bob_duke_7758457's profile

10 Messages

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232 Points

Sun, Jul 26, 2020 1:03 AM

LR Mobile & LR Classic Not Sync DNG Files

I recently purchased a Samsung S10e mobile, and have issues syncing DNG files from LR mobile to LR classic on my desktop.

Using the LR mobile camera app, I can take JPG or DNG images.
If I take a JPG, it will sync to LR web and to LR classic.
If I take a DNG, it will sync to LR web, but not sync to LR classic.
It seems to be hung up syncing to LR classic as I can see this in LR Sync Preferences:

In this case, the missing 6 files seem to be hung up somewhere along the line.
I rebuilt the sync data, but no change.
I downgraded the version of LR classic I'm running down to 9.0, and no change.

If I use the built in camera app, I can import the JPG and DNG files to LR mobile, which will then sync properly with LR web and LR classic on my desktop.

I can generate a diagnostic report if that will help.

This conversation has been merged. Please refer the main conversation:

Syncing photos taken with the Android phone LR app to LR Classic desktop

Responses

990 Messages

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14.9K Points

1 y ago

10 Messages

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232 Points

1 y ago

Dear Adobe Customer Care,

I have not received any reply of substance to my support case.  I have received a single reply which is basically a “me too”.

I would appreciate assistance with this issue.

Thank you.

Bob Duke

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

Are you able to import the photo directly from the phone via a cable connection?

10 Messages

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232 Points

1 y ago

Interesting question.

When I was in the Import Screen, I was not able to see the preview images of the DNG's, only from the JPG's.




Once the DNG was imported, it showed the preview mage.




I then dropped the imported DNG into a Collection that is synced with LR Web/Mobile, and the image did sync to the phone, 

While syncing, I grabbed a snap shot of the sync queue, which shows the original DNG stuck (red), and the imported DNG uploading (green).




Please let me know if you need additional information.

Bob Duke

Adobe Administrator

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10.9K Messages

 • 

143.5K Points

Yes
Adobe Photography Products

Quality Engineering - Customer Advocacy

990 Messages

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14.9K Points

It is certainly a problem with option will dope of LR on Androïd:

LR on Androïd



Synchro in LR Web



And no synchro in LrC



Et voilà.... A vous de bosser chez Adobe maintenant, merci

10 Messages

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232 Points

1 y ago

Thank you for the reminder Yves.

I did a bit of additional digging, and it looks as if this function worked up through July 4th.  The DNG images below were created when I was experimenting with my new phone and LR mobile some in May, some in July.  Everything after that date fails to sync with the desktop.



Bob Duke

990 Messages

 • 

14.9K Points

My Android configuration :