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12 Messages

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120 Points

Tue, Apr 20, 2021 3:08 PM

Lightroom Classic: says photos are missing, but they are actually there

I have a folder structure consisting of about 20k photos. Every time I go to synchronize root folder it says about 6k photos are missing. But they aren't.

This problem happens only when importing files from another catalog. As I migrated to macOS, photos from older Windows 10 were backed up to external HDD alongside its catalog. Then when loading them in Lightroom on Macbook, program says they are missing.

When loading photos in Lightroom on Mac, I pointed their new location on HDD and everything seems ok. Not a single image has a regular exclamation point, no folders are greyed out with a question mark. Photos are not smart previews. I have no problem going into develop module and even exporting so called missing images.

Exiting and opening Lightroom doesn't help as well. I even went so far to create a brand new catalog, where I imported images from the previous one. The problem still persists!

Using latest version of Lightroom Classic 10.2 on Big Sur 11.2.3

This conversation has been merged. Please refer the main conversation:

Lightroom Classic: loses connection with files after folder is renamed

Responses

Adobe Administrator

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10.9K Messages

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143.5K Points

5 m ago

Can you provide screenshots of the Finder window showing the full path to one of these 'missing images'

Also provide a screenshot of the Lightroom folders panel for the same image. 

I wonder if you have a capitalization problem between the catalog and the OS?

12 Messages

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120 Points

https://imgur.com/a/wIfzt6X

Here are screenshots of my problem, in the first image you can see from Library view that there about 6k photos missing from folder Klijenti. One of those photos is one that is shown.

In the second image, you can see a successful export even though it is said to be missing. Alongside is file info.

When I right click on the image -> Show in Finder, correct location on disk opens in Finder and image is selected. Folder in folders panel also correctly opens, with nothing being greyed out. 

I also tried right click on the folder -> Update Folder Location. Lightroom opens the already correct location in Finder, and when I click on Choose nothing happens.

Adobe Administrator

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10.9K Messages

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143.5K Points

5 m ago

Thank you for posting those but unfortunately they don't provide the information I need. 

I really need to see the screenshots of Finder showing the full path rather than Get Info showing me the same. 

In Lightroom I need to see the Folders Panel with the folder where the reported missing image resides - not the Missing Photos system collection. 

Neither of the screenshots help diagnose the issue. Is it possible for you to post those I've requested?

(edited)

12 Messages

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120 Points

I am sorry, I misunderstood you.

https://imgur.com/a/SwHcCyS

Does this provide all the info you need?

Adobe Administrator

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10.9K Messages

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143.5K Points

Thank you. Yes that is a better view of what is going on. 

As a test, can you create a new Mac OS user and test the same catalog from the new user account to see if it behaves the same?

Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

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120 Points

That took some time - creating a user account, giving access etc.

The problem still persists, everything is as before. I even tried copying the original catalog and opening the copy, but the files are still missing.

111 Messages

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1.8K Points

What happens if you use the Find All Missing Photos in the Library menu?

Then you will get a new filter line in the catalog panel, showing all offline photos.

12 Messages

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120 Points

https://imgur.com/a/dFFXuJt

Still nothing.

The first photo was when I went Library -> Find All Missing Photos, pop up with No missing photos appears. 

Second photo is when I right clicked on folder Klijenti -> Synchronise Folder -> Show Missing Photos, about 6k photos show up in catalog filter Photos Missing From Folder "Klijenti"