justin_bonnar's profile

13 Messages

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252 Points

Mon, Jul 13, 2020 11:44 PM

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Lightroom Desktop: on macOS JPG export color issues

When exporting from Lightroom CC on macOS, the exported JPG takes on remarkably different colors (it looks like a lower/bluer color temperature, but I'm not precisely sure). The difference appears within the Lightroom CC export preview prior to exporting, as well as with the exported image when opened in other applications. Different images have different levels of impact, but I've seen visible differences in most of my images. The issue appears regardless of what Color Space is selected for the exported JPG.

I do not have issues when exporting the same image with Lightroom CC on iPad. I've tested by exporting the same image with the identical settings on iPad and the image is reproduced faithfully.

I'm running Lightroom CC Version 3.3 from the Mac App Store (20200611-1039-7df19f1 Build) on macOS 10.15.5 on a MacBook Pro (Retina, Mid 2012).

Screenshot editing the image (colors as desired):


Screenshot of export preview, displaying color issues (occurs regardless of Color Space selection):

Exported image from macOS, with color issues:


Exported image from Lightroom CC on iPad, identical settings selection, but no color issues:


For reference, I posted some details, including these screenshots of the issue and exported images, in the Lightroom community thread Trouble exporting image with my edits thread. Another user reported similar issues in a Pink hue rendered upon export thread.

Champion

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3.7K Messages

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61.6K Points

1 y ago

You may have a problem with your monitor profile. Go to System Preferences - Displays - Color and select another profile, just to test. Take sRGB for example. See if that solves the problem. If it does, then create a new monitor profile.

6 Messages

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160 Points

This is not a monitor profile issue. See the latest post here where I exported the image and it was rendered with a pink color cast, then I imported the export back into Lr and the pink color cast was still there. You can even see it in the thumbnail. 

https://community.adobe.com/t5/lightroom/pink-hue-rendered-upon-export/m-p/11285419?page=1#M29426

13 Messages

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252 Points

Thanks Johan, Landon.

As Landon mentioned, I don't believe that this is a display calibration issue. I've attached the actual exported JPGs from both macOS (the first one, color shifted) and on iPad (the second image, with correct colors). The images display consistently regardless of which display I use (laptop builtin display, laptop with external monitor, transferring to my iPad, or my phone), in that the color shifted one consistently displays shifted, while the color correct one consistently shows correct (i.e., I can open them both side-by-side on any monitor and see the same issue/difference). There's a difference in the exported image itself, that's not a property of the display.

Adobe Administrator

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10.9K Messages

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143.5K Points

Did you try the test Johan suggested?
Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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252 Points

Thanks Rikk. I tested with different color profiles (see screenshot below). While they shifted the colors displayed by my monitor further, the exported image continued to have the same issues, regardless of which monitor or calibration that I previewed with.

Adobe Administrator

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10.9K Messages

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143.5K Points

Thank you for confirming. 

A preference reset might be a prudent next step:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Adobe Photography Products

Quality Engineering - Customer Advocacy

263 Messages

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6.2K Points

1 y ago

There is another person with a very similar problem on Mac OS X here: https://community.adobe.com/t5/lightroom/pink-hue-rendered-upon-export/m-p/11287596?page=1#M29465

I can't reproduce it on my Mac Book Pro with current OS X install using the same files but issue is clearly there.

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

What is the camera model used as the source to created these files?

13 Messages

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252 Points

Hi Rikk, my files come from a Leica Q2 (which uses DNG as its native Raw format). It looks like Landon is using a Nikon Z6.

Adobe Administrator

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10.9K Messages

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143.5K Points

The Z6 is a known issue and likely unrelated to your issue. 

@Landon - you should probably be following this issue: https://feedback.photoshop.com/photoshop_family/topics/lightroom-destkop-magenta-cast-on-export-nikon-z6
Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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252 Points

1 y ago

Hi Rikk, my files come from a Leica Q2 (which uses DNG as its native Raw format). It looks like Landon is using a Nikon Z6.

Champion

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2.4K Messages

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39.2K Points

1 y ago

One other thing to try that hasn't been suggested is to turn off the GPU in LR Desktop. Go to Edit> Preferences> Performance and set 'Use Graphics Processor' to Off. Close and then reopen LR and try again.

13 Messages

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252 Points

Thank you Todd. I tried as you suggested (set 'Use Graphics Processor' to Off then restart Lightroom), but unfortunately the exported image color issues persisted.

Champion

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2.4K Messages

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39.2K Points

1 y ago

I downloaded the 'Exported image from macOS' with color issues posted in the OP's original report up top. Using ExifTool I see a MissingCameraProfile entry for Adobe Standard.


Here's what I see when I export his DNG file to JPEG with LR Desktop 3.3.


This may be the source of the issue, but I can't explain what's causing it. Perhaps try an uninstall of LR 3.3 and then reinstall.

13 Messages

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252 Points

Thanks Todd!

I uninstalled Lightroom (dragged application to trash, but also cleared my ~/Pictures/Lightroom Library.lrlibrary file) and re-installed from the Mac App Store, but unfortunately the issue persists.

