anthony_blackett's profile

380 Messages

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6.7K Points

Thu, Dec 10, 2020 9:01 AM

Lightroom Classic: v10.1 slower startup and Not Responding a short time after initialisation is complete

Has anyone noticed this new problem with LrC 10.1 on Windows 10 Pro v20H2?

When I start LrC 10.1 it seems to be taking longer to complete its initialisation than LrC 10.0 did. My machine is taking around 40 seconds to be ready.

When LrC is finally ready, after about 10 seconds or so of moving the mouse around, scrolling panels or clicking here and there, LrC becomes unresponsive with the window title bar showing Adobe Photoshop Lightroom Classic - Library (Not Responding) and stays that way for another 50 seconds. Here is a screen shot resulting from clicking Close when LrC stops responding.


If I choose Wait..., LrC eventually comes back to life. After that, LrC works normally until the next time I launch it.

Just in case someone suggests it, I did try resetting my preferences, but it made no difference.

LrC 10.0 didn't do this, so it's a new problem introduced in LrC 10.1.

203 Messages

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1.9K Points

10 m ago

I have noticed the same problem. The first launch of the day seem to be longer than before. W10 5930K 32GB RAM GTX960 1GB catalog with 50000 pictures inside

1.2K Messages

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13.1K Points

10 m ago

Also on Windows

 

Over the past several releases / versions, Lightroom has steadily been taking longer to start. IMHO a small price to pay for all of the significant performance improvements.

  

8 Messages

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140 Points

10 m ago

I also have these issues since updating to 10.1: slower startup and the Not Responding after clicking of almost anything. It takes about 30 seconds to resolve itself and then works normally. 

2 Messages

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70 Points

I have the same problems on my MAC. It's very frustrating waiting for every small edit to resolve itself. It was suggested the problem is with the Display Profile. I still have problems when switching back to Adobe RGB or IEC sRGB from a customised colour display profile.

8 Messages

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140 Points

John: I posted a solution for this below (it works as a solution in Windows, not sure about a Mac). Revert back to version 10.0. I found that version 10.1.1 still has the same issue on my computer. Again, direction are below in this thread.

2 Messages

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70 Points

Thanks John. A friend of mine suggested going back to v9.6, but the 4 months  gap since I used v9.4 made this quite a pain even though I do have the xmp files.

This v 10.0 seems to have worked so far and it uses the same catalogue, a major bonus.

How can Adobe post updates which don't deal with the problem is beyond me?

8 Messages

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140 Points

Agreed... especially since their senior tech spent lots of time with me researching the issue AND he downloaded logs for their review. I had hoped that version 10.1.1 would solve the issue. On downgrading to lower than version 10.0, you would have to revert back to an older catalog (assuming that you had a copy of it) and it wouldn't have any of your newer edits. Additionally, you'd lose access to the new features introduced in version 10.

1 Message

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62 Points

10 m ago

I have exactly the same issue running LrC 10.1 on Windows 10 Family v20H2 !!!

But, I have found a temporary workaround: before to quit LrC swith to "Develop" mode, then when you open it again, LrC start normaly.

Doing so, you can switch into "Library" mode as soon as LrC finish to load.

So the issue seems limited to LrC starting in Library mode.

I hope Adobe we will fix this soon .... 

8 Messages

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140 Points

Unfortunately that does not solve it for me. I'm noticing that it is opening with the zoom tool active - not sure if it was always like that.

1.2K Messages

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13.1K Points

@Ivano Coltellacci 

 

Installed Windows V20H2 update last night, which is the biggest nothing update ever. Perhaps there are some hidden bug fixes but absolutely nothing is different that I can find. And I mean nothing, even the minor updates to the Control Panel aren't there. The update is installed according to the Control Panel, not sure that I believe it. 

 

With that in mind, opening my Lightroom catalog with 34,634 images took 14 seconds which seems to be a little faster than before the update, heavy emphasis on seems.

 

Opened in the Library panel. Just sitting idle:

  • CPU at 0.1 to 0.3%
  • Ram at 1.3GB and very slowly increasing, before Posting this note, up to 1.6GB 
  • doing something on disk that I can't identify at 300-800KB/sec 
  • Library scrolling fast but jerky, been that way for 10 years

FYI:

  • no plugins
  • calibrated 10 bit/channel monitors
  • running monitor in RGB 
  • Windows Defender, the only malware tool 

1 Message

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60 Points

10 m ago

I'm having the exact same issue. Open Lightroom Classic 10.1 on Windows and it loads ok, if I try to do anything on the Library module, like double-click on a photo to go from grid view to loupe view, it hangs for 20-30 seconds "Not Responding". It works fine after that.

