joe_hudspeth's profile

6 Messages

 • 

124 Points

Sun, Oct 25, 2020 3:16 PM

Lightroom Classic 10: Email not working - External error has occurred: ?:0 Attempt to index field 'font' ( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

9 Messages

 • 

146 Points

1 y ago

I have same issue as listed by Joe.

3 Messages

 • 

82 Points

1 y ago

Having the same problem as are a number of my colleagues in Europe

7 Messages

 • 

144 Points

1 y ago

update is important to me.......want to use Gmail within LR ...AND  Google contacts....thanks

13 Messages

 • 

212 Points

Have the same problem; Adobe can't fix it on a short term (it seems) I also hardly see any reply's or remarks. What I do is to export the photo to my desktop and then send it as an attachment by email. Worthless. Maybe we should complain at the Adobe FB account

42 Messages

 • 

484 Points

Okay--let's be honest--this issue is MAJOR--the fact that its been close to three weeks since the release.  This is not exactly a company that is on top of their business!

Champion

 • 

6.7K Messages

 • 

112K Points

Updates are generally 2 months apart, so I'd expect this to be fixed in December. It is a very frustrating bug, no doubt, but it has a very simple solution/workaround (export to desktop, email through proper email software) so FWIW, I wouldn't anticipate a double dot hot fix release for it.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

 • 

84 Points

1 y ago

I am a Realtor and use this a lot is there a fix I can do 

Note: This comment was created from a merged conversation originally titled Can not e mail from Lightroom classic

189 Messages

 • 

4.6K Points

There is a plugin I use called MapiMailer. I'm not sure if it's still around or supported but it still works great for me. It might give you some temporary relief.

6 Messages

 • 

124 Points

1 y ago

I received a message back after posting on Adobe Lightroom Face Book page and it referenced this page: https://adobe.ly/2HTkgTB

I appreciate them getting back to me and they said that the issue is known and they are working on it.  Same thing Victoria Brampton said.  So, I await the fix with everyone else.

3 Messages

 • 

80 Points

Darn!  I used the above link and it replace my Adobe Lightroom CC with Adobe Lightroom.  Now what????  I'm starting to really hate Lightroom.

6 Messages

 • 

124 Points

tasson, in order to replace anything you had to press another link on the page.  This link simply takes you to the page that explains it.

42 Messages

 • 

484 Points

On a positive note-it appears as if they updated Photoshop yesterday--hopefully LR will follow SOON!

2 Messages

 • 

80 Points

1 y ago

Same issue here. Cant send e-mails after latest update. This is a big bug, fix asap please.

Ronnie

8 Messages

 • 

116 Points

@ronnie_hole 

Apple user workaround. Repeat for those who did not see the original.

1, Right click or File> e-mail

2, Leave screen blank EXCEPT in FROM field select

     Apple

3  Hit SEND

4  On second screen enter details and check FROM

     field to assure correct email account is selected.

5.  Hit arrow to send.

If FROM field is incorrect select proper account. 

To permanently change it OPEN Mail app.

Tab to COMPOSING. Half way down "Send new messages from" select proper account.

Good Luck

(edited)

42 Messages

 • 

484 Points

1 y ago

How do you send--send button is greyed out if you don't have an address to send too. 

42 Messages

 • 

484 Points

Sorry--I guess you have to have a validated Apple email account to make an option

8 Messages

 • 

116 Points

It doesn't necessarily use Apple mail. If you set Apple in the FROM on the first screen you should get a send button on your Mac.

42 Messages

 • 

484 Points

Selecting Apple isn't something that I have available in the send field. 

2 Messages

 • 

70 Points

1 y ago

All very frustrating but if you click on the photo you wish to email in LRCv10, then click in top bar:

 - "Photo"

 - "Edit In - Photoshop 2021"

Then in Ps2021 click on:

 - "Share an Image" tab (top right of screen - indicated by a box with upward arrow), you can email the photo.

Hope this works for you.

13 Messages

 • 

212 Points

Yeah, it works! Thnx! I still hope Adobe finds a solution to mail from LR but I can use your suggestions, thanks again! 

2 Messages

 • 

74 Points

@StephenP   thank you for posting Stephen.  I tried it but my mail did not come up when I clicked the upward arrow - just messages, air drop, notes, add to photos and reminders.  I imagine I need to do something to make my mail show?

