DShipp's profile

18 Messages

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486 Points

Thu, Aug 19, 2021 3:18 AM

Lightroom Classic: Tethered capture not working after update Canon 5Ds

Updated LRC and now tethered capture window doesn't even show. Files are not transferring to computer regardless. 

LR Classic 10.4

Canon 5ds

Catalina 10.15.7

I rolled back to version LRC 10.3 because I have to shoot today but here are my specs

Lightroom Classic version: 10.3 [ 202105281559-8dc50eb4 ]
License: Creative Cloud
Language setting: en-AU
Operating system: Mac OS 10
Version: 10.15.7 [19H1323]
Application architecture: x64
Logical processor count: 20
Processor speed: 3.6GHz
SqLite Version: 3.34.0
Built-in memory: 131,072.0 MB

Also - is it possible that the software has updated when I have preferences set to no automatic updates for this very reason?

Official Solution

Adobe Administrator

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563 Messages

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10.2K Points

2 m ago

Could you please check if Nikon tether plugin is disabled?

If yes, do the following:

Go to File > Plug-in Manager.

Select Nikon Tether Plugin and select Enable.
Restart Lightroom Classic.
Try tethering with a Canon camera.

Thanks,

Sunil

(edited)

18 Messages

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486 Points

@sunil_bhaskaran I am not prepared to re install 10.4 because I lost half a day and a lot of preferences by rolling back to old version and that's too risky when I have work on.

I did however look at the settings on 10.3 and the Nikon tether plug-in was enabled.  I think I'm going to sit this one out until we are sure that it was the problem.

Also, Creative Cloud had overwritten all of my auto update preferences (they were all switched off because I know better) - is that due to a Creative Cloud update itself? I think this needs to be addressed because this could have been an absolute disaster for a high pressure shoot day. 

85 Messages

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1.2K Points

7 m ago

Thanks for adding R5 tether support!

In brief testing it works as expected except for one annoying detail.  If if close the tether capture control; or lose control because of the tether cable being disconnected... The only way to get it back is to quit Lightroom and re-launch.  There's no way to get back to that first dialog box where you set tethered parameters without doing so. (Im on MacOS 10.15.7)

Note: This comment was created from a merged conversation originally titled Lightroom Classic: Tethered Canon R5 works in 10.2! (sort of)

85 Messages

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1.2K Points

Just tested further.  What I describe is not unique to the R5.  The cameras I've been tethering in Lightroom for years (Canon 5DSR) do the same thing.  Loss of connection for whatever reason means relaunching Lightroom to start tethering again.  This is new to 10.2

18 Messages

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246 Points

This is my experience as well. I haven't tried the 10.2 update with the R5 yet (will soon) but Canon tethering in Lightroom classic has been very delicate in handling lost connections for some time. 

By comparison, when using EOS utility set up to launch when a camera is connected the experience is much more stable and reliable. However, I prefer the functionality of LR native tethering because of the ability to have new photos simply inherit all settings from the previous photo, including crop (I'm almost always shooting to a specific crop).

I haven't posted about this here yet as I've only recently joined this forum but I'm happy to engage in any productive conversation around tethering - it's essentially how I work all day every day.

I'll follow up after using 10.2 a bit more if I see any improvement.

85 Messages

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1.2K Points

I always use EOS utility with new cameras until native tether support is added.  EOS utility is very reliable and will allow me to correctly name files with date/time where Lightroom doesn't.  Looooong time issue with Canon file renaming by LR during tethered import.  It ignores the time zone correction.  There are some ancient threads here somewhere about that.  Anyway for me the speed of the image display is significantly faster with Lightroom native tether.  That's more important to me than initial file naming.  

I'm typically shooting tethered when doing static studio setups where I want to precisely check lighting setup, product placement etc.  The vast majority of my work is done this way. 

18 Messages

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246 Points

I can confirm that Lightroom Classic 10.2 fails to start a new tether session after one has been stopped - requiring a quit and relaunch. I'm running macOS 10.15.7 on a MBP 16 inch and am currently using a 5DmkIII.

To reproduce:

1. Start a tether session in. LRC10.2

2. Close the tether session.

3. Attempt to start another tether session - the Tethered Capture Settings window does not open.

Otherwise, the tethering does feel more stable than in recent versions. It tends to recover from a USB disconnect or camera power down better than before - that is, when the "Detecting Camera" window comes up - but if the session is fully stopped, I do have to relaunch LRC to get up and running again.