Same thing if I start LRC when a picture is in loupe mode but I want to go back to grid view after a fresh launch

It seems like this issue happens every time I launch LRC 10.1. I tried the suggestion of opening in the Develop mode but it doesn't make a difference to me.

(edited)

380 Messages

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6.7K Points

10 m ago

I'm glad to see some others reporting this issue, but I'm not happy that it is doing it after a minor update. It is very annoying having to wait so long for LrC 10.1 to load.

I made two video screen grabs to study the problem that I see. The first is starting up LrC 10.1. I had Windows Task Manager set to be on top and a clock so that the time can be seen. Task Manager seems to have problems updating itself, so I needed to switch between tabs to get it to refresh sometimes. The second video is starting up LrC 10.0, which showed the difference between it and LrC 10.1. I can post if required.

Here's what I observed.

LrC 10.1 startup sequence of events:

08:54:00 Clicked the LrC Icon on the task bar to launch.

08:54:06 LrC window appears on the screen and in the Task Manager.

08:54:11 LrC splash screen closes and LrC enters Not Responding.

08:54:16 LrC completes rendering most of its window components and starts responding.

08:54:23 LrC enters Not Responding.

08:54:27 LrC window greys out after clicking a photo in the grid - Not Responding.

08:54:41 LrC completes its window rendering and is useable.

08:55:06 LrC enters Not Responding with two Adobe Dynamic Link Manager 14 processes starting.

08:55:07 LrC Not Responding and starts a third Adobe Dynamic Link Manager 14 process.

08:55:09 LrC window greys out after clicking a photo in the grid - Not Responding.

08:55:15 LrC still Not Responding and starts a fourth Adobe Dynamic Link Manager 14 process.

08:55:25 LrC still Not Responding and removes one Adobe Dynamic Link Manager 14 process.

08:55:37 LrC still Not Responding and removes another Adobe Dynamic Link Manager 14 process.

08:55:41 LrC starts dynamiclinkmediaserver.exe process and begins responding.

08:55:50 LrC removes another Adobe Dynamic Link Manager 14 process, leaving one remaining.

It has taken LrC 10.1 a minute and 50 seconds to initialise itself!


For comparison.

LrC 10.0 startup sequence of events:

10:00:00 Clicked the LrC Icon on the task bar to launch.

10:00:20 LrC window appears on the screen and in the Task Manager.

10:00:26 LrC Not Responding.

10:00:34 LrC closes the splash screen, but still Not Responding.

10:00:39 LrC renders some of its window components and starts responding.

10:00:47 LrC Not Responding after clicking a photo in the grid.

10:01:07 LrC completes rendering and starts responding.

10:01:35 LrC running with one Adobe Dynamic Link Manager 14 process and the dynamiclinkmediaserver.exe process running. (This seems to have happened earlier, but Task Manager didn't show it).

LrC 10.0 takes a minute and 7 seconds to initialise, which is still a long time in my opinion.

1.2K Messages

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13.1K Points

Anthony, 

 

How about some hardware info:

  • processor
  • RAM 
  • video card 
  • monitor resolution 
  • and malware solution (Defender...) 

Need to see what's different between our machines as I'm not having the same problem. 

380 Messages

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6.7K Points

I'm no newcomer to LrC, having used it since ver 1.0 in May 2007. I do have an aging laptop, however, but that is no excuse for Adobe to produce such a profound degradation in LrC's startup performance from one update to the next minor one.

I have Windows Defender and Malwarebytes. I closed Malwarebytes and it made not a scrap of difference. Launching with a new empty catalogue shaved a whole 2 seconds off the startup time. Resetting my Preferences made no difference at all. My catalogue is not huge (10,000 photos) and is stored with my raw images on an internal SSD.

Once LrC 10.1 is running, I have virtually no serious problems with its performance. Its biggest problem is the amount of RAM it consumes. After working on a few images for a while, RAM usage can easily rocket up to 8GB+, which I find utterly ridiculous. It can always be better, but it shouldn't be going backwards.

I don't have a 'super computer' at hand, so if there are any other good ideas out there, I'd like to know what they are. I'd like to upgrade my system, but income is in very short supply.

I would really like to see some coding performance improvement from the LrC development team and put an end this cycle of one step forwards and two steps backwards between updates. The number of bugs being added to LrC with each update is becoming incomprehensible. The lack of will to fix them is even more baffling. If the team is too small and unable to cope, then Adobe should spend some of its billions on building up the team to get on top of the problems that exist now.

