arjun_kartha's profile

2 Messages

 • 

80 Points

Thu, Jun 26, 2014 12:44 PM

Lightroom Mobile: How to switch a signed in user?

#Lightroom Mobile: How do you CHANGE a lightroom mobile user? I just bought Adobe CC using a NEW Adobe ID, but signed into Lightroom mobile using an old one (#facepalm moment, yes). Try as I may, I cannot seem to find an option to SWITCH users. I can either sign out, or sign in (automatically to the ID that I do not want to sign into). Help please!

Responses

Employee

 • 

267 Messages

 • 

3.1K Points

7 y ago

Hi,

You need to sign out and sign in with the other user id.
I don't understand what you mean by "automatically to the ID that I do not want to sign into."

Thanks,
Ignacio

Employee

 • 

267 Messages

 • 

3.1K Points

7 y ago

If you are talking about Lightroom desktop you need to logout from the Adobe store first.

Thanks,
Ignacio

Employee

 • 

101 Messages

 • 

1.4K Points

7 y ago

Sounds like you are still signed-in with facepalm to the Adobe store, right? Please try to sign-out from there and restart Lr Desktop. Then you should be able to resign-in with your new Adobe-id.

-
Guido

2 Messages

 • 

80 Points

7 y ago

Hello Ignacio and Guido - thank you for your prompt help. Your suggestions worked. To recap what I did for other users to sign in as a different user in LR mobile when using Creative Cloud you need to:

1. Sign out of LR desktop
2. Sign out of CC desktop app
3. Relaunch LR
4. Sign in to both CC and LR desktop once again

I would suggest the inclusion of a "sign out / forget me" option within the LR desktop under the LR mobile tab!

Thanks again,