joe_hudspeth's profile

6 Messages

 • 

124 Points

Sun, Oct 25, 2020 3:16 PM

Lightroom Classic 10: Email not working - External error has occurred: ?:0 Attempt to index field 'font' ( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

8 Messages

 • 

116 Points

1 y ago

I have exactly the same issue on my Mac.

42 Messages

 • 

484 Points

We most hope that Adobe, in their infinite wisdom sees this a something worth repairing.  

42 Messages

 • 

484 Points

So its day 16 and nothing--nothing from Adobe, nothing from their "moderators".  Just--we are aware of the problem. How about telling us what the strategy is to solve it and when you expect it to be solved?

5 Messages

 • 

100 Points

I have had to change my entire workflow to work around this huge bug - that they don’t seem to be adressing. It really makes me lose confidence in Adobe.

42 Messages

 • 

484 Points

Day 17---Nothing!  Trying to figure out what's taking so long.  I assure you if the subscription pay plan collapsed they would have it fixed in a day. 

39 Messages

 • 

602 Points

an identical problem. but FTP-server export also not ok!!!!

8 Messages

 • 

116 Points

1 y ago

If you use a Mac select "Apple" .

On next screen you can select the server you want to use.

I was able to send mail.

But, issue certainly needs to be fixed ASAP.

10 Messages

 • 

166 Points

1 y ago

Hello,

There are also some great people on Kelby One community who have been trying to help me it appears to be only Apple related ? Is everyone on here who is having a problem on a Mac?

“Unfortunately, it does seem to be a Mac only bug as it relates to sending via email from LrC. I can reproduce Lance’s issue on my Mac.”

42 Messages

 • 

484 Points

Interesting--although on some of the other LR Forums it seems to be more of a universal issue.  

5 Messages

 • 

100 Points

@lancejI  I have a problem embedding photos on a PC, running Windows 10.  It will not embed in a gmail account.  I can choose Outlook Mail and it works, but only as an attachment.

10 Messages

 • 

166 Points

Michael hello,

I am wrong person to ask anything technical regarding Adobe. I am in same situation as you, if misery loves company 'welcome.'

10 Messages

 • 

166 Points

Michael hello,

I am wrong person to ask anything technical regarding Adobe. I am in same situation as you, if misery loves company 'welcome.'

6 Messages

 • 

124 Points

1 y ago

After being on a chat with an Adobe person, their solution was to roll back to the previous version.  I told them that that was not an option,  So, they either don't care, or don't have the fix yet figured out.  Seems to be a lot of us with this same problem, so hopefully they will come up with a solution.  Until then.................Adobe has closed the Customer Care case.

42 Messages

 • 

484 Points

@joe_hudspeth yes Joe, but at least they didn't make you jump through hoops before admitting that the only answer was to roll back.  I wont roll back, but I'm might roll off the Adobe platform.

246 Messages

 • 

4.8K Points

1 y ago

I can't get the Email Photo... from the File Menu command to work. See the error message in my screenshot. Thanks in advance for any ideas.

Note: This comment was created from a merged conversation originally titled Email Photo... command does not work

380 Messages

 • 

6.7K Points

Works as expected on my Windows 10 machine.

3 Messages

 • 

86 Points

1 y ago

any updates or solutions.  

6 Messages

 • 

124 Points

@rafsax  Adobe told me their solution right now was to roll back to the last version.  Not an option for me.  I have also discovered that when building a slide show, music cannot be added.  Again something new since this update.  So as far as I am concerned, the answer is no, there are no solutions yet.

3 Messages

 • 

86 Points

Thank you for responding.  How do you even roll back to the previous version. It won’t allow me to do that. Ugh. 

42 Messages

 • 

484 Points

Go into the Creative Cloud---it will show you your installed apps.  Then find LRC and click on the small dots on the right--choose more actions/other versions--just go back to the last one before 10 and install.  I think it was 9.4.  

5 Messages

 • 

100 Points

No three dots on mine, just an Open icon.

42 Messages

 • 

484 Points

1 y ago

Here is a screen shot of mine:
 

5 Messages

 • 

100 Points

1 y ago

This has been driving me crazy all night trying to fix. I cannot believe Adobe did not catch this enormous bug/issue. Unbelievable.

13 Messages

 • 

212 Points

So do I, disappointing.

42 Messages

 • 

484 Points

1 y ago

Funny.  They knew about this early on after the release, but never communicated with their help department--and thus the people there were trying everything to fix it.  There is no fix but debugging the program and its sure taking too long to do. 

5 Messages

 • 

100 Points

Adobe’s negligence cost me hours of anxiety and worry, thinking there was problem with my system. I’m pretty pissed.

10 Messages

 • 

166 Points

With over 22,000 employees at Adobe you would think may have 1-2  of them on this forum  trying to help people might be a good strategy to help protect their brand.  What upsets me as well is that of all of their famous  independent  'photoshop Surrogates '  on their  own  blogs, videos, and newsletters touting all of the new  10.0 features  with  walkthroughs  and 'ten top  things in  10.0  ' videos  even today  not one of them  anywhere is writing about these bugs. 

