bj_rn_2673733's profile

21 Messages

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312 Points

Sat, Jun 15, 2013 2:41 PM

Closed

Lightroom 5: Slideshow - Black screen

Entering Slideshow after selecting a few pictures gives me a black screen and a wrong preview, see atached picture. This happened after upgrade to LR5 earlier this week and was not a problem in any version of LR4. I have tried with both NEF and DNG files.The only thing working is Export to PDF.

I am running a Dell Studio XPS with Windows 7 64-bit and ATI 4850 graphic.

18 Messages

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282 Points

8 y ago

This reply was created from a merged topic originally titled
LightrRoom 5.0 Slide Show does Not work on MacOS 10.8 (black screen).


This is a repeat question since it is impossible to get an answer from Adobe. Possibly THE worst technical support of any product I have ever purchased!! I upgraded to LR 5. The slide show does not work. I only get a black screen while the slides advance. This was not a problem with LR4. My saved slide shows do not work and new ones created in LR 5 don't work. Adobe gave some ridiculous answer about the name of the files with some sort of ID in them. The answer made no sense. I have changed nothing in my OS or my file structure. Some people are experiencing this problem since there were several people posting the same issue. Why can't we get a timely and credible answer from Adobe on this problem? Anybody have a solution? I went back to LR 4 and no issue with the saved slide shows. Help please!! LR 5.4 upgrade did not fix the problem either.

Come on Adobe fix your very expensive software product that I paid cash for!!

Thank you!

MAC OS 10.7.5
2 Views Tags (edit): lightroom_issueContent tagged with lightroom_issue

8 Messages

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142 Points

8 y ago

Does this problem exist in Adobe Creative Cloud version of Lightroom 5?

Would like to be kept updated on the progress, or lack of progress!
Thanks

2 Messages

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82 Points

8 y ago

This reply was created from a merged topic originally titled
Lightroom 5.4: Impromptu Slideshow shows a black screen and no images.


I have a problem watching my images using the Impromptu Slideshow functionality. If I select a couple of images and press CTRL+, the screen turns black and no images are seen. However, I can see a progress dialog (i.e. "preparing images") before the screen turns black. And when the screen is black, the cursor is still visible (so this is not a problem of type, "switching to a screen resolution not supported by the monitor"). After some seconds, the application is visible again.

My system:
Lightroom version: 5.4 [955652]
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64
Renderer: Intel(R) HD Graphics 4600

And yes, I have the latest drivers for the graphics card in use. Any other ideas?

21 Messages

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312 Points

8 y ago

I reported this problem, that started with version 5 of Lightroom, 11 months ago and the problem is the same today and not related to accented characters

Adobe does not seem interested and I have no hope that they will fix it. I consider the slideshow functionality in Lightroom as a non existing function and my trust in Adobe is not high.

18 Messages

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282 Points

8 y ago

Sounds like Adobe doesn't give a darn. Accented characters in the user name of the OS. Really?! Do they think we are morons out here?

18 Messages

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282 Points

8 y ago

It amazes me that this has been on going for a year and the only response we get is this:

Becky Sowada (Adobe Employee) 27 days ago
We have uncovered a bug where the slideshow acts this way when your username on the OS contains accented characters. We are working to fix this.

Becky
Lightroom team

My user name on my Mac is 4 simple characters. I paid $79 for the 5.0 upgrade and a key component of the product doesn't work. Fix it or refund my $79.

Why does this problem not affect everyone? It also seems to be across both PC and MAC platforms and OS.

Champion

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6.7K Messages

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112K Points

8 y ago

Bob, they need to be able to reproduce it in order to fix it. They've clearly managed to reproduce a case where accented characters in the username can cause it. Of course there may be other causes too, as in your case, and just because they've acknowledged one cause doesn't mean they're not still looking for other causes too.

The slideshow module back end was rebuilt for LR5 in order to include videos. That means that new bugs can happen in LR5 that didn't happen in LR4, even if nothing's changed on your system.

If a bug is only happening to a small number of people, which is true in this case, then that makes it all the more difficult to find and fix. There's something specific about your system and a small number of other systems that conflicts, but finding that is like looking for a needle in a haystack. Everyone with the problem (except those with accented characters in their username) listing their full system specs to look for a common theme would be as a good a place to start as any.

