joe_hudspeth's profile

6 Messages

 • 

124 Points

Sun, Oct 25, 2020 3:16 PM

Lightroom Classic 10: Email not working - External error has occurred: ?:0 Attempt to index field 'font' ( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Official Solution

Adobe Administrator

 • 

1.2K Messages

 • 

20.3K Points

10 m ago

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify you are no longer experiencing the issue. Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

5 Messages

 • 

100 Points

Not to me.  When I go to Lightroom and click updates it still shows 10.0 and says up to date in Creative Cloud for Lightroom Classic

Champion

 • 

6.7K Messages

 • 

112K Points

@Michael Bartkoski go to the updates tab > ... menu and check for updates. That should give it a bump start, they're rolled out slowly around the world to avoid crashing the servers.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

42 Messages

 • 

484 Points

Can't update here in eastern US either.  

Champion

 • 

6K Messages

 • 

103.7K Points

Log out and back in to the Creative Cloud desktop app. That sometimes causes updates to appear.

2 Messages

 • 

76 Points

@Rick I have already updated Lightroom and it works, thank you!!!

1 Message

 • 

94 Points

1 y ago

Any solutions?  I'm having the same problem.

1 Message

 • 

60 Points

1 y ago

Same here - I tried uninstalling/reinstall and different gmail accounts - all the same.

This bug needs to be fixed as email export not working is seriously tedious 

1 Message

 • 

60 Points

1 y ago

Same issue here! Standing by for solution.

42 Messages

 • 

484 Points

1 y ago

Huge problem for me--might force me to temporarily flee from LR.  Just amazing this major bug wasn't picked up.  Funny thing is I was on with Adobe support for well over an hour today--they tried everything--sad thing is  is they obviously were't even aware that it's a reported bug.

10 Messages

 • 

166 Points

1 y ago

Having the exact same problem. Upgraded to LR Classic  10 and now can't export photos to my email address. Everything worked fine until I updated to the  latest version . 

This really sucks. 

''An internal error has occurred: ?:0: attempt to index field 'font' (a nil value)''

2 Messages

 • 

80 Points

Same here!  Updated 2 days ago and get exact message when exporting to email.  Using Lightroom classic. 

(edited)

3 Messages

 • 

80 Points

1 y ago

I am having the same problem - have tried changing email preferences with no resolution.  Help!

42 Messages

 • 

484 Points

1 y ago

It's a bug in the program.  Nothing will fix it until the engineers get out a new version.  Best thing is to revert back to the previous version that worked.  

10 Messages

 • 

166 Points

I do not think you can revert to older version once it updated to newer one, if you know how would appreciate knowing .

Thanks 

42 Messages

 • 

484 Points

Yes you can--Access in Creative Cloud--has a list of previous versions just install. Actually this is what they are suggesting over at Adobe. 

10 Messages

 • 

166 Points

David hi,

Thanks so much I will try this  now, really appreciate it very much .

4 Messages

 • 

92 Points

1 y ago

exactly the same issue happened to me.i can no longer export to email.same error message  internal error has occured ?:0: attempt to index failed  "font" (a nil value)

this has only happened since installing the new update ( v10.0) 

as above,running windows 10

42 Messages

 • 

484 Points

Dont bother calling Adobe Technical help.  Did absolutely no good and even with a follow up today they just had me repeat things that in no way solve the problem

10 Messages

 • 

166 Points

You would think Adobe  might want to jump on the forum and help out , instead they have David  troubleshooting for everyone for free. :-]

LR 10.0  dazzled on the main stage but a big  bust at home. 

1 Message

 • 

60 Points

Thanks a lot David, saves me tons of time, reverting with grinding teeth ;)

42 Messages

 • 

484 Points

1 y ago

This is what happens with Monopoly.  In the past, Adobe thoroughly beta-tested releases but that ended.   Just hate to see people waste their time going through the elaborate charade I had to deal with over the last two days.   I will keep you guys posted as to what if anything I hear.  

5 Messages

 • 

100 Points

Same issue with a gmail email export.  If I email using Outlook it works, but I cannot embed photos just attach

4 Messages

 • 

92 Points

cheers michael but my outlook email address is the same as my main address. i only have an outlook email as my phone email system is pants,lol

unless i set up a new outlook account???

sorry but im really not tech minded

darren

42 Messages

 • 

484 Points

Best thing to do is wait for the update/or revert to previous version until the update comes out. 

4 Messages

 • 

92 Points

michael,i tried sending the photo direct to my new outlook account and still got same message

9 Messages

 • 

144 Points

Any updates...has this been fixed yet?  

4 Messages

 • 

90 Points

1 y ago

Lightroom Classic prepares a file for e-mail but then does not launch Apple Mail; the file just disappears. This was working perfectly before the latest upgrade of the software. For your information Photoshop 2021, when using 'share', performs this function without error. This is very frustrating as I am / was sharing files via e-mail on a daily basis.

Note: This comment was created from a merged conversation originally titled Robert

4 Messages

 • 

90 Points

1 y ago

When trying to e-mail a picture from Lightroom Classic the file is processed but then simply does not launch Apple Mail; the file just disappears. This was working perfectly until the latest upgrade. Incidentally, Photoshop 2021 when using 'share' performs this function without error.

Note: This comment was created from a merged conversation originally titled Lightroom Classic does not launch Apple Mail

5 Messages

 • 

100 Points

1 y ago

my issue stated with the latest up date a few days ago.  When I launched following the update it said it needed to modify my catalog and since then I have had the email issue.

Adobe Administrator

 • 

10.9K Messages

 • 

143.5K Points

1 y ago

The Lightroom Classic team has identified the issue and is working on a fix to be included in a future release. 

Make sure you are hitting the [Like] button so we an identify how many of you are facing this issue. 

Thank you for your patience. 

(edited)

6 Messages

 • 

124 Points

@Rikk there are a lot of us and we hope you can get it fixed right away.

10 Messages

 • 

166 Points

@Rikk 

Why not let everyone know  instead of people  spending so much wasted time and effort trying to solve for it with solutions that do not work . I don't see this issue being  published anywhere else on your blogs or websites won't more and more people  soon have this issue?

1 Message

 • 

66 Points

Hi, I'm also having the same issue after updating to LR 10.0.

13 Messages

 • 

212 Points

@Rikk , the same problem, hope you solve the problem soon! Jan Harm

3 Messages

 • 

86 Points

@Rikk any updates?  this has been going on for awhile.

990 Messages

 • 

14.9K Points

1 y ago

La solution :et même vous choisirez la taille de l'image !

42 Messages

 • 

484 Points

Thanks but it's impossible to see what you are doing or just what your point is.  Anyway you can make a link so we can see the video in full size.