132 Messages

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3K Points

1 y ago

We have a bug here that we haven't quite gotten our hands around yet. I do think Todd is getting at the root of it, though. I'm curious if anyone is able to get around this by choosing a different profile. 

13 Messages

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252 Points

Thank you Julie.

I selected a different Profile (changing from Adobe Color to Adobe Standard) which applied the expected effect while editing, but continued to shift when exporting.

My understanding is that the Q2's Raw DNG files (as a native format) include a built-in profile that applies significant correction (the sensor is a bit wider than the displayed frame, and there's vignetting correction at the edges, etc). In Lightroom under Optics, I see "(i) Built-in Lens Profile Applied" which when clicking further describes "Leica Q2 Summilux 1:1.7/28 ASPH. This Raw file contains a built-in lens profile for correcting distortion and chromatic aberration. The profile has already been applied automatically to this image." (see attached screenshots).

Is it possible this isn't being applied in the same was as part of export? I'm not sure if I can select a different Camera/Lens profile separately, but would be happy to try if you have any settings I could change.

Thank you again.



16 Messages

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280 Points

I have the same problem on Lightroom mobile (iPad), but not on Lightroom web and CC desktop (Windows)
https://feedback.photoshop.com/photos...

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2.4K Messages

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39.2K Points

Justin, Adobe Color is part of the new Adobe Raw camera profiles and they are ALL based on Adobe Standard. Unfortunately, Adobe has not created any camera matching profiles for the Leica Q2 camera so we cant try using a "different" profile to see if that fixes the issue.
What I did notice is that the drop-down Profile selector has an entry titled 'Embedded, which is written to the raw file by the camera. It appears to me that for some reason the Adobe Standard profile is not accessible when exporting. When a previously assigned camera profile is "missing" LR chooses the "next available" profile in alphanumeric order. In this case the only other profile available is the 'Embedded' profile, which when chosen causes the image to take on a blue tint the same as the export file. The below screenshots show the same DNG image file with the same settings except for the camera profile (Adobe Standard vs Embedded). Try it for yourself!

Adobe needs to find out WHY on some systems the Adobe Raw camera profiles are not accessible during export. I haven't clue other than OS X permissions issues. This can be tested using other camera models that also have an embedded camera profile and see if the same issue appears. Justin do you have another Leica camera model?

16 Messages

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280 Points

1 y ago

I have similar problems here
https://feedback.photoshop.com/photos...

And here https://feedback.photoshop.com/photos...

What I think is happening is that there is a raw profile associated with your raw image, and that profile is used when editing in Lightroom, but upon export a different version of the same raw profile that is built into the current version of Lightroom is being used.

1 Message

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62 Points

1 y ago

I also encounter the Problem as described on a 2016 15,4" MacBook Pro i7 2,6Ghz, although only having the pink cast (tint) on Eos R and Leica Q2 files, while on my Hasselblad X1D II I get way too warm results (temperature) instead of the pink cast.

All of this does not occur on my 2018 12,9" iPad Pro.

2 Messages

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72 Points

1 y ago

Hi 

Did anyone find the solution at ADOBE ?
My wife experiences the same issue, applying a present but when exporting to JPG or any other format, preset does not apply. Orange color stand out in the export.

We've tried to 
- Uninstal and install LR
- Recreate another preset
- Changed the color profile
- set 'Use Graphics Processor' to off

None of these actions worked.

Note that when she modifies the photo on her mobile, the export works correctly. THe problem only occurs on desktop !

PLEASE HELP !!

Adobe Administrator

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10.9K Messages

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143.5K Points

At this point, reverting to 3.2.1 should restore your exports to normal until a fix is released.
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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72 Points

Awesome that worked ! Thank you Rikk, looking forward to the fix being released
Amaury

3 Messages

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80 Points

Hello! I am having this issue as well, except it's a green cast and it will apply them to seemingly random photos. I shoot in raw on a Canon Rebel EOS T7, and I edit in Adobe Lightroom. Not only is this cast happening, but I am not starting to get blue and red spots in my images when in the app on my laptop. I have gone through every one of the suggestions above. I experimented a bit, and the pictures with this speckling show up normally in the app on my phone and save normally on my laptop, but it is relentlessly annoying while trying to edit on my macbook air. I created copies of the pictures edited before this problem began occurring, and the spots show up differently, even changing the color they appear in (see attached). I have had several of my high school teachers specializing in photography, technology and adobe services look at it. We are all lost. Please help! I need these photos for a portfolio!

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6.7K Messages

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112K Points

Blue and red spots are clipping warnings. Press J to turn them on or off. I'm not quite following what's happening with the green, this thread is about colors changing on export but that looks like you're still viewing in Lightroom. Can you please clarify?

Also please go to Help>System Info… and get us the exact installed version number of your software and your operating system version.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

3 Messages

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80 Points

The green is for sure a problem with exporting, and it is very sporadic on when it happens. Thank you for the explanation of the blues and reds! The reason why the one in the screenