The_Keeper_of_the_Garden's profile

28 Messages

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532 Points

Sat, Nov 28, 2020 6:33 PM

Closed

Acknowledged

Lightroom Classic: Full Screen, Print and book modules show wrong colors

LR Classic 10.0 on macOS Big Sur 11.0.1 shows the original, unedited version of the photo when using the "Zoom to Fill" function in the Print module. In other words: All the edits done on the photo do not show when "Zoom to Fill" is checked. This seems to happen regardless of the Paper size setting or any other setting in the Print module.

Champion

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1K Messages

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15.9K Points

1 y ago

It works fine on Lr10 and macOS 10.15.7 so it might be a Big Sur problem.

28 Messages

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532 Points

@robert_somrak

I'm very sorry but that is not how software and operating systems work together. The problem occurs inside LR Classic 10.0 in combination with Big Sur 11.0.1, not anywhere else, not in other photography applications that I use, not in any other user environment inside Big Sur.

Applications have to adapt to the OS, not vice versa. The fact that something has changed inside the OS between Catalina and Big Sur concerning the preview of photos inside LR Classic's Print module, has to be addressed by software engineers of LR Classic, not by Apple's. I count on Adobe to fix this bug. Because I pay for software that works.

28 Messages

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514 Points

I can reproduce something similar using Lightroom 10 and Big Sur. Clicking the "Zoom to Fill" check box in the Print module zooms the image as intended but at the same time the preview is slightly desaturated. On darker images the loss of saturation is barely noticeable but on others it is quite visible.

However, printing the non-zoomed and zoomed versions (to JPEG files) results in identical images (other than the zoom) with no loss of saturation in the zoomed image.

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

Do you still have this issue after updating to 10.1?

28 Messages

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532 Points

@Rikk

Yes, I'm afraid so. I have just tested it out, and the problem is still present in LrC 10.1... 

28 Messages

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514 Points

I am still seeing this issue 10.1.

Just to expand on my post above, the loss of saturation in the zoomed version occurs regardless of whether the image has edits. I can reproduce the effect with an unedited file.

Further I have now realised that I am seeing the same behaviour in the Library module. When zooming in from Loupe view to a higher percentage the image loses saturation.

28 Messages

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532 Points

I can confirm what Paul Manuel says: the same problem occurs in the Library module when zooming in to e.g. 100% or more.

However, I notice that the photos not only show up less saturated in colours, but do miss certain basic edits, such as White Balance and Contrast.

For what it's worth, I'm seeing this problem on RAW photos of three different Sony cameras: Sony A900, Sony A700, and Sony DSC-RX10.

6 Messages

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110 Points

@Rikk Hello Rikk,

I responded to this thread as well, I am still seeing the same issue as others have described. Is there any update to this?

Kind regards,

Dimitri

 

EOS R5, RF 24-105 f/4, RF 70-200 f/4

iMac with Big Sur 11.2.3 and LR Classic 10.2

16 Messages

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140 Points

1 y ago

Using Lightroom Classic on Big Sur. Going from Develop to Print, image gets gray and loses some tone, exposure and brightness.

Note: This comment was created from a merged conversation originally titled Lightroom Classic: Print Module File Loses Tone

1.2K Messages

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13.1K Points

I wish someone would write a book (PDF preferably) about printing from Lightroom. There are so many gotchas related to printer profiles, printers, printer drivers, the OS and OS updates, paper... I finally gave up and print from the Windows Photos app instead. Experiment has shown that if I boost saturation by about 10 then export at full quality, I get a print that is reasonably close to the screen. At least this week. 

 

But this is working for one specific printer and paper and likely would need adjustment for any other printer, paper, update to the Photos app, etc. 

 

The best results, IMHO, is to email the image to an online print shop.

347 Messages

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4.9K Points

The printing experts will tell you that the only way to get accurate prints is to calibrate your monitor with a hardware calibrating device, which I have not done. But I won't argue with that suggestion. The monitor DOES need to be calibrated. I have chosen an alternate method that is not as accurate but has produced satisfactory results for me. I found calibration images on the Internet that I downloaded and printed on my printer without making any adjustments to them whatsoever. Then I use the controls on my monitor and software to adjust the images on screen until they match as closely as possible what the print looks like. Yes, I realize this isn't very scientific, and isn't recommended by anyone who is truly serious about printing. But it has worked consistently for me for several years now.

