PH

2 Messages

 • 

130 Points

Sun, Jul 4, 2021 12:51 PM

Closed

Lightroom Classic: Import preview unavailable for this file

Mac OS 11.4 Big Sur, Nikon Z6, XQD USB-C card reader.  Lightroom import from XQD card is unable to show image preview of *.JPG or *.NEF photos.  If I copy the images to a folder first, then a preview is available.

Accepted Solution

Official Solution

38 Messages

 • 

558 Points

5 m ago

The XQD card is seen as a removable drive. LrC may not have access to it. This advice seems to usually work for the issue: Go to System Preferences > Security & Privacy > Privacy tab. Unlock the lock at the bottom. Select Files and Folders down on the left-hand side and make sure Lightroom Classic is listed. Check all of the boxes on the right side to give Lightroom Classic full access. If Lightroom Classic is not even listed on the left side, click the + sign, navigate to Lightroom Classic in the Applications folder, select it, and then check the boxes.

159 Messages

 • 

2.9K Points

@linda_alschuler I believe the OP can import the files just fine.  Lightroom reads the name (see the included screen shot) and IIRC can import.  It is just that the embedded thumbnails are not visible to the Import dialog.  
At Lightroom Queen forums, we have exhausted all of the  usual solutions including deleting Preferences.   I think an Adobe representative needs to look into the issue.

159 Messages

 • 

2.9K Points

5 m ago

I have tried using the same MacOS 11.4 on my iMac and the same brand XQD readers (both USB3 and USB-C) with files from my Z7 and with a file sent from the OPs problem files.  I have been unable to reproduce the problem.  

Champion

 • 

6K Messages

 • 

103.7K Points

5 m ago

Here is the previous (extension) discussion with Pat about this issue:

https://www.lightroomqueen.com/community/threads/thumbnail-preview-unavailable.43086/ 

Champion

 • 

6K Messages

 • 

103.7K Points

5 m ago

Pat, given the mysterious nature of this problem, I think we should confirm that the following don't solve the issue:

1. Linda's suggestion above to ensure that LR has been granted full Mac OS access to the card reader. I recall seeing previous issues where LR behaved inconsistently prior to granting it full access.

2. Ensure you are importing from the FIles section of the Import window rather than the Devices section:



3. Do Preferences > Performance > Camera Raw Cache Settings > Purge Cache.

4. Verify there is no old Sony card-reader driver installed by going to Terminal and  copy/pasting this command:


kextstat | grep -i xqd

(edited)

2 Messages

 • 

130 Points

5 m ago

Thanks to Linda Alschuler and following her thought that LI didn't have access to removable volumes, all is good.  I appreciate your attempt to help.  Thank you.

Champion

 • 

6K Messages

 • 

103.7K Points

5 m ago

Excellent that you got it resolved, and thanks for posting the update here in the official feedback forum. That's going to help others.

It's very confusing that, as Cletus observed, LR has enough access to the card to import photos from it (which requires reading the files on the card) but not enough to generate thumbnails (which requires reading the files on the card). This indicates something strange in the way LR is interacting with Mac OS sandboxing permissions that doesn't match our (perhaps ignorant) technical understanding.

It's something that  ideally Adobe should investigate and either resolve with Apple or put more helpful warnings into LR when the situation occurs.

(edited)