M

2 Messages

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88 Points

Sat, Dec 12, 2020 6:47 PM

Lightroom Classic: version 6 crashes in the facial recognition module

Since a week my Lightroom crashes when opening the facial recognition modul. Program closes. 

I am working with Windows 10. 

I do not know. Mayby it has something to do with the latest Windows Update: 8. Dezember 2020 – KB4592438 (Betriebssystembuilds 19041.685 und 19042.685

Or it has something to do with the Installation of Photoshop Elements 2021 / Adobe Premiere Elements 2021

Official Solution

Adobe Administrator

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10.9K Messages

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143.5K Points

10 m ago

Please see: https://blogs.adobe.com/lightroomjournal/2017/12/6-14-now-available-last-perpetual-update-of-lightroom.html 

Unfortunately, this product will receive no additional updates. 

Lightroom Classic is currently version 10.1 and available as an upgrade. 

(edited)

TML59

48 Messages

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548 Points

We know that, no need to tell us. What we hope is that someone can help. Remember that all of us paid for a perpetual license....

2 Messages

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88 Points

@Rikk

is your answer your understanding  of "Customer Advocacy"?  

7 Messages

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122 Points

I don't need an update, this version works very well for me, I bought a permanent license and it seems that it includes a planned obsolescence, this does not seem correct and I would like you to help us solve it

11 Messages

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282 Points

Once another perpetual license will become available for Lightroom Classic 10 I will happily pay the price.

But I won't pay rental prices.

Until then, we need a fix for the last perpetually licensed Lightroom, which is Lr 6.14. It is simply unacceptable that existing functionality ceases to work - and even by CRASHING.

3 Messages

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90 Points

Hey, I get your facial recognition license expired. Fine, but it affected basic functionality - your product suddenly started crashing when creating a virtual copy of an image (even with facial recognition turned off).

1 Message

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60 Points

1 y ago

I'm in a similar situation with a crash when selecting the facial recognition module - for me it happens with Lightroom Classic v6.14 on MacOS. The issue started today after importing some pictures. After that, I could not even start the program anymore as it keeps crashing on startup. Rolling back com.adobe.Lightroom6.plist to a previous version allows me to start Lightroom again but the crash in the facial recognition module persists.

3 Messages

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84 Points

10 m ago

Same here, on windows 10. As soon as I open the facial recognition module, Lightroom crashes.

I tried uninstalling and reinstalling, opening an earlier version of the catalog, same issue.

And it was working flawlessly a few days ago: I successfully ran the analysis on hundred of pictures.

(edited)

Champion

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6.7K Messages

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112K Points

10 m ago

Unfortunately Lightroom 6.14 is old software and not supported on the latest operating system versions, so we'll leave this thread open for any solutions that other Lightroom users come across, but it's not a bug that Adobe will fix.

10 Messages

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150 Points

LR 6.14 was working fine on Big Sur (face & map included), it still works if you change your system date while launching the app (with an applescript for instance)

6 Messages

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110 Points

Hi cach cyr,

at least on my Win10, changing the system date while launching prevents the crashing, but does not allow to use the face recognition on pictures imported after Dec 9th.
=> not a real workaround

10 Messages

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150 Points

On my mac (big Sur), LR detects new faces but don't give name. I need to restart LR with past date then LR gives names.

It can be acceptable even if it's not as simple as before

9 Messages

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162 Points

@Victoria_Bampton_Lightroom_Queen  It's a bug, so can we get back our money ?

2 Messages

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76 Points

10 m ago

Same here, I was able to use facial recognition on Dec 6th 2020, but today Dec 14th 2020 it crashes Lightroom 6.14 every time I select it.  I'm on Windows 10 but I also see a Mac OS having problems.  I do get an Application error in my Event Viewer calling out this dll with this path - C:\Program Files\Adobe\Adobe Lightroom\CIT\Plug-ins\FaceRecognition\libfrsdk-8.6.0.dll.  On my computer libfrsdk-8.6.0.dll certificate has not been updated since Dec 12th 2020, and it says that the certificate expires on Sep 4th 2019.  Manually setting my system clock back before this date keeps the module from crashing.  No idea how to fix the problem, but I think that the certificate on the dll may be the problem.