What I have discovered in my own "problems" is that most often the monitor is set with the brightness too high. Use whatever method you choose, but you must get your monitor to match what the printer is printing. This is probably much more difficult with the Apple retina displays, I'm guessing. If you want to take the time and spend the money for the hardware calibration device and software I understand it's the best way to go.

1.2K Messages

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13.1K Points

For the best results, it is also necessary to calibrate round trip with a scanner; a monumental effort. Plus a complete calibration solution costs upwards of $500. I'll give your technique a tryout, I like the price. Thanks. 

16 Messages

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140 Points

@james_hess_4809339 I appreciate your effort and the time spent on a response. Maybe I didn't articulate the problem. I have an epson printer and a calibrated monitor. I print a lot. Costs a lot. I never, never, never had a problem until I installed Big Sur. Image comes up on monitor in develop. When I go to print module something happens to it. Nothing wrong with monitor.

16 Messages

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140 Points

@bill_3305731  

I guess I didn't introduce myself or post the problem correctly. I print a lot and don't have a problem with lr print module or my monitor or set up or skills. I don't earn money as a photog, but for all intents and purposes I am a professional photographer with superior technical and aesthetic skills. I never, never, never had this problem until I installed Big Sur. Now there may be some compatibility issue others have not incurred. I took an image, made minor adjustments in LR Classic and sent it to the print module as I have done thousands of times. The skin tone went grayish and the colors got flat.

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

I am having difficulties reproducing this. If you can reproduce, can you please type out step by step instructions and include your OS version?

28 Messages

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532 Points

  1. Edit a RAW file (in the Edit module) and for the sake of making the problem very visible, add lots of saturation and contrast.
  2. Zoom in and out, still inside the Edit module - no difference visible between e.g. Fit and 100% or 200% etc. No problem here.
  3. Switch to the Library module. In Fit view the edited RAW file looks the same as in the Edit module.
  4. Still in the Library module, zoom in to 100% or more, whatever is needed to make things look big.
  5. Any enlargement (zoom in) shows the photo with huge loss of saturation (and contrast).

The strange thing is that it doesn't even look like the photo without any edits (in its imported state, before any editing). I was previously wrong in stating that it looked as though all edits had disappeared. From what I see now, mainly Saturation, but as far as I can see also White Balance (because the difference in hue in the blue sky in my photos make that clear), and Contrast seem to be affected by the problem.

Strange also: Black and White RAW files look OK when zoomed in...

I have tried this with new and old photos, and the problem is there with all of them, in the Library module when zooming in, and in the Print module when the option "Zoom to Fill" is ON. I can even add a fourth camera model to my previous list above: Sony A100. But it's not related to Sony RAW (.ARW) files, as in another thread a German colleague is using Canon RAW and has the same issue in exactly the same way.

This has started to happen since the upgrade to Big Sur, but I have other editing software and only in LrC the issue is present.

FYI, I'm using an iMac 27inch, 2019, 5K with 32GB of RAM, on macOS Big Sur 11.0.1 and LrC 10.1.

(edited)

Adobe Administrator

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10.9K Messages

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143.5K Points

I am unable to reproduce. I do  not run Big Sur yet so that may be the difference. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

28 Messages

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532 Points

Yes, definitely. LrC 10.0 did not have this issue on macOS Catalina on my system. It's due to a combination of LrC and Big Sur, but only seems to affect LrC, no other editing software.

Adobe Administrator

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1.2K Messages

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20.3K Points

1 y ago

I was able to reproduce this on LrC v10.0 and v10.1. The issue only happens on Big Sur and not on Catalina. It happens with or without edits. The incorrect preview that results is similar to the look of the embedded preview. 

I have logged a bug and will update this thread when we learn more.

Thanks for bringing this to our attention.