Champion

 • 

6.7K Messages

 • 

112K Points

@lancej I hate to disagree, but check the red section at the top of my blog post... I always update if there are notable issues. https://www.lightroomqueen.com/whats-new-in-lightroom-classic-10-0/

And the official answer right at the top of the first page of this thread is from a staff member. 

That's not an excuse for bugs, but unfortunately bugs do happen. 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

10 Messages

 • 

166 Points

Victoria hi,

I stand corrected  I was not aware of your great blog I will be sure to access it from now on. Good on ya as you are in minority right now and standing tall. :-)

42 Messages

 • 

484 Points

1 y ago

Victoria is one of the real good people who happens to also be an expert on all things LR.   Unfortunately, it has been 15 days since upgrade and all we know at this point is that they are aware of the bug(s).  

2 Messages

 • 

72 Points

1 y ago

Get an error message on my MacBook Pro running version 10.15.7 when attempting to email photos from Lightroom Classic 10.0. I am wondering when this bug may be fixed or should I revert to an earlier version of Lightroom?

Note: This comment was created from a merged conversation originally titled Email problem with Lightroom Classic 10.0

644 Messages

 • 

9.7K Points

Known and Reported bug. Will be Fixed in a future update of LrC.

In the mean time Export to your HDD and then Email that exported image to whomever using your email program on your computer or the Web interface from your email provider.

73 Messages

 • 

1K Points

1 y ago

Same issue for the past 2 releases. They know about it but Tech Support told me it is way low on the priority list. I fail to see how they can mess things up more with every release. I can't import images into LR from an LG G7 phone either (started 2 releases ago). Any attempt not only crashes LR it also crashes Windows Explorer. Meanwhile Windows sees and reads the phone just fine and images can be dragged in with no problem ...other than having to create new folders manually for each month and day that aren't already in LR eco system. 

Photoshop's Select and Mask doesn't work at all for several releases now. Oh I suppose it would if I spent $4000 or so on a new system. My laptop just doesn't cut it with PS anymore ...even though it is an i7 with 16gigs of ram running at 2.4 off a 1TB SSD. The drive and all the memory were upgraded at considerable expense to be able to use Photoshop but alas ...one has to buy other software now in order to do photo editing. 

I use Fundy Designer, which runs like a deer on my system and clearly illustrates that Adobe needs to dragged into the 21st century, insofar as having responsible people in charge of product development and testing. It's just not making sense any more. I and many others I'm aware of are spending more time fighting bugs than on productive workflow.

They just keep releasing unproven "UPDATES" with the full intention of letting the user community discover the programming errors and report them. The trouble is there are so many of them now they are never going to catch up and the next release will pile on even more. As they say ...the light at the end of the tunnel ...is a train!

42 Messages

 • 

484 Points

As I said earlier, it would be very helpful if Adobe would communicate by giving an estimate on when a patch for his bug (and others) would be available. I agree, as troubles mount--where to start!

1 Message

 • 

64 Points

1 y ago

same issue on my side

5 Messages

 • 

100 Points

Downgrading LR version to work around this has somehow corrupted my win 10 system and now it won’t boot or do a startup repair. Thanks, Adobe.

42 Messages

 • 

484 Points

Wow--I feel for you.  Just ridiculous.  Still no news from Adobe. 

7 Messages

 • 

134 Points

1 y ago

After upgrading Lightroom classic to ver 10.0, I get the following error message every time I try to email a photo from within the program:

Here is my system configuration:

Is there a fix for this BUG?

Note: This comment was created from a merged conversation originally titled LRC 10.0 Email Error

203 Messages

 • 

1.9K Points

Fixes are generally delivered in next release so you will have to wait 10.1.

73 Messages

 • 

1K Points

Adobe has known about this for months. It hasn't been resolved in the past two releases, including with 10.0. I've virtually given up on this Lightroom feature and various Photoshop features that haven't worked for years.

Adobe's Tech supports folks work like rented mules to try and help but they can't resolve programming issues.

42 Messages

 • 

484 Points

Wow---if this thing isn't fixed soon--I'm out of the entire Adobe universe.  Really this is nuts. 

73 Messages

 • 

1K Points

I spend far more time working around LR & PS issues than I do on constructive workfkow. I think they must have lost programmers who developed features we love and their replacements are still learning the ropes.

I hope they eventually get it.

42 Messages

 • 

484 Points

Seems to me it's more a function or the lack of a rigorous beta testing program.  I mean this stuff should be flagged  earlier. 

17 Messages

 • 

520 Points

1 y ago

I absolutely agree, David. Beta testing failed for this function. Should have been found and fixed before official release. So, it seems that this function is not included in beta testing process or has been ignored intentionally.