We the users report all these issues and pay for the privilege. I use a lot of sofware, but LrC is the worst performer of them all. I shouldn't need a super computer to process a 30MB raw image.

Lightroom Classic version: 10.1 [ 202012012023-e92d50bb ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.1 GHz
SqLite Version: 3.30.1
Built-in memory: 16365.8 MB
Real memory available to Lightroom: 16365.8 MB
Real memory used by Lightroom: 1191.7 MB (7.2%)
Virtual memory used by Lightroom: 1415.6 MB
GDI objects count: 639
USER objects count: 1948
Process handles count: 1733
Memory cache size: 185.5MB
Internal Camera Raw version: 13.1 [ 658 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 469MB / 8182MB (5%)
Camera Raw real memory: 473MB / 16365MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 
DirectX: NVIDIA GeForce GT 525M (23.21.13.9135)

1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
 Device : dec
 Subsystem : fc501179
 Revision : a1
 Video Memory : 1989
Adapter #2: Vendor : 1414
 Device : 8c
 Subsystem : 0
 Revision : 0
 Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: S27D590 (NVIDIA High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x64
Direct2DEnabled: false

2 Messages

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72 Points

I am having exactly these issues with 10.1 and Windows 20H2.  The Adobe LrC user group cannot help.  I have reinstalled LrC 10.1, cleaned the registry, followed all the recommendations, but to no avail.  This was not a problem with V10.0

I'm running an i7-7700K with 32 GB ram and a 6GB GPU and SSD drives for boot and Lightroom catalogue with 23k shots.

(edited)

8 Messages

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140 Points

10 m ago

I spent about 90 minutes on the phone with an Adobe Sr Tech (because I had an open case with an issue of Creative Cloud hanging when updating). He worked on the Creative Cloud issue and then this Lightroom issue (also had an issue of Photoshop only opening once, then requiring a reboot to open a second time - all after doing the LR 10.1 update). What we ended up doing was rolling back to LR 10.0 and it solved the issues with LR and PS. Until I see a LR 10.2, I'm sticking with 10.0. BTW, to roll back to 10.0, you can click on the three dots to the far right of the LR App in the Creative Cloud panel, then click on the "Other Versions" and choose 10.0. He also disabled auto update for LR and PS.

8 Messages

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140 Points

Finally... Version 10.2 appears to have corrected this issue. 

2 Messages

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72 Points

10 m ago

Good call john_cagnina.   I'm now back to v10.00 and peace has broken out.

Would the Adobe guy not speculate what may be causing it?

8 Messages

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140 Points

While he did not speculate on what is causing the issue, he did seem to be aware of it. I was really surprised when it also solved the PS issue (but we didn't roll PS back to the previous version). He spent most of the time trying to correct the Creative Cloud issue where it would hang at either 68% or 92% when trying to update. He eventually got it to install correctly, but I'm also not updating it at this time. I have it disabled in the Windows auto start menu and only open it if needed. Never had any of these issues until the major update to LR & PS. He did mention that there can be conflicts if you have both the "perpetual license" version of Adobe Creative Suite (I have ver 6) and the "monthly license" version of the Creative Suite (I subscribe to LR & PS) on the same computer. I keep the ver 6 installed as it gives me access to Dreamweaver, Illustrator, etc. When I build my next computer (soon), I will only have the ver 6 programs on the current machine, not the new one. I'm surprised that there hasn't been a fix yet for the LR 10.1 issue. Possibly only affecting a small percentage of the users.

2 Messages

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70 Points

10 m ago

10.1 is beyond sucks!  cropping images the work screen  shows the previous image but the navigator thumbnail shows the correct image!  Won't quite freeze on any develop module actions... but unusable!  Rolling back!

2 Messages

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70 Points

10.1.1 has solved my problems... The performance has improved and no freezes!

4 Messages

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90 Points

9 m ago

Classic has been crashing since early December, no solutions yet.  Did not have Windows 10 Pro, have it now with new PC which still crashes after one or two edits or attempt to view a photo.

1.2K Messages

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13.1K Points

Common causes on Windows are:

  • Logitech drivers for a mouse and/or keyboard. While I had lots of problems with the Microsoft wireless keyboard and mouse, they didn't cause Lightroom to crash. Went back to corded devices without additional drivers, MS in this case. 
  • old video card drivers, try disabling the video card - note that Microsoft no longer supplies updates to the video card drivers as there were too many problems. Nvidia provides free downloads and for several generations of the drivers so if you are using a Nvidia card; I recommend downloading that last 5 generations and trying them one at a time. 
  • a laptop with one of the MX video cards, they are incompatible with Lightroom. Turn off the video card in Lightroom.  
  • 32 bit plug-ins, disable all plug-ins and then re-add them one at a time. 
  • insufficient free space on the drive(s) with the Lightroom Catalog and cache. Lightroom has poor handling for out of space conditions.  
  • 3rd party anti-virus tools other than Malwarebytes. While I stopped using it and stick with just Defender, others have reported no problems with this tool and a MS techie did an off-the-cuff recommendation for using it together with Defender. 