Employee

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33 Messages

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694 Points

@Andy Franck , We are looking into this , the workaround here is to click the settings button at right end of tether bar. This would open the settings window. Thanks

2 Messages

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70 Points

2 m ago

Windows 10 

Lightroom Classic 10.4

Canon 5D Mark III firmware 1.3.6

This was working fine for me two days ago before the update.

 

Since updating, tethered capture has stopped working.

I click Start Tethered Capture, fill in the Tethered Capture Settings window and click OK, then I get an error:

"Unexpected error performing command: ?0: attempt to index a nil value"

lSgmQcwKDt.pngexpand image

It creates and selects the folder but doesn't open the tethered capture window, even though it seems to think that it has, i.e., the menu is updated to a grayed-out "Hide Tethered Capture Window" but the window is not visible. The menu also is updated to say "Stop Tethered Capture."

 

Cooperphile_0-1629389504563.pngexpand image

If I click Stop Tethered Capture, then click Start Tethered Capture, it immediately presents the error dialog without opening the Tethered Capture Settings window.

Lightroom Classic version: 10.4 [ 202108071231-af9219b9 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 4.2GHz
SqLite Version: 3.34.0
Built-in memory: 32698.3 MB
Real memory available to Lightroom: 32698.3 MB
Real memory used by Lightroom: 852.6 MB (2.6%)
Virtual memory used by Lightroom: 806.5 MB
GDI objects count: 657
USER objects count: 2654
Process handles count: 1881
Memory cache size: 0.0MB
Internal Camera Raw version: 13.4 [ 872 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16349MB (0%)
Camera Raw real memory: 0MB / 32698MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA Quadro P4000 (26.21.14.4292)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: d:\Users\Mark\Pictures\Lightroom\Lightroom Catalog-v10.lrcat
Settings Folder: C:\Users\Mark\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Aurora HDR 2018
3) Export to Photomatix Pro
4) Facebook
5) Flickr
6) HDR Efex Pro 2
7) Negative Lab Pro

Adobe Administrator

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563 Messages

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10.2K Points

2 m ago

Is the Nikon plug-in disabled?

Thanks,

Sunil

2 Messages

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70 Points

2 m ago

I'm also having the same issue but using a Canon Dslr, LR Classic 10.4 on Mac OS 11.5.

Tether window doesn't display.

Adobe Administrator

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563 Messages

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10.2K Points

2 m ago

Please enable the Nikon Tether plugin as explained above and then try.

Thanks,

Sunil

2 Messages

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70 Points

@sunil_bhaskaran enabling Nikon plugin has fixed it!

Thanks

2 Messages

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70 Points

2 m ago

Enabling the Nikon Tether Plugin did fix it.

Maybe they should remove the word Nikon . . .

7 Messages

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128 Points

2 m ago

I have a Canon EOS 5DSR and 5D4 and since the most recent update to Lightroom Classic tethering is no longer working with either camera. I use a MacBookPro M1 with the latest version of Big Sur. 

Lightroom will allow me to import from the camera’s memory cards but when I start a tether session the camera controls don’t appear and images don’t load if I fire the shutter manually from the camera. 

I have uninstalled EOS Utility.

Note: This comment was created from a merged conversation originally titled Lightroom update breaks tethering (Canon)

85 Messages

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1.2K Points

I have a similar setup... and it works for me.  The difference is likely the Big Sur version.  I'm still on 11.5... not the latest 11.5.x.  I shoot with an EOSR but I just tested with a 5DSr as well.  It works fine.  I do have EOS Utility installed but its not open.  My computer is an M1 MacBook Air

Adobe Administrator

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563 Messages

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10.2K Points

Please enable Nikon tether plug-in if it's enabled.

Go to File > Plug-in Manager.

Select Nikon Tether Plugin and select Enable.
Restart Lightroom Classic.
Try tethering with a Canon camera.

Thanks,

Sunil

7 Messages

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128 Points

Thank you, this has worked!

3 Messages

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82 Points

2 m ago

I've been having this same issue with my Canon 5D Mark IV as well... tether sporadically drops about every 4 seconds. Brand new tether cable and I've restarted the app so many times, and am on the most up to date software. Nikon Tether is Enabled.

Not sure what to do.