Champion

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6.7K Messages

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112K Points

Interesting, I wonder if the license to use the third-party face recognition engine expired, like the access to the Map module.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

5 Messages

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110 Points

@mbraymon Same problem here. Changed system clock to 12/14/18, started Lightroom, activated face recognition on a picture (forced library to load, changed date back to 12/14/20 and could add faces again. Unfortunately this needs to be redone every time LR gets started. Seems to be a quick workaround. Haven't checked whether this has any side effects on catalog, etc..

1 Message

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70 Points

I have the same problem. Given that Lightroom CS6 was sold as a 'perpetual license' there could be a case for a class action like the one against Apple for slowing its old phones down. As we are all having the same problem at the same time the program is obviously been programmed to fail. It cost Apple $144 million in the US and 25 million euros in France for sabotaging its phones!

4 Messages

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96 Points

Tried the same thing, changed year to 2018, and recognition immediately started working perfectly.  Thanks for the insight!

Lightroom 6.14, fresh install on fresh Win10 Pro install, all updates applied.

**EDIT**

It seems if you start lightroom with the wrong date, and change it after, it continues working (I supposed date check is on startup).

(edited)

5 Messages

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110 Points

I've checked it again in LR 6.14 and up to 12/08/20 face regonition works and starting on 12/09/20 the libfrsdk-8.6.0.dll seems to crash. At least when analyzing the generated .dmp file of lightroom.exe (from $user/AppData/Local/CrashDumps) with WinDbg you can see (excerpt), that it crashes in the mentioned DLL while initializing the face recognition plugin:

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 000000007309f6fe (libfrsdk_8_6_0!FRsdk::FIRBuilder::buildVoidFIR+0x000000000000001e)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
....
STACK_TEXT:  
00000000`2356d9e0 00007ffc`86d3d8e4     : 00000000`00000009 00000000`2356da40 00000000`00180000 00007ffc`00000002 : libfrsdk_8_6_0!FRsdk::FIRBuilder::buildVoidFIR+0x1e
00000000`2356da20 00007ffc`86d3e015     : 00000000`2356dd30 00000000`19284000 00000000`2356e030 00000000`0000004c : FaceRecognitionCognitec+0xd8e4
00000000`2356dcd0 00007ffc`86d386df     : 00000000`2356df00 00000000`23560000 00000000`00000080 00007ffc`86d4a27f : FaceRecognitionCognitec+0xe015
00000000`2356de20 00007ffc`86d4ccf2     : 00000000`192ac600 00000000`2356df00 00000000`192a9810 00000000`55868e80 : FaceRecognitionCognitec+0x86df
00000000`2356de70 00007ffc`86d383f9     : 00000000`192ac7b0 00000000`00000001 00000000`2356e030 00000000`192a9810 : FaceRecognitionCognitec!WPluginFactoryGetInfo_1+0xa182
00000000`2356dec0 00007ffc`86d41b27     : 00000000`55868e80 00000000`00000000 00000000`00a24e72 00000000`00000000 : FaceRecognitionCognitec+0x83f9
00000000`2356dfb0 00007ffc`86d4237e     : 00000000`2356e320 00007ffc`60cb1c14 00000000`090fe660 00000000`2356e1f0 : FaceRecognitionCognitec+0x11b27
00000000`2356e170 00007ffc`60ca9195     : 00000000`201808a0 00000000`752b408a 00000000`76724040 ffffffff`00a24e72 : FaceRecognitionCognitec!WPluginInitialize_1+0x4ae
And it must have to do w/ some kind of date validation. At least it's a f..king bad error handling just to display a featureless dialog box in LR. Either lazyness (not testing dates or some kind of overflow) or planned obsolescence.

1 Message

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62 Points

10 m ago

Similar problem on Macbook Pro under High Sierra. Resetting  system date to a few years ago allowed LR to start up again after which I could exit, set system clock back to normal, and restart LR normally.

DO NOT USE FACIAL RECOGNITION!

