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18 Messages

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244 Points

Sun, Jul 25, 2021 12:14 AM

Lightroom Classic Freezes when trying to import images.

Lightroom Classic, version 10.3, I have used LR since version 1. 

It's not a hardware problem, it's a catalog corruption problem. I have created new catalogs on 3 different hard drives and still am only able to import images without LR freezing right after creating the new catalog. If I close out LR & re-open it, then try to import it freezes & I need to shut it down.  I read one comment in another thread insisting it was a hardware issue, though the OP had run scans that showed there were no hardware issues. Or that it was due to the CPU-intensive usage while importing photos. 

All my images are copied to the hard drive before importing into LR because the program kept crashing when trying to import from the memory. Unfortunately, this did not help.  I have only had this problem the last 2-3 months at most. I've imported large files in the past with no issues (from 36 & 45-megapixel cameras).

The only error msgs I receive is Lightroom is not responding. 

I can not import photos without it crashing. (The catalogs keep corrupting). 

I have restarted it.

Uninstalled & re-installed it.

I have reset preferences.

I have shut off graphics acceleration.

I have updated Windows 10 & keep LR updated. 

Created numerous catalogs on different hard drives. Results are I can import 1 time after creating a new catalog, thereafter I can no longer import images, it crashes. 

 

System:
Processor: Intel Xeon(R) CUP E9-1225 v3 @ 3.20GHz
16.0 GB Ram
64-bit Operating system, x64-based processor.
Windows 10 Home
Version: 21H1
2TB SSD Hard Drive 1.46 TB free space.

Windows Event Log:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Lightroom.exe
Application Version: 10.3.0.10
Application Timestamp: 60b0d5ed
Hang Signature: 9261
Hang Type: 134217728
OS Version: 10.0.19043.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 9261930f4ee729ab8ecc5d15ef509bf2
Additional Hang Signature 2: 22d9
Additional Hang Signature 3: 22d953edee6e5a836d740f9dd69053e5
Additional Hang Signature 4: 9261
Additional Hang Signature 5: 9261930f4ee729ab8ecc5d15ef509bf2
Additional Hang Signature 6: 22d9
Additional Hang Signature 7: 22d953edee6e5a836d740f9dd69053e5

Extra information about the problem
Bucket ID: 36f4e34660e7fd93b03e0e6216278ed6 (1170388767604182742)

Responses

18 Messages

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210 Points

2 m ago

Memory corruption.  Have you run an extensive memory checking program?  You are running a minimum level memory footprint for images that large.

18 Messages

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244 Points

@Marc Feldesman

Yes, memory is fine. 

1.2K Messages

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13.1K Points

2 m ago

Do you have any plugins?

  

18 Messages

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244 Points

@bill_3305731

No plugins other than Photoshop. 

1.2K Messages

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13.1K Points

So what is different about your system.

  1. it used to work and now it doesn't so what changed?
  2. or
  3. what is unique about your system because 100's of thousands of users are not having this problem?

If you like, we can compare to my system as a starting point as it is similar.

  • 6-core Xeon
  • 64GB of RAM but your 16GB should be a bit slower but otherwise work fine 
  • I have catalogs on 2 internal drives, one on a SSD and a hard drive for the other. I occasionally create another catalog for testing on either of the drives. 
  • One SSD on the PCIe bus is dedicated to Lightroom. 
  • Windows Pro instead of Home, shouldn't make any difference. 
  • Until recently, my only plug-in was Photoshop. Have since added the Topaz AI suite and ON1 NoNoise AI. No problems.
  • I've since given them away but had lots of problems with a Logitech wireless keyboard and mouse. Others have reported problems with these devices as well whereas they work fine for others. 
  • The ethernet connection on my motherboard quit over a year ago so now using an Anker ethernet to usb adapter that works fine.
  • Lightroom syncing is not used. With Lightroom closed, I periodically sync the Lightroom drive to another SSD that is dedicated to Google Drive.
  • Laptop users who shutdown hibernate their machines without a full Lightroom shutdown first have corrupted their catalogs but we are both on desktops. Mine is a HP Z440 purchased used, now about 5 years old. 
  • My video card is a Quadro P2200 with 5GB of RAM, purchased used. It supports two 4K monitors with full activation in Lightroom, ON1 and the Topaz NoNoise AI plugins.
  • The largest cameras raw files are 56MB from a Fuji X-T3 though there are TIFs over a GB created by the Lightroom HDR and Photoshop Focus Stacking functions. I convert them to DNG with the Export function, automatically adding them to the catalog. 
  • All my files are named according to the restrictions of about 20 years ago: alpha, numbers, dash, and underscore. Lightroom does not support the full extended names that allows additional special characters but not all of them. 

