petegreen's profile
Adobe Administrator

Adobe Administrator

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780 Messages

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16.7K Points

Thu, Apr 30, 2015 3:42 PM

Closed

Lightroom CC 2015.0.1/Lightroom 6.0.1 update now available

Today we released an update to Lightroom, Lightroom CC 2015.0.1 (Also, Lightroom 6.0.1) is now available.
This bug fix addresses issues related to launching Lightroom and accessing online help.

To Update:
Choose "Help > Updates" within Lightroom, or click Update from the Creative Cloud desktop application.
(If you're an early downloader, you may need to restart the CC Desktop application for update to show)

1 Message

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60 Points

7 y ago

Pete, I'm a little bit scared about this. Took me 4 days and 4.5 hours with one of your techs in a chat to get LRCC working. Think I'll wait until this weekend's shoot is complete before downloading it.

14 Messages

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190 Points

7 y ago

I would prefer to get a bug fix release which addresses the massive performance problems (at least on Windows)

9 Messages

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140 Points

I have huge performance issues with LR6 on Mac. Really slow. Running 10.10.3 2.5Ghz Intel Core 2 Duo 8 GB ram. Runs like it's steam powered.

19 Messages

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292 Points

LR CC should have never been released in this kind of alpha state. Whoever is responsible for pushing something like this out to customers should be ashamed.

67 Messages

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950 Points

Each and every Compare costs me half a minute of loading, despite 1:1 previews.

Champion

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6.7K Messages

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112K Points

7 y ago

Mattias, have you tried turning off the gpu?

9 Messages

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140 Points

Hi I've done everything LR people have told me to do but LR6 appears to be an non Beta tested, clunky, slow and unstable piece of software. Retreating in a state of disbelief at Adobe's arrogance and stupidity, to LR5.7

9 Messages

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250 Points

LR CC was constantly crashing. I shut off the GPU and that solved the problem.I was informed that I had to update my RAM to 8 to use GPU. Never had a prior problem in the past.

1 Message

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60 Points

I have this Config on my MAC, turned off GPU and it is much faster.
Thanks Victoria !!!!

Lightroom version: 6.0 [1014445]
License: Perpetual
Operating system: Mac OS 10
Version: 10.9 [5]
Application architecture: x64
Logical processor count: 4
Processor speed: 2.6 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 814.4 MB (9.9%)
Virtual memory used by Lightroom: 2,050.5 MB
Memory cache size: 783.9 MB
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Displays: 1) 2560x1600

Graphics Processor Info:
Intel Iris OpenGL Engine

67 Messages

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950 Points

GPU makes no difference in the Lib module i was told

14 Messages

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190 Points

7 y ago

GPU on or off makes no notable difference.

27 Messages

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374 Points

7 y ago

Good that a fix has arrived quickly (for CC customers) but what about all the other issues?

Did Adobe not beta test this software thoroughly? It seems not.

Are we (the CUSTOMER) to be subjected to a Lightroom 5 type debacle where it rises to version 5.8 with fixes?

Once was a time when Adobe software worked when you purchased it and bugs were very obscure - For proof look at how few fixes were applied.

This can only be down to the quality of developers and more importantly their managers - perhaps Adobe need to look into this?

By the way Mr Pete Green Customer Advocate are Adobe apologising for this to their customers? How many are installing this fix?

11 Messages

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150 Points

The question is, are you still a customer when you buy a perpetual license?

That's the new Adobe for you right there. :)

27 Messages

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374 Points

Very true ........

9 Messages

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250 Points

I have been to the Cloud and help on LR....I have not seen any fix.

27 Messages

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374 Points

7 y ago

By the way I just love Victoria Bampton's CHAMP reply suggesting turning off the chief selling point of LR 6/CC - GPU acceleration.

Nice One!

Champion

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6.7K Messages

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112K Points

Then allow me to clarify Ian. The GPU functionality has pros and cons, which is why there's a switch.

For example, there's an additional overhead in passing the data from the CPU to the GPU, which means the loading time is slower but once it's there, the interactivity is faster (if the GPU and driver are up to the job).

But there's also a mass of different graphics cards and drivers out there. Just because a GPU passes the internal checks doesn't mean it's powerful enough to see any benefits. It can actually be slower. That's why I suggested trying turning it off to see if it's better without.

The same goes for graphics card drivers. There's huge potential for incompatibilities with different driver versions, and there's no way Adobe could possibly test every single combination. In many cases, updating the graphics card driver direct from the manufacturer's website (not just Windows Update) can help.

Testing LR with the GPU off helps to exclude a primary cause of problems, and if that does turn out to be the cause of the performance problem, then we have somewhere to start investigating.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

27 Messages

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374 Points

As a user of photoshop since version 3 and I don't mean CS3, this same issue has existed a long time.
The point I was making is perhaps Adobe Marketing should have said "May be GPU accelerated"?
But they didn't.

11 Messages

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150 Points

GPU was the number one reason for me to upgrade too. Now I'm pondering a refund and going back to LR5.

1 Message

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60 Points

GPU acceleration is beneficial PROVIDED your system has the necessary specs to take advantage of it. If it doesn't then just turn it off, or upgrade your system to bring it within spec.

Specs are here https://helpx.adobe.com/lightroom/kb/...

11 Messages

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150 Points

Andrew,

My hardware is just fine.

11 Messages

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150 Points

7 y ago

I too have performance issues with both 6.0 and 6.0.1 (Windows 7 Ultimate 64bit), GPU on/off makes no difference. I hope this gets fixed asap. I'm using like one minute just to start Lightroom now.