9 Messages

 • 

144 Points

Pattycake -  you may need to go to system preferences and add extension to share file.  On macOS -
Your operating system preferences determine the actual list of services appearing in the Share panel. You can tweak these preferences. For example, on macOS, add/remove services to the Share panel by tweaking System Preferences > Extensions > Share Menu. See this Apple documentation pagefor more information.

2 Messages

 • 

70 Points

1 y ago

Sorry that did not work for you. I had been fiddling around with Apple Mail and Google Mail to get this all to work so maybe I added another email address (Google) in addition to the normal Apple Mail which LRC uses for emailing photos. Try googling that in relation to emailing from Lightroom/Photoshop. Sorry I cannot help more.

42 Messages

 • 

484 Points

Doesn't work for me either. But thanks for trying. 

13 Messages

 • 

212 Points

And the reaction of Adobe:

  • Hi Jan, sorry to hear about this. This is known issue with Lightroom Classic version 10.0 and our engineering team is working towards a fix. In the meanwhile, would you mind checking the workaround mentioned in this article https://helpx.adobe.com/lightroom.../kb/known-issues.html... and let us know if that helps? Thanks, ^AK
    HELPX.ADOBE.COM
    Known issues in Lightroom Classic

13 Messages

 • 

212 Points

I gave them the solution of StephenP, it works for me

9 Messages

 • 

144 Points

The solutions you are referring to - either reinstall previous version or export locally and then send with your email?  Or is there something different? 

13 Messages

 • 

212 Points

Debra: ...

if you click on the photo you wish to email in LRCv10, then click in top bar:

 - "Photo"

 - "Edit In - Photoshop 2021"

Then in Ps2021 click on:

 - "Share an Image" tab (top right of screen - indicated by a box with upward arrow), you can email the photo.

I noticed that it works for me, just try it!

3 Messages

 • 

80 Points

I updated to Big Sur on my MACPro last night.  Today I tried my LrC again.  The above instructions did not work for me so I tried File and then Email and it brought up my picture in an email format - my first attempt came back as undeliverable so I changed the 'sent from' email and Voila! - my picture landed in my email account!  First time in AGES!  

1 Message

 • 

60 Points

1 y ago

Having the same problem on a iMAC with hotmail....

1 Message

 • 

62 Points

1 y ago

Me, too, same issue as original post -- and that was a month ago -- come on Adobe, treat your customers seriously or you will lose them despite the hassle of switching to other software!  Take some lessons on customer service from Amazon!

42 Messages

 • 

484 Points

Update--Just got off the phone with Adobe tech--had an open ticket.  I was informed that the earliest we might see an update is end of December.  Way to go--By the way I demanded a refund and they gave me three months worth!  You all should do the same. 

9 Messages

 • 

144 Points

Thanks for the update and for reaching out.  Very helpful indeed. 

Champion

 • 

6.7K Messages

 • 

112K Points

@david_mintzer Adobe doesn't share their release dates in advance, so it sounds like support guy was taking a guess on dates. I wouldn't read too much into his comments.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

42 Messages

 • 

484 Points

I guess so---he said the EARLIEST---which is a very broad term--could be anytime. 

Champion

 • 

6K Messages

 • 

103.7K Points

In general, Adobe releases a new version of LR about every two months:

The past five releases came after exactly 63 days each. If 10.1 keeps to that pattern, it would get released on 12/22.  Of course, Adobe might decide to break that pattern -- they rarely say ahead of time. (I have no inside information.)

3 Messages

 • 

86 Points

1 y ago

Any word on a a fix for this issue? My LRC just started doing this. I get this error. Oddly it seems like a few photos make it through and are uploaded, however my published set in LRC does not update and show these photos. Help please, its throwing my workflow off. Thank you kindly 

(edited)

1 Message

 • 

62 Points

1 y ago

Same problem.  Very frustrating.

2 Messages

 • 

70 Points

1 y ago

I was having the same problem with v10. I just went back a version and it worked perfectly.

42 Messages

 • 

484 Points

Yup.  At this point thats the only fix---

3 Messages

 • 

86 Points

@josh lewis

were you able to keep using your current catalog?  My LR said my catalog was incompatible with older versions

2 Messages

 • 

70 Points

@thejosiah I was not able to use my current catalog but I was able to use my old one. 

3 Messages

 • 

86 Points

Yeah, that’s not a fix for me, but glad it worked for you.