2 Messages

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70 Points

10 m ago

I am on windows 8 and mine crashes as soon as I press the "O" key.  Not only that, the little face Icon, right above the film strip on the bottom left disappeared.  I even tried starting a new catalog and nothing.

6 Messages

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154 Points

10 m ago

Exactly the same here and I'm on 6.12.
If in fact, Adobe has let a license expire and don't renew it, it will be the final straw for me. If this is a deliberate attempt to force those of us who have already paid outright for the software, to then subscribe, it's disgraceful.
I'm a hobbyist on a stingy pension, how can I justify a subscription for something I've already paid for?
It was bad enough losing the map functions and then losing support for a product that I bought outright.
Now will be the time I have to say good-bye Adobe - gutted.

7 Messages

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122 Points

10 m ago

I have the same problem, I use it as a hobby, I have invested many hours in cataloging my photos and they never told me that that license expires, who guarantees that when moving to the subscription applications they will not do the same to us and lose all that work, we must look other software.

TML59

48 Messages

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548 Points

10 m ago

Same problem here. Hoping someone will find a fix (they did that for Maps too).

But what I really hope is that Adobe helps; maybe not because they have to, but because they care for old official users. I believe this can be a simple fix (probably just another DLL).

@Victoria Bampton anything you can do to trigger help from somewhere?

Champion

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6.7K Messages

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112K Points

I’m really sorry, but in computing terms, LR6 is ancient history. I doubt Adobe could even recompile the old code with fixes now, even if they wanted to. If I hear of any fixes though, I’ll make sure they’re posted here. 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

TML59

48 Messages

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548 Points

Thanks. I don't believe it's a matter of touching the ancient LR code but more of fixing the one small DLL file. Seems very much possible to me.

And although besides the point maybe, the root cause of course is that Adobe left all 'less-professional' users in the cold by stopping their perpetual license model. I'm certain that literally thousands of simple users like us would have upgraded to the latest version every few years (I know I would have!). But paying every year to keep your collection with 1000s of hours of editing work accessible and be able to add maybe 100 pictures per year is not fair.

The only difference is the license model; it is quite easy for Adobe to put that back in. And if they want regular money, I'd be fine if they'd ask a fee per -let's say- 1000 new pictures added.

10 Messages

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154 Points

@TML59 

I am also upset about the (planned?) expiration of functions like maps and face recognition.

How did you fix the map issue?

Is there someone who can help with the face recognition?

Will the workaround of changing the system date to eg. 2019 create any problems with the Lightroom catalogue or other files?

10 Messages

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150 Points

for map issue

https://github.com/astuder/lightroom-map-fix

this works fine

I didn't see any problems with changing date but I can't guarantee that  

7 Messages

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122 Points

10 m ago

Totally agree TML59, I would also buy it, and I think that Adobe knowing the expiration date of that License that prevents us from working with the identification of people, they had to notify us, in addition to preventing us from using it, they blocked access to the database.

TML59

48 Messages

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548 Points

10 m ago

I tried to contact the company that created the DLL (it's a German company) and left them a message explaining the situation and asking for their help.

If Adobe reads this (and I know they do), I hope they will help. If they won't help, I hope the original owners of the DLL will help as for both companies there's only something to win (and nothing to lose)...

On top of that, it's almost Christmas, so wouldn't it be nice if... 

3 Messages

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84 Points

I also tried to contact Cognitec and they told me to contact Adobe. Let’s hope you will have better luck...

2 Messages

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74 Points

10 m ago

Lightroom works fine, unless I try to to open "faces" to tag pictures, and then Lightroom crashes.  I have tagged 1000's of faces in the past, but now, all of sudden, this crashing is happening.  I'm running Lightroom as administrator.  I have deleted and reinstalled Lightroom 6.14, and I have reset the preferences.  I have also set the language to "en".

Note: This comment was created from a merged conversation originally titled Lightroom 6.14 crashes upon opening facial recognition

Adobe Administrator

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1.2K Messages

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20.3K Points

This thread is being merged into an authoritative thread for better tracking and response.