IMO this is THE most buggy Lightroom RTM, ever. Quite sad. :(

14 Messages

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190 Points

7 y ago

Well, to GPU or not to GPU, this is not the question ... I just want back the performance of LR5 regardless how.

11 Messages

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150 Points

I'm not so sure, LR5.x was slow also, but the 5.x series sure was stable without any major issues.

Now two years have gone by and I would like to see a modern application for digital photography that out performs 5.x in very aspect, sadly, LR 6 is not it, but I have faith that Adobe will sort it out. Just too bad they're focusing too much on this CC-thing instead of giving us a quality Lightroom product that knocks the socks of the competition.

14 Messages

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190 Points

For me LR5 performed well enough. So for me it's sufficient to get back LR5 performance. For me LR CC performance onW7 makes it more or less useless. Up to 30 seconds to switch from "fit" to "1:1" and again up to 30 seconds to switch to the next picture in 1:1 ... do I have to say more?

27 Messages

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374 Points

7 y ago

I think Adobe have been very clear about LR6 it is now history and only LR CC will go forward.

So where do you, me and other LR6 Customers stand? Probably alone?

Adobe clearly will focus on LR CC to the detriment of LR 6.

I am not bothered that LR6 does not receive 'new features' unlike LR CC I just want LR6 to be rock solid and dependable?

I am not sure why Adobe's development quality has deteriorated? Perhaps an Adobe Development manager might want to explain themselves to the Customers that pay their wages?

Champion

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2.6K Messages

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33.7K Points

I would expect bugs will be fixed in each version of LR, both 6 and CC.

Furthermore, I would guess that LR is the same program and just manifests the features differently depending on what license type is associated with your AdobeID, similar to how the ACR plug-in acts differently when hosted by Elements, CS6 or CC.

Adobe hasn’t done public beta releases ever since LR-Mobile came out, which causes their initial public releases to suffer to the extent that public beta testers would have found things beforehand. Of course, LR is working fine or better for a majority of the people so would it have been worth everyone waiting a few more months for a beta cycle or two to work out more issues?

11 Messages

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150 Points

We're paying for Beta's now, apparently. :-|

Which actually tells me that Adobe is getting somewhat desperate, I guess.

27 Messages

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374 Points

7 y ago

It is quite noticeable that the Adobe flunkies keep their heads down whenever Adobe is criticised. I guess the company is a corporate bully? Certainly there is never anyone who speaks out.

Adobe like to keep their Customers at arms length through semi-third party forums with (probably) rewarded advocates?

I am not sure how far us the Customer can trust them? Its a sad endictment of todays big business.

If Adobe behave like this then how long do you think the Creative Cloud monthly charges will stay low when they think they can raise them? They just do not feel secure enough to do so yet.

Champion

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6.7K Messages

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112K Points

Flunkies? You mean those marked as champions? Not a lot we can say, is there. We don't make the decisions, and nor do the staff posting here. We can only help users use the software. FWIW I can't see them raising the prices any time soon. There's too much competition out there, and too much to prove.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

27 Messages

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374 Points

We have a saying in England Victoria .... "If the cap fits then wear it". However I was including Evangelists and other corporate Adobe titles. Sorry if you are offended but if you don't recognise yourself you should not be?

11 Messages

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150 Points

7 y ago

The only question on my mind right now, is, can I get a refund for LR6 upgrade (I payed $79 for Lr 6) and still have 5.7 activated?

Anyone know?

11 Messages

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150 Points

It seems that you can actually get a refund.

https://helpx.adobe.com/x-productkb/p...

Also a place to get help maybe. https://twitter.com/AdobeCare

Champion

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6.7K Messages

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112K Points

Yes you'd need to talk to Customer Services regarding that.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

11 Messages

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150 Points

Upon further inspection this is harder than one might think, do Adobe have a Customer Retention program? - I'm finding this more and more frustrating. >:-[

9 Messages

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140 Points

7 y ago

I think you are spot on. It took me so many attempts to "upgrade" to LR6 as every channel to me to LRCC. One person finally sorted it out but it was hard work. Additionally LR have the worst telephone system of any business ever. They are totally crap. Right now I feel I have been charged for a product that does not work. These people forget who pays their wages and also forget there are alternatives out there.

11 Messages

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150 Points

I know, It was quite a job to get that upgrade deal, not worth it though. :(

9 Messages

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140 Points

I'm going back to LR5 until all the bugs are sorted out. So stupid to issue new software without beta testing it. SNAFU once again.

27 Messages

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374 Points

All roads lead to Rome .... or to CC in Adobes World - lol

27 Messages

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374 Points

Interestingly Andy .. or not... I do a lot of beta testing although I am now retired with nearly 30 years in IT including winning a team IT "Oscar". I volunteered to beta test for free but no response and that was through Adobes own channel. So they have no one but their own incompetent managers to blame. I think we should have a statement from the responsible development manager - not the Project Manager - who are usually clueless!

14 Messages

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190 Points

7 y ago

For me the price is no issue and CC is no issue, I just want a usable LR ...

11 Messages

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150 Points

I have no issues with the price either, but I have issues with CC.

Still hoping for a stable LR6 though, and I just hope that I'm as much a customer as someone using CC. I have been an Adobe user/customer for 23 years now.

27 Messages

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374 Points

7 y ago

I am heartedly cheered up by the support and others contributing in here. It is healthy and real.
If you can't take criticism you are destined to wither into non-existence.
It is the "Noes" not the "Ayes" that have the important opinions but that has been contrary to corporate business politics for years ...... thats why so much goes wrong .....

On a final note, given the warning above .... beware of flying

14 Messages

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190 Points

7 y ago

All with performance issues on Windows may want to take a look at hist post:

http://feedback.photoshop.com/photosh...

This solved my problems!