tina_ravitz's profile

5 Messages

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110 Points

Thu, Dec 19, 2019 11:05 PM

Lightroom 9.1 is stalling upon import on mac. Please advise how to fix.



LR is stalled while trying to import photos.  At first it only loaded 3 photos and then stalled.  Then I tried uploading again and LR did not import anything.  I tried again and have been able to upload about 152 photos out of maybe 300.  I am using LR 9.1 on a Mac 10.13.6.  Thanks.

Responses

Adobe Administrator

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10.9K Messages

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143.5K Points

2 y ago

How much free space is on your primary drive?
How much free space on the destination to which you are copying your photos?

5 Messages

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110 Points

2 y ago

Hi, thank you so much for getting back to me.  I have been on the phone for several hours with Adobe support.  They seemed to think that my catalog was not optimized because I have over 70,000 photos in one catalog.  They suggested I start a new catalog, which I did, and importing a small number of photos worked fine.  After I hung up with them, though, and tried to import over 300 new photos, LR only imported 55 and got stuck again.  I think what you suggest is the more likely culprit.  I only have about 17 GB on the external drive where my catalog resides, and the photos are probably about that much.  I hope to switch out a new, more capacious external drive tomorrow to see if that solves the problem.  Shall I keep you posted?  Thanks again for taking the time and for your concern.  Regards, Tina

Champion

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6.7K Messages

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112K Points

70000 photos is small, so don't listen to anyone who tells you to split it.

Yes, do keep us posted!

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

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110 Points

Thanks, Victoria.  While on with Adobe Help, I did split the catalog, so that took up even more space on my external hard drive.  Then Adobe got off the phone when I was able to upload about 14 photos (of the about 300 that I need to upload).  When I tried to upload all of the photos into the new catalog, it stalled at 55 photos. 
I actually think Rikk is probably right.  My destination drive may be too full.  I only have about 17GBs available on it. 
Also, I am running Mac with High Sierra.  It turns out that I have an old Mac that won't allow me to update the OS to Catalina.  Adobe Help showed me that my graphics card functionality in LR is turned off.  They told me it would go on automatically when I upload the new OS software, but that will require me to buy a new Mac.
Right now, I am working off of the old catalog, where I was finally able to upload all of my photos after I purged some files from the external hard drive.  
Again, thanks for your input.

537 Messages

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12.8K Points

2 y ago

Disk is cheap.  Get yourself a larger drive.  Even though you were able to squeeze your images onto the nearly full drive, that's only going to last till your next batch of photos.  

5 Messages

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110 Points

2 y ago

Yes, Dan, you are right.  I already have two new external drives that have more capacity, and I am in the process of uploading my files to them.  One is the main drive, and one is a backup.  Both are 2 TBs bigger than the current drives.  It does take a long time to transfer 4 TB of data!

5 Messages

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110 Points

2 y ago

I swapped out the 4 TB external drive where the LR catalog and the photos reside for a 6 TB one, kept the old catalog, and uploaded my photos without a problem.  My bet is that there was just not enough room on the external drive to load the photos properly.  Of course, this begs several questions -- like whether to start a new catalog after 70,000 photos, as Adobe suggests.  Thanks, all, for your help.  Best, Tina

Champion

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6.7K Messages

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112K Points

The biggest known catalog's something like 13 million Tina, so ignore support. Sounds like Rikk's guess of drive space was spot on (as usual!)

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.