2 Messages


80 Points

Tue, Aug 24, 2021 3:10 AM

Error while checking disk space

Help! I can't upload photos into lightroom...what I've done so far to fix the issue:

- uninstalled and installed lightroom

- signed out and signed back in

- restarted computer

- cleared cloud drive, now at 0 out of 20gb used

- deleted photos...

don't know what else there is to do...

Adobe Administrator


10.9K Messages


143.5K Points

2 m ago

Please go to Help>System Info… and get us the exact installed version number of your software. 

2 Messages


80 Points


Hi Rick, this is what it says. Looks like 2018 version...

Lightroom CC version: 1.5 [ 20180807-1548-54800d7 ] (Aug  8 2018)
Operating system: Mac OS 10
OS Version: 10.16 [0]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.5 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom CC: 16,384.0 MB
Real memory used by Lightroom CC: 205.7 MB (1.2%)
Virtual memory used by Lightroom CC: 1,400.7 MB
Memory cache size: 0.0 MB
Internal Camera Raw revision: 1001
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 4MB / 8191MB (0%)
Camera Raw real memory: 5MB / 16384MB (0%)
Displays: 1) 2880x1800

Graphics Processor Info: 
Metal: Intel(R) Iris(TM) Plus Graphics 650

Application folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/claudiaho/Library/Application Support/Adobe/Lightroom CC

Audio and Video info: Loading