7 Messages

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122 Points

@JeffHawk , Hello, try changing the date on your computer to a date before Dec 2020, example 15 Nov 2020); before starting Lr and "faces" will work fine for you.

 
 
TML59

48 Messages

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548 Points

@Juan Tamargo That's a workaround at the very best and not a real solution.

Still waiting for a more formal response...

7 Messages

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122 Points

Yes, I also wait for an answer and solution

1 Message

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60 Points

10 m ago

I am in similar situation.

I do not generally use Facial recognition, but I tried it today.

Low and behold, crash.

I rebooted, and from than on it will not even last 5 seconds, but crash immediately

Steps taken:

Uninstalled LR6, including the preferences.

Updated to latest windows version

Updated all PC firmware

Changed the GP status by editing the "Lightroom 6 Preferences.agprefs" file.

lasted a few more minutes, as I was able to change the preferences.

Still no joy  

System: Dell 7540

Windows 10

LR ver 6.14

1 Message

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62 Points

Works for me:

https://www.nirsoft.net/utils/run_as_date.html

9 Messages

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162 Points

For me too !  :-)

Great !

5 Messages

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114 Points

10 m ago

Facial Recognition is crashing for me also within a few seconds after going to facial rec module.  Initially, could not even start LR without crashing since LR was closed while in facial rec.  Preferences had to be renamed to even launch LR.  Many different settings and updates have been attempted with no results.  Changed the date to October 1st and miraculously facial rec is working.  Although changing date is not a long term solution as it will screw up every other open window as well as LR history of changes.  Very upsetting that Adobe would build in automatic removal of features based on dates.  It seems to me that this should be fixed immediately.

TML59

48 Messages

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548 Points

Problem is that Adobe licenses Face-Recognition from another company in the form of a DLL. Adobe has stopped supporting LR6 (which is OK) but the problem is that earlier the Google license for the Maps functionality expired (for which a workaround was found by users) and now the face-id license expired. That is not Adobes' fault, but I believe they do have a responsibility to their license owners... Not to change LR itself, but to help fix these external problems. I'd argue that the cost (if any!) to provide a DLL where the license check is disabled would be very low (as the amount of remaining LR6 licenses is relatively low, maybe 10-100K).

So we ARE waiting for Adobe to step in and act in a customer friendly way. 

11 Messages

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282 Points

My Lightroom 6.14 also started to crash, first noticed today. And yes, initially when importing new photos - but apparently the culprit is really the face recognition module!

What the heck! I purchased a perpetual license and expect this product to work forever (for as long as I stay on a supported operating system like Mojave, in my case, that is).

That the external Google Map service stopped working, fine. But some random DLL / shared lib which was delivered together with Lightroom, and which causes the whole application to CRASH? Even when I am IMPORTING new photos (because presumably the face recognition starts running after a while)?

This is unnaceptable and I expect a fix here from Adobe.

2 Messages

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72 Points

Bought and paid for a perpetual program LR6 from Adobe now it's crashing all the time even with maps disabled .... Not good enough Adobe shame on you... refund please....

1 Message

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60 Points

Here is my workflow attempt...

a) Set my computer date back to 2018

b) Open lightroom - no crashes, face tagging works fine but no more identification of new faces... do face tagging, clean up tag names etc...

c) Reset computer date back to automatic mode

d) Enable saving of metadata changes to files (in the library settings)

e) Switch to grid view, no filters applied to the data selection, then open the filters toolbar and activate Metadata / Metadata Status

f) Select photos that are not up to date

g) Save metadata to files

h) Close Lightroom

i) Rename FaceRecognitionCognitec.dll under Program Files\Adobe\Adobe Lightroom\CIT\Plug-ins\FaceRecognition to something like FaceRecognitionCognitec-dll.del FaceRecognitionCognitec-dll.del. This will essentially be the end of Face Recognition via Lightroom but will prevent it from crashing

j) Open Picasa (still available at MajorGeeks)

k) Do Face Recognition via Picasa

l) Open Lightroom and import the metadata for those which will show up as "Changed on Disk".

I might be the only one to do a 12-step process instead of giving up my perpetual Lightroom license but in case there are others like that, hope this is useful.