joe_hudspeth's profile

6 Messages

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124 Points

Sun, Oct 25, 2020 3:16 PM

Lightroom Classic 10: Email not working - External error has occurred: ?:0 Attempt to index field 'font' ( a nil value )

Ever since the V10 update my email out of LR Classic has quit working, but instead returns the above error message.  I have reset the preferences, deleted and readded my email client to no avail.  Still does not work and from the forum, it looks like there are lots of nil value errors happening.

System specs:

OS Name Microsoft Windows 10 Home
Version 10.0.19041 Build 19041
Other OS Description  Not Available
OS Manufacturer Microsoft Corporation
System Name JOESALIENPC
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.22, 6/9/2020
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name JOESALIENPC\Jhud2
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 21.4 GB
Total Virtual Memory 40.9 GB
Available Virtual Memory 25.4 GB
Page File Space 9.12 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

2 Messages

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76 Points

1 y ago

It is incredible that the problem was spotted one month ago and haven't got to a solution, hope they fix it soon.

2.3K Messages

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26.4K Points

@santi_lopez_photography It is incredible that the problem was spotted one month ago and haven't got to a solution, hope they fix it soon.

It is fixed now (update 10.1).

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

13 Messages

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212 Points

1 y ago

Finally I can send pictures directly from Lightroom Classic by my Gmail account again. The only thing I had to do was to create a password for the Lightroom Classic app in my Gmail account. Pfff......

9 Messages

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144 Points

Great news to see this fixed.  Thank you!

73 Messages

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1K Points

1 y ago

I was finally able to use this feature again with the latest update. Thank you Adobe for fixing this at last.

(edited)

9 Messages

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146 Points

I too have updated to the latest lightroom version(10.1), however the problem is still there. I use BT mail here in the UK. Havent noticed Adobe claiming that they have fixed the issue with 10.1. Any seen such a claim from them?

Champion

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6.7K Messages

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112K Points

@jim_forsyth_gl0vi6v7buaw7 it is expected to be fixed, can you walk us through what's happening and what error messages you get, and on which OS please?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

9 Messages

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146 Points

Hi Victoria, I am on Windows 10. and using BT mail.

Prior to Adobes release of 10.1, I was getting exactly the same error message that many people reported. Since I upgraded to 10.1 the email function still doesnt work, but this time there is no error message, the application just fails to send the email. I have attached a screen shot of the email dialogue box just before I press the send button.

13 Messages

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212 Points

Hi, I think you have to use the app manager to generate a special password in BT to use Adobe. I did this in my gmail. Try here: https://help.yahoo.com/kb/generate-third-party-passwords-sln15241.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAB3B4DOLLmjW35xcd6bkfle61_jl8SlqygTvrWHE68FI9GobxOm6FxBpqpDhdUiloYow9JP3loLbgjGp2FWBzU-3TONUfQHYojYuD5FYb2xHaWn6qaJG_rnK4l9ppSgLNR_GPZ87HJR84bWU-hNSsIyUxfRggw6TKwpIssDwmLbj

9 Messages

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146 Points

Thanks Jan, I cannot find where to generate this password in BT Mail. I do also note that Lightroom has validated my current email and password as depicted on the screenshot I attached to my previous post.

I'll keep trying and then contact BT.

Although past experience tells me that their response may be that Abobe made the change so Adobe need to fix the issue.

Any other BT mail user having the same problem?