Are there some tests that you would like me to perform? Somewhere there must be a difference that matters. 

18 Messages

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244 Points

@bill_3305731 

If files become corrupted the system ultimately doesn't matter. 

3 Messages

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80 Points

2 m ago

I have the exact problem.  It doesn’t matter if the db is new or old with a lot of photos. I have tried lots of photos and just 1 with 25 kB.  I have used LR since version one but others are looking very good right now like Capture One. This happens mainly on my desktop (about 5 months old) and with my graphics designed laptop (but not as often).  Adobe is no help unless I pay them a bunch to work on it

18 Messages

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210 Points

2 m ago

Lose Windows 10 and associated computers.

1.2K Messages

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13.1K Points

@Marc Feldesman if you follow this forum you'll see that Mac users have far more problems with Lightroom than those with Windows computers. 

18 Messages

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210 Points

I’ve been running PS for Mac for 20+ years and Lightroom for Mac since version 1.  I develop Mac software and out on the bleeding edge with operating systems since Apple switched to Intel in, IIRC, 2007.  I have *never* encountered an issue with Adobe products other than the occasional slowdown from unoptimized software.  I have 6 Macs running in my house with everything from Catalina to Monterey, and from Intel i5, to Mobile i7, to i9, to Xeon, and one with an M1.  LR and PS run on all without issue, although the i5 version is a bit slow.

18 Messages

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244 Points

@Marc Feldesman

I have been using a PC since the mid-80s & I don't like Macs. 

18 Messages

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210 Points

@Penmarr Your choice.  Doesn’t matter to me, but don’t tell me that Macs have more trouble than Windows PCs when I can demonstrably show that you are wrong, at least in my experience with dozens of Macs since early 2001.  And I learned software development on mainframes back in the 1960s at UCLA and have programmed everything from a GE 225, to an Altair, to an Apple II, to a Cromemco, to CP/M machines, to the PDP/11 running early Unix, as well as the original IBM PC, and just about every type of Windows computer until I fully switched over to Mac in 2006, jettisoning my last vestiges of Windows about the same time.  I’m comfortable in Fortran, c,c++, Pascal (and derivatives), Objective C and Swift.  It is much easier to program for macOS than it is for Windows because there are a very restricted number of hardware combos you need to worry about, and all drivers arrive from Apple.

i personally don’t care what people use for hardware, but there are reasons why Windows software is more fussy than Mac software.

1.2K Messages

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13.1K Points

@Marc Feldesman Read the entries on this forum and you will find that you are the one who is wrong. Overwhelmingly it is the macOS users with Lightroom issues.

18 Messages

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210 Points

2 m ago

Ok.  My standard debugging procedure is to work backwards.  Sine the camera doesn’t seem to have problems recording the images, and you seem to be copying the images somehow from the card to the computer, as opposed to direct ingestion (have you tried direct ingestion?), my first swap would be the card reader.  My second swap would be the cable from reader to computer.  If neither of those are problematic then I’d be checking the rest of the links in the chain input port (try connecting it to another), internal vs external drive, memory, video ram, reinstalling the OS (don’t know if you can non-destructively install Windows like you can macOS).  I’d also try a different camera with a different memory card.  I’d run an integrity check on the catalog.  I’d try moving the files into the catalog instead of adding them.  Finally, if none of that works, I’d download a trial copy of Photomechanic Plus and try to ingest the same files into their catalog architecture.  They use a similar, but not identical,file structure as LR’s catalog.  If it can successfully import your files, then there isbprobably an edge case condition you are hitting with Lightroom.  When LR fails, do you get an error message?  Are the permissions set correctly in the catalog directory?  Specifically, do you have permission to read and write and modify the directory?

