sam_lau_7700710's profile

1 Message

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70 Points

Thu, Jan 28, 2016 12:24 PM

Closed

Lightroom Classic: SlideShow music stop intermittently

I am using Lightroom CC on a Mac Mini with 4GB ram, and 2.26GHz Intel Core 2 Duo processors under OS X v. 10.11.3. When i run a slideshow containing 206 images with 6 mp3 music totalling 29 minis, the slideshow will run normally but the music will stop playing every now and then. The point where the music stops is not consistent. Even when the music stop playing, the slideshow will still continue as per normal. Some time the slideshow runs with music end to end without any issue. But most of the time, the music will stop in middle of the slide show.This is very irritating when u are entertaining some guests. When the music stops, the only way around it is to stop the slideshow, and click the play button again. So irritating ! Please help to fix this asap. It seems that this problem only occurs for slideshow with more than 100 images.

1 Message

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60 Points

7 m ago

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(edited)

Employee

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73 Messages

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1.3K Points

7 m ago

Hi,

Sorry for the inconvenience caused. Thanks for reporting the issue.

Will look into it.

Employee

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73 Messages

 • 

1.3K Points

7 m ago

Hi, 

We tried reproducing this at our end but couldn't see it happening.

1. Can you confirm if it happens with a certain set of music files or with just any file ?

2. Can we get those sample files which caused this issue so that we can try at our end as well ?

3. Which version of Lightroom Classic are you using ? 

4. From which version of Classic are you seeing this issue? Did it work fine on previous versions of Lightroom Classic ?

Let us know the above things to investigate further.