If none of these apply then please respond with your hardware configuration. I'm having zero issues with V10.1 so we just have to find out what's different between our systems. 

 

I shouldn't assume anything but I have assumed that you have at least an Intel i5 or faster and 16GB of RAM, the equivalent AMD processor is probably fine as well. If you took advantage of the recent Surface sale with an i3 and 4GB of RAM then you are out of luck with Lightroom. 

 

4 Messages

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90 Points

After 4 Adobe reps and 6-7 hours the last one went back to my Catalog just prior to crashes, that worked.  Also, I upgraded PC in the midst of this 3 week fiasco in another attempt to end the frustrating experience.  Had to re-edit 3-4 weeks worth of work, real pain, but better than a longer time frame re-build.  Wish the first Adobe reps would have suggested this solution initially.  Seems I wasted a lot of time for this fix.

(edited)

7 Messages

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152 Points

8 m ago

Same problem.  But it's not possible to import anything, whether using Import dialog, drag and drop, inserting SD card.  First 10 to 30 images appear, then LrC freezes, with nothing imported.

1.2K Messages

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13.1K Points

Importing from a SD card reader has been problematic for years. In some cases the problem was the reader but that hasn't been consistently true. The most reliable way to import from a SD card or a camera is to first use Windows File Manager to copy the photos to a drive and then import into Lightroom. 

 

I take it a step further:

  • create a new empty folder 
  • copy from the camera or SD card reader to that folder 
  • use Windows Photo app to quickly scan through them and cull the obvious deletes (out of focus...)
  • import into Lightroom with the Move option 

380 Messages

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6.7K Points

8 m ago

Here is an update on my experience with LrC 10.1.1 being slow to initialise after startup.

Four days ago my Windows 10 v20H2 began a slow decline into oblivion, with anything I clicked on in File Explorer resulting in the dreaded 'hang'. Before I lost everything, I backed up all my files, settings and anything else I could think of.

I then spent the last two days doing a clean install of Windows 10 v20H2 on my ssd, restoring all my files, settings and data, then reinstalling my programs, which I haven't finished yet.

Although this near disaster has robbed me of days of work, it has a positive side.

The slow initialisation I was having (and reported here) with LrC 10.1 and 10.1.1 (about 2 minutes) has vanished, with LrC now being ready for use in only 30 seconds.

Other strange little annoyances in LrC have also gone away.

Windows 10 itself is also much faster in booting up, being ready to login in only 15 seconds, much faster than before my system decline and subsequent rebuild.

Just thought this new information might help someone else.

Champion

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6K Messages

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103.7K Points

Anthony, had you installed Logitech drivers/utilities in the past few years?  If so, you may have had the Logioptions plugin installed, and a clean install of Windows and programs may have erased Logioptions.  See my post below.

Champion

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6K Messages

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103.7K Points

8 m ago

For the specific symptoms where LR takes an unusually long time to start and initialize and then operates (mostly) normally: 

One cause is Logitech's Logioptions plugin, which gets silently installed when you install Logitech drivers and utilities for many of their devices.  The plugin is poorly written and buggy, but neither Logitech nor Adobe apparently have done anything to stop its automatic installation.

Do the LR menu command File > Plug-in Manager and scroll the list of plugins until you find Logioptions.  Select Logioptions, then scroll the panels to the Status panel. Click the Disable button.  Restart LR.

380 Messages

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6.7K Points

8 m ago

@John_R_Ellis Thanks John, but no, Logioptions was never installed on my system, not ever. In addition, the only plugins I have ever had are the standard ones that come with LrC.

Champion

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6K Messages

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103.7K Points

Did you have Logitech utilities or drivers installed at some point? Most people are completely unaware that installing a Logitech utility/driver silently installs the Logioptions plugin.

4 Messages

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90 Points

8 m ago

I have LrC ver 10.1.1 and Win 10 and had been experiencing very slow startup.

I disabled the “Logitech Download Assistant” under the STARTUP TAB in Task Manager.
LrC now starts the way it used to.  Here’s a little more info on that:

https://www.istarapps.com/logitech-download-assistant.html