andy_hasak's profile

7 Messages

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222 Points

Wed, Jun 12, 2013 8:19 PM

Closed

Solved

Lightroom 5 Crashes Randomly and Frequently (Windows)

Lightroom 5 crashes randomly and frequently during flagging and editing. There's nothing I can really do to reproduce any specific crashes. It happens on catalogs both imported from LR4 and new catalogs created by LR5. All I do to induce it is by performing normal editing procedures for a while. Then it chokes up for a few seconds and crashes. This happens during both the flagging process and the actual editing process.

Yesterday I searched this topic and found an issue people were having which was solved by resetting their preferences. For me, this actually reduced the frequency of the crashes a little bit, but they still occur often enough to seriously disrupt my workflow. Are there crashdumps I can upload to help you guys solve it? Is anyone else having this issue?

I am using Windows 7 Ultimate (64-bit) on Core i7 3770 using 16GB RAM. Someone told me to use the Adobe Crash Reporter, but I find no such program on my computer, nor a corresponding download on the internet. Here are the "problem details" pasted from one of the crashes.

Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.0.0.10
Application Timestamp: 51a64dae
Fault Module Name: ui.dll
Fault Module Version: 5.0.0.10
Fault Module Timestamp: 51a64b71
Exception Code: c0000005
Exception Offset: 000000000007806c
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: af58
Additional Information 2: af58930d56cdaeafcadc8131b1cf43a3
Additional Information 3: 8dad
Additional Information 4: 8dad6afb7f3aa8dfd78efd05114969ce

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

8 y ago

Thank you all who reported the issue, and have volunteered to test out the bug fix.

We have created a TechNote on how to apply the hotfix.

Please check out:
http://helpx.adobe.com/lightroom/kb/l...

7 Messages

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222 Points

8 y ago

I'd like to add that LR doesn't ever seem to crash immediately after I open it, but only after a while. If I close and reopen LR periodically I can keep it from crashing, but this should not be a permanent workaround. Perhaps the problem is memory-related.

44 Messages

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554 Points

i am having very similar behavior with cc2015v4

15.1K Messages

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195.8K Points

This topic is about Lightroom 5, so you have a different issue with a different version.

44 Messages

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554 Points

i thought it might be helpful diagnostically to know that similar behavior has persisted through multiple versions of the software so perhaps it is not caused by something newly added but maybe in the inherited code from 5. i did start another thread regarding this problem on 2015v3 (which persists still in v4).

7 Messages

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222 Points

8 y ago

I've uploaded 13 crashdumps, zipped up into .wer format.
http://andyhasak.com/other/lrcrashdum...

19 Messages

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332 Points

8 y ago

Hi Andy,

Could you please re-create the dump file for us using the method I posted here
http://forums.adobe.com/message/54045...

7 Messages

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222 Points

Ever since replacing the faulty ui.dll file, I haven't experienced any crashes. You guys are the best!

7 Messages

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222 Points

8 y ago

Thanks for the tips, I will post crash dumps to that thread.

1 Message

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62 Points

8 y ago

Same here...

1 Message

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60 Points

8 y ago

Same here! I ́m about to get back to LR4 as this is anoying while editing a wedding of 4000+ photos. Waiting for a solution. Thanks!

8 Messages

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230 Points

8 y ago

Get this problem on one PC but not the other! The one that doesn't crash is quad core. Both are windows 7. The crashing one is older than the one that doesn't. Uninstalled on crashing PC and reinstalled but no help.

7 Messages

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222 Points

8 y ago

Ever since replacing the faulty ui.dll file, I haven't experienced any crashes.

1 Message

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60 Points

Right, it just doesn't open at all.

22 Messages

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650 Points

8 y ago

Hi Friends
Same experience here. Never ever had this in LR 4. Starting yesterday with serious event flagging, crash every few minutes. Circumstances: New Catalog created with LR5, import of 2000 Raws from D4, then starting extensive flagging and "x"-ing.

At least i believe I can contribute a little information:
I can quite sure claim crashes occur only when hitting navigating arrow keys in grid view, never upon pressing some flagging keys, never while developing. LR takes a second of thinking, then it crashes.

No specific action which could really reproduce it, sorry.

"Make it slim, fast and totally reliable like it was in the early days. Think about customers not marketing demanding features no one needs - thank you!"

Windows7 pro 64bit, i7 3770K, 16GB, SSD, Board Graphics, 2x EIZO CG241W

45 Messages

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716 Points

8 y ago

I've been having crashing as well, I never had issues before Lightroom 5.

Employee

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1.7K Messages

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32.4K Points

8 y ago

Thank you all who reported the issue and have volunteered to test out the bug fix. Adobe has posted a note on how to apply the hotfix. Please check out http://helpx.adobe.com/lightroom/kb/l... .

45 Messages

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716 Points

8 y ago

I'm trying out the fix now, I've had two crashes today already. It's definitely ui related because weird graphics glitches in the software will happen before the crash. I wish I had known about a fix 8 days ago.

45 Messages

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716 Points

8 y ago

It's much more stable with the patch. However it still is more buggy than 4 ever was. Is there going to be a full update soon, it's been almost 30 days since this was posted.

2 Messages

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80 Points

8 y ago

I installed Lightroom 5 this past Sunday and it was crashing all week long but now my laptop will not restart at all. Is there a fix for that? I am certain that it is related because I was not having any issues with my laptop before I installed Lightroom 5.

Adobe Administrator

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780 Messages

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16.7K Points

Did you try installing the updated DLL in the technote above?
If still crashing, try installing the 5.2 RC labs.adobe.com/technologies/lightroom5-2/

If still crashing, please start a new thread here on Feedback so we can begin to troubleshoot.

Regards

24 Messages

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314 Points

When you say LR crashes, specifically, what happens? By the sounds of it the whole laptop shutsdown