clemente_do_rosario's profile

8 Messages

 • 

142 Points

Wed, Apr 9, 2014 2:51 PM

Closed

In progress

Lightroom 5 Slideshow Black Screen on play back

I upgraded to Lightroom 5 and I have a problem with the slideshow module, I get Black Screen when I press play. In Lightroom 4 I do not have a problem it works fine.
My system is MAC OS X 10.7 - 2.16 GHZ Intel Core 2 Duo RAM 3 GB

This conversation has been merged. Please refer the main conversation:

Lightroom 5: Slideshow - Black screen

Adobe Administrator

 • 

504 Messages

 • 

10.6K Points

8 y ago

Which version of Lightroom are you running? At least one black screen slideshow bug was fixed in Lightroom 5.4, so if you aren't running that, please update your version.

8 Messages

 • 

142 Points

8 y ago

I am using Lightroom Version 5.4 and I still experiencing the problem.

8 Messages

 • 

142 Points

8 y ago

Testing the slideshow with 2 video clips and 10 still images, in the playback the video clips are displayed ,but the still images show up as Black Screen.
Thought this maybe of some help to troubleshoot this problem.

Adobe Administrator

 • 

504 Messages

 • 

10.6K Points

8 y ago

Is there any chance your user name on the computer has accented characters? We have heard of customers who saw this happen in slideshow when their system user name included accented characters. There is a bug logged on this that we are working to fix.

8 Messages

 • 

142 Points

8 y ago

My user name does not have accented characters.

13 Messages

 • 

200 Points

8 y ago

Dear Clemente do rosario,

To try to reproduce your issue, could you please provide more info?
1. Can you reproduce the issue with different video files and images?
2. Can you reproduce the issue with a new catalog? If there's no problem with a new catalog, please export the original catalog with the files, and try if the issue can be reproduced withthe exported catalog.
3. Can you reproduce the issue with another machine? Also please try to use the exported catalog on another machine.
4. If the issue only happen on your mac machine, can you tell me the detailed info of the Graphic card?
5. If the issue can be reproduce with the exported catalog on different machines, and there's no copyright concern of your files, I'd like to get your catalog and try to reproduce in my testing environment.

Thanks,
Melissa
Lr QE

8 Messages

 • 

142 Points

8 y ago

I have tested Lightroom slideshow module on my Windows Computer and also on my Macbook (2008), the slideshow works fine, I do not get the Black Screen issue.

I created a new catalog on the iMAC and I get the Black Screen problem.
So it would appear the Graphic card could be the problem here is the detail info:

ATI Radeon X1600:

Chipset Model: ATY,RadeonX1600
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 128 MB
Vendor: ATI (0x1002)
Device ID: 0x71c5
Revision ID: 0x0000
ROM Revision: 113-xxxxxx-139
EFI Driver Version: 01.00.139
Displays:
iMac:
Display Type: LCD
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

Thanks

Clement do Rosario