Champion

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1K Messages

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15.9K Points

1 y ago

@Rick 

There is another thread just started that may be related as it involves auto color changes in Big Sur.  Just a FYI

https://feedback.photoshop.com/conversations/lightroom-classic/lrc-101-thumbnails-erratic-behavior-with-big-sur/5fd3a0afb5962575127fe16d

(edited)

7 Messages

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130 Points

1 y ago

Having this same issue with LrC 10.1 and Big Sur 11.1. 

4 Messages

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90 Points

1 y ago

This issue also occurs in the Print Module. When selecting 'Zoom to fill', the colors fade in the image. This also affects the actual print.  

28 Messages

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532 Points

@Lamo

Can you please confirm that the actual print also suffers from very faded colours when the "Zoom to Fill" option is used, but is OK when that option is not used?  

4 Messages

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90 Points

Yes that is correct.

28 Messages

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532 Points

Thank you for the very quick reply and confirmation. That makes the bug even worse than it already is - since two months! It means we are not able to print borderless - most probably on any printer using any paper in any size!

I find this utterly unacceptable, especially because earlier today an update was released and the problem has not been solved.

Employee

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141 Messages

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2.3K Points

@The_Keeper_of_the_Garden 

Yes, we are aware of this issue and working on the fix. We will update you once it is fixed.

Thanks,

Arjun

4 Messages

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90 Points

Thank you for letting us know, that the issue actually is under investigation. 

28 Messages

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532 Points

1 y ago

The bugs in Library and Print modules STILL live on in LrC 10.1.1...

16 Messages

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184 Points

On my iMac Mid-2015 27” 5K with Big Sur its still a problem.

Denis de Gannes: Computer Equip: iMac mid-2015 27" 5K, 24GB Ram, HD 3TB, macOS 11.1 , Apps: PS 2021, LrC 10.1.1 (>10.0), Lr 4.1,

Camera: Olympus OM-D E-M1, 

1 Message

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68 Points

1 y ago

This issue is happening for me on the latest version of LR and MAC OS:

Lightroom Classic version: 10.1.1 [ 202101041610-8c69aa4e ]
License: Creative Cloud
Language setting: en-AU
Operating system: Mac OS 11.1

As it affects the printed image it needs to be resolved urgently.

(edited)

3 Messages

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74 Points

1 y ago

When i click on the "zoom to fill" option in LRC my image appears desaturated. I've tried this on several images and the problem still persists. My OS is Big Sur and I'm running LRC ver. 10.1.

(edited)

16 Messages

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184 Points

1 y ago

I am still experiencing this on my system macOS 11.1 on my iMac mid-2015 27” 5K. With and without the GPU acceleration activated. It is also evident in the Library module loupe mode when expanding beyond the fit option.

16 Messages

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184 Points

@DdeGannes 

I have reverted to LrC 10.0 until these issues have been resolved.

Denis de Gannes: Computer Equip: iMac mid-2015 27" 5K, 24GB Ram, HD 3TB, macOS 11.1 , Apps: PS 2021, LrC 10.1.1 (>10.0), Lr 4.1,

Camera: Olympus OM-D E-M1, 

1 Message

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60 Points

10 m ago

Any fix for this problem yet?

28 Messages

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532 Points

@CLAUDE MONDESTIN

No, unfortunately. This flaw makes it impossible to print borderless, as not only do the photos show up as desaturated in the Library and Print modules when zooming in on them, but they also come out of the printer like that! 

7 Messages

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130 Points

10 m ago

Still no fix? Unbelievable. 

2 Messages

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70 Points

I tested today with BigSur 11.2.3 and LrC 10.2:

Still the same Problem.

I am somewhat disappointed, since this issue is known now more than 4 months...

2 Messages

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70 Points

8 m ago

When switching from the Develop Module to Print, I've noticed that the colors look wrong. Sometimes when the layout has multiple images of the same file (1-5x7 and 4 wallets), some have right color and others don't. It almost looks like when viewing a high color gamut jpg in a sRGB environment like a web browser. I am using a M1 Mac Mini and on 10.2. 

Note: This comment was created from a merged conversation originally titled Print module previews look like color profile mismatch