PB

4 Messages

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100 Points

Mon, Oct 26, 2020 2:44 PM

Closed

LRC 10 doesn't sync new pictures anymore

Hi there, 

Using LRC10 on Windows 10, system up to date...

In short: post the v10 update, new pics added to a synced collection are stuck in 'sync pending' forever

I can import pictures and drag them to synced collections, as I should. However, once the pix are in a synced collection, LRC tells me that "sync is pending"... and sync remains pending forever. Pix that were synced remain synced, even if I copy them to various other synced collections. However, removing such a pic from a synced collection (by saying NO to "do you want synced photos to remain in All Synced Photographs"), and then dragging it back to the collection yields the same eternal "sync pending".

Issue cropped up shortly after the update to v10 - so far just 20 pics. I tried restarting LRC, rebooting PC, signing out and back in Creative Cloud... all to no avail, alas... Ideas anyone? thx mucho...

Greetings, Philip

 

Employee

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74 Messages

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1.1K Points

1 y ago

Can you try "Rebuild sync.lrdata" and tell us if that helps. Also can you share Diagnostic log with us (before doing rebuild).

4 Messages

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100 Points

1 y ago

thx - yes sure, how do you want me to share the html file? - I can only upload media; I'll hold off with the rebuild

cheers, phb

Employee

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74 Messages

 • 

1.1K Points

The Diagnostic logs will have more than just the html file. It should have created a .zip file. You can upload it (through dropbox?) and share the link with me at ragrawal@adobe.com

4 Messages

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100 Points

1 y ago

Ok thx - I have mailed the link to the zip - dropbox tells me you'll be only able to view...

4 Messages

 • 

100 Points

1 y ago

... somailed you a second link, to box, from where you can download the zip

thx cheers, phb