Messages

 • 

10.6K Points

8 y ago

Hi Avelino,

Although I have not been able to see this bug, someone else on the team was able to get it to happen, so we can work with his crash report. I'll post back if we need more information from you.

Thanks,
Becky

5 Messages

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110 Points

8 y ago

It has only happened to me three times in about 40 days of editing, so it's not something that happens often. But I truly appreciate you all looking into it. Thanks so much!