alex_mott's profile

1 Message


70 Points

Wed, Nov 11, 2015 3:41 PM


Lightroom CC: Freezing suddenly on MacOS

I've been using adobe CC for about a month now with no problems, but out of nowhere yesterday my Lightroom, and only Lightroom, is completely unusable. It freezes constantly, I'm lucky if I can even make one adjustment to my photos before it does, and now it refuses to import any photos or perform any actions. Please help! I'm running it on an early 2013 macbook pro 15" retina with up to date OS and CC software.

Adobe Administrator


504 Messages


10.6K Points

6 y ago

Hi Alex,

Sorry to hear you're having problems with Lightroom. You say you are running an up to date OS - can you confirm that is OS 10.11?

If it is, check which version of Lightroom you are running. Lightroom 6.2 (or 2015.2) had several crashes with OS 10.11, which were resolved with Lightroom 6.2.1 (or 2015.2.1). Make sure you're using the latest Lightroom as well.