18 Messages

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244 Points

@Marc Feldesman 

Cameras (5 different Nikon cameras all with different memory cards) have no issues taking pics, the card reader has no issues, I am able to copy the images (Raw files, no jpgs) from the cards to the computer. The issue originated with directly importing the images into LR from the cards via the card reader. All cables are intact & properly connected to the computer. No issues bringing up the images in Adobe Bridge. Hardware diagnostic shows no hardware issues, drivers are up to date, i.e., video, audio, etc. Windows is up to date. Windows 10 shows no software conflicts. I have posted the Windows event log, says LR stopped communicating with Windows/Problem Event Name: AppHangB1.

Yes, have permissions to read/write, etc on all files, folders, hard drives. 

I have used Capture One with 0 issues importing files into their program, I just don't happen to like the program. 

Hang Type: 134217728, researching this it refers to the preferences in LR according to Microsoft. But I have reset LR's preferences numerous times & this doesn't fix the issue. 

Lightroom freezes when I select import regardless of whether or not I select it from the drop-down menu or the import button. I do not get the opportunity to select move or add files. this is the only error msg I get:  Lightroom not responding (top the screen)

See the image below:

1.2K Messages

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13.1K Points

Someone suggested trying the import with just a single image. If this fails, can you post the image somewhere that I can download it? I'll try to recreate the problem on my Windows machine.

  

18 Messages

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244 Points

@bill_3305731

I am not able to get that far most of the time, the moment I click on import it freezes. 

18 Messages

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210 Points

2 m ago

How old are your XQD cards?  And how do the images get from card to computer?  Do you use an XQD card reader or load directly from camera?  If XQD reader, what brand?  Finally, can you think of anything new (hardware or software, especially utilities) installed immediate before this started?  Does your machine take daily snapshots and record the sparse image to a utility folder and, if so, how far back does your archive go.

if you can’t get help from Adobe, you might consider contacting Victoria Bampton, also known as The Lightroom Queen, who has been incredibly helpful to people bumping into troublevwith Lightroom misbehaving.

18 Messages

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244 Points

2 m ago

XQD card age varies, from 2/3 years ago to 4 months ago. I've tried transferring files via the camera & card reader, still have the same issue with LR freezing on import. No new hardware, no new software installed prior to the import issue. I've seen this issue or a similar one in earlier posts but have none of those solutions have worked for me. The only thing I have not tried to resolve the issue is to buy a new computer. I have no intention of doing that just to see if LR works on it.  Nor do I want to have to re-install Windows & all the software again. But thank you for the suggestion of asking the LR Queen, will try that.   

18 Messages

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210 Points

2 m ago

Two questions:  can you pin down the version where this started:  10.2 or 10.3?  And if so, can you roll back to the last version that worked?  And instead of resetting the prefs, have you simply tried to delete the preferences and let LR regenerate a new file.  Resetting the prefs just creates a barebones pref file, but does it on the existing file?  How large is your preview cache?  Have you tried dumping it?

18 Messages

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244 Points

@Marc Feldesman

I can't honestly pinpoint the version of Windows that was installed when I first encountered the issue. Additionally, I have run all the scans & restore health options available for Windows. These scans have not found any corrupt files or issues. 

Cache file is at the default setting recommended by LR.  I have tried using an additional SSD drive & the same SSD drive that Windows & LR are installed on, none of these things have helped.

I did delete the pref file when I first encountered the issue with LR, subsequently found two pref files in that folder. One was labeled 'start' the other not, I deleted both.  Since this did not work when I originally tried it, I have not tried it again, but will do so now. I just finished updating Windows with non-essential updates. Also just updated some Adobe files including the Cloud App. After all the scans & updates, I deleted all catalogs, all pref files, any & all files associated with LR after uninstalling LR yet again, (including registry entries), I then reinstalled LR after making sure there were no leftover files from the last install still on my system. This seems to have worked so far, am importing my second batch of images now after having imported the first & closing down LR & reopening it.

@bill_3305731

Please try some of the suggestions that others have offered to resolve your LR problems. Or try to remove your catalog files, which you may find under Pictures/Lightroom & then the pref files under c:/users/your username/AppData/roaming/adobe/lightroom/preferences. Then uninstall/reinstall LR. See if that helps. Good luck to you.

Want to thank everyone for their suggestions, appreciate the help.  

18 Messages

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244 Points

2 m ago

Well, that didn't last long, Lightroom is back to freezing up. Exactly as before, I click on import & it freezes up.

18 Messages

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210 Points

2 m ago

What didn’t last long?