1 Message

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60 Points

This is BS

21 Messages

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312 Points

8 y ago

It's been a year now Victoria. How do you know it's only a small number of people? Most people don't bother to find an appropriate forum and just remove the function from the menu (as I finally did).

I can repeat what I said a year ago, if Adobe wanted anymore information I assume they would have said so..

"I have tried with both NEF and DNG files.The only thing working is Export to PDF. I am running a Dell Studio XPS with Windows 7 64-bit and ATI 4850 graphic."

Champion

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6.7K Messages

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112K Points

Because if there's a large number of people (relatively), then there's a much larger outcry on the forums in general. I'm not talking about a small number of people as in 10 or 11 posting in this thread, but as a percentage of Lightroom users. Widespread problems create more noise.

That said, I know that's no consolation for those affected!

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

21 Messages

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312 Points

Your guess is as good as mine. I guess that Adobe never tried to reproduce the different reported configurations but if you are right then mine Windows 7 64-bit and ATI 4850 has been tested without problem and I have to live with it (which I can since I use other software for my slideshow production).

What bothers me is that nothing has happened in one year except for one reply from a employee a month ago. That is bad!

If you had the same kind of support I would never had bought your publications ;-)

I rest my case.

Champion

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6.7K Messages

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112K Points

I can't argue with that logic! ;-)

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

21 Messages

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312 Points

8 y ago

I was happy to see that the LR 5.5 update solved at least mine slideshow problem.

There is still a minor graphic glitch but I can easily live with that

8 Messages

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142 Points

8 y ago

I too upgraded to Lightroom 5.5, sorry to report that I still have the BLACK SCREEN in my slideshow

5 Messages

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110 Points

8 y ago

No help for me in 5.5, still a black screen for slideshows.

18 Messages

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282 Points

8 y ago

Same here. Upgraded today to 5.5. Come on adobe there is no excuse for this.

2 Messages

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70 Points

8 y ago

Just thought I'd add my 2 cents to this rather disappointing thread...

About My Hardware & Software:
Mac Book Pro Retina -- fully loaded (2.6 GHz Intel Core I7, 16 GB RAM, Nvidia GeForce GT 750M 2048 MB graphics card, External Apple 27" Cinema Monitor connected via Thunderbolt)
Mac OS X 10.9.4 Mavericks
Lightroom Mac 5.5

Problem 1: Impromptu Slideshow (pressing CMD-Enter/Return keys from Library/Develop modules) causes:
1. spinning beachball for seconds to minutes depending on how many images are in current folder/collection
2. followed by "Preparing Preview progress bar
3. followed by entirely black screen. Pressing forwards/backwards arrows do nothing; pressing ESC or mouse click returns to Lightroom module

Problem 2: Slideshow Module - Clicking Preview button (or Preview triangle under slideshow window) causes:
1. Preparing Preview progress bar
2. followed by slideshow window turning completely black.
Pressing forwards/backwards arrows does nothing; pressing ESC or clicking mouse returns slideshow window to display of slideshow layout

Clicking the Play Slideshow button exhibits exactly the same behavior as above, except that my entire screen blacks out instead of just Lightroom's slideshow window.

Notes: I've been using Lightroom on various Mac computers since the first Lightroom beta release over 10 years ago. I generally don't use the slideshow functionality of the program, so I was quite surprised to discover yesterday that it's not working in Lightroom 5.5.

I know that the slideshow functionality used to work back in Lightroom 3 and 4. I hadn't tried to use it in Lightroom 5.x until now, so I don't know when it became broken, but it's definitely broken now...and from reading this thread, it appears that Adobe is in no hurry to fix it...very disappointing!

3 Messages

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80 Points

8 y ago

LR5 here. Slideshow working fine until I tried to add in audio. Merged MP3s into one file and I heard a second or so of muted audio on first time around.

Second play no audio and black screen. Now can get it to play again without black screen. Will run a manual slideshow.

3 Messages

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80 Points

8 y ago

Update:
Lightroom working again next day after shutdown and restart. Then I upgraded to 5.5.

Haven't managed to reproduce bug again but I steered clear of trying to run slideshow with audio in LR itself. Have managed to produce a video slideshow and export with audio.

Will; test running slideshow in LR with audio now I have upgraded to 5.5