M

2 Messages

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88 Points

Sat, Dec 12, 2020 6:47 PM

Lightroom Classic: version 6 crashes in the facial recognition module

Since a week my Lightroom crashes when opening the facial recognition modul. Program closes. 

I am working with Windows 10. 

I do not know. Mayby it has something to do with the latest Windows Update: 8. Dezember 2020 – KB4592438 (Betriebssystembuilds 19041.685 und 19042.685

Or it has something to do with the Installation of Photoshop Elements 2021 / Adobe Premiere Elements 2021

10 Messages

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150 Points

8 m ago

For now I give up too. So I made a new volume (50Go) with high sierra on it and set date to 20200101.

I didn't notice any drawback at the time (library, edition, faces, map, book are working). Maybe some minor metadata conflicts (not sure it's about system date)

I use this script to make it done with automator :

on run {input, parameters}
	set ntpdPID to do shell script "systemsetup -getusingnetworktime; exit 0" with administrator privileges
	if ntpdPID is "Network Time: On" then
		do shell script "systemsetup -setusingnetworktime off" with administrator privileges
		do shell script "systemsetup -setdate '01:01:2020' -settime '12:00:00'" with administrator privileges
	else
		do shell script "systemsetup -setdate '01:01:2020' -settime '12:00:00'" with administrator privileges
	end if

	tell application "Finder"
    	activate application "Adobe Lightroom"
	end tell

	return input
end run

3 Messages

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80 Points

8 m ago

For me it seems like works in windows8 compatibility mode.

(edited)

TML59

48 Messages

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548 Points

I'm still here... waiting for something to happen. Not sure when that will occur. Will update when I know more...

1 Message

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60 Points

6 m ago

If Adobe knew their library licences were going to expire for maps and face recognition then they should have made these dates known at the time of purchase. If they didnt know they were going to expire then they are negligent. I dont know which is worse. The face recognition bug is now bricking my copy of the application. Adobe, you have effectivly put a hidden time limit to the 'perpetual software licence' I currently cant even access my library of 10,000s of images without first faking the date on my PC to pre Nov 2020. There is a difference between updates to current functionality ('the software is no longer supported') and fixing a bug that slowly removes paid for functionality and/or kills a program that we bought at a date that Adobe must have known about but not made clear at the point of purchase, surely that is not legal? If I can no longer use software I have paid for then I would like a refund please. 

TML59

48 Messages

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548 Points

You're right of course. The problem many of us have is that if you would even get a refund, all the time and effort (editing, assigning faces etc.) is gone and all you are left with is maybe 100 USD or so.

As I've been indicating earlier in the discussions in this thread, I'm pursuing something that might help others here (I never said 'fix'). Regretfully, I still need to follow-up on things and that regretfully takes way longer than I had expected.

There's two chances: I'll disconnect (and of course then the situation continues but my help won't be available) or I'll be able to explain a bit more here and that could maybe help users in their journey to find a fix. Regretfully, I'll have to remain a bit cryptic for now.

By all means, I do hope that people won't wait for me and will continue to seek solutions. Maybe call Adobe and ask about this (and it IS as you say: a license is expired I can confirm that 100%). 

(edited)

1 Message

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60 Points

6 m ago

For those dealing with this issue - I've found that deleting or renaming the entire CIT directory does not allow for the export of face region annotations correctly, nor identify faces as a People Tag - (I noticed the difference in Synology photo station).  I recommend renaming the libfrsdk-8.6.0 file (windows: .dll, MacOS: .so) to something that won't load, but leaving the CIT directory intact - then the rest of the CIT faces interface can still be used.

TML59

48 Messages

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548 Points

5 m ago

Here's another life sign. Still waiting for something to happen. Will update once I know more.

TML59

48 Messages

 • 

548 Points

3 m ago

I'm still here. LR6 face recognition is failing and I'm still waiting for some things to finalize. I hope to be able to share more in one month (including an explanation why this all took so long).

It's not a solution but maybe information that could help to address the issue.

As said before: the cause is the expired license for the face recognition module. No doubts.

(edited)