18 Messages

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244 Points

@Marc Feldesman The fix I thought I had. haven't used LR all week, yesterday I opened it back up, mind you, there have been no updates of any kind, no installs of new software, but LR froze up again when I clicked on the import button.  And I followed through with redoing all the things I've mentioned doing previously & it still froze up on import.

1.2K Messages

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13.1K Points

2 m ago

Since we know that a) Adobe didn't build a special version of Lightroom just for you and b) this is a rare problem, otherwise it would be reported in many other photo forums. You have applied all the standard solutions. So now to the hard question. What is different about your system?

Why did it work for awhile and then fail would be a good starting point? Something must have changed between it works and it fails. Considering everything you've reinstalled, it is not likely to be the software itself but an agent outside the applications / OS.

 

What could have happened in the interim? 

  • malware 
  • bios failing 
  • processor failing, perhaps overheating 
  • RAM failing / overheating 
  • power supply failing though I think that other apps would be affected 

If the Adobe products are much heavier resource users than your other software, sporadic hardware failures could be the issue. I've experienced that with overheating video cards because the fan was failing. There didn't seem to be any relationship with the video card but replacing the fan eliminated the problems. This happened with 3 different cards so by the 3rd time I was wise (the reason I abandoned Geforce cards and switched to Quadro cards). Only a photo editor was failing. An attempt to find another failing app led me to Solitaire. As this was the only other app that would fail, nothing CPU heavy like a mammoth spreadsheet or massive changes to a large word document caused problems. As solitaire was the only other moderately heavy user of the video card... 

 

I've experienced the same with overheating power supplies. In one case one of the fans was running slow and in a friend's machine, the inside of the PS was a solid block of dust. The PS fan problem was with my current machine. 

 

18 Messages

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244 Points

@bill_3305731

No other app has failed. I've opened Photoshop, Affinity Designer & publisher, Davinci, audio editing programs without having any issues, these are all memory-intensive programs.  

Hardware has been checked, ad nauseam, there is nothing wrong. No drive issues, no overheating of the CPU, fans are working properly, memory is fine and the power supply is working fine. Plus, if it were a hardware-related issue, other programs on the system would be affected, not just LR.  I have tried selective startup, safe mode, etc, none of this works. The only anti-virus software I use is Windows Defender.  The system has no malware or viruses, which also would not just affect LR, but would also affect the whole system.

Back to the drawing board. 

(edited)

Adobe Administrator

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10.9K Messages

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143.5K Points

Do you have an Android device connected at the time of failure?

Adobe Photography Products

Quality Engineering - Customer Advocacy

18 Messages

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244 Points

No, do not have a Bluetooth connection on this computer. 

Adobe Administrator

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10.9K Messages

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143.5K Points

Actually I meant by cable and not Bluetooth.

Adobe Photography Products

Quality Engineering - Customer Advocacy

458 Messages

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6.7K Points

Last time I had this same problem with import, I eventually cured it by creating a new catalog and copying the old catalog into it. No import trouble since then. The catalog occasionally accumulates rubbish that can upset things, and the easy way to get rid of the rubbish is to copy the 'bad' catalog to a new one. It seems that in the copying the rubbish gets left behind. I discovered this years ago, and could see the rubbish lines in the bad catalog (using SQlite db browser) and could see that they were not copied into the new catalog.

Bob Frost

(edited)

Adobe Administrator

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10.9K Messages

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143.5K Points

2 m ago

Can you provide a screenshot of your Import dialog when it is in the frozen state?

18 Messages

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244 Points

This is what I get, no sources show up, I click on either import at the bottom or via File/Import & I get this. LR just stops responding. Windows gives me no error msg # to look up either. 

2 Messages

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70 Points

@Penmarr Thats exactly what I was getting until I uninstalled my AV.

Win10 - 32GB - 5900x - 2080ti

2 Messages

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70 Points

1 m ago

Hey Folks,

I had the same issue come up on me yesterday. Spent sometime troubleshooting. An additional symptom I found was I could not access the Lightroom catalog files in "C:\Users\Username\Pictures\Lightroom\Lightroom Catalog-v10 Helper.lrdata\" . It would hang explorer when trying to access that directory, which is why Lightroom would hang on an import attempt.

I had just recently got an Avast update, and tried to disable Avast (did nothing), then I uninstalled Avast. The issue went away after reboot. So in my case the root cause was Avast anti-virus blocking access to the directory and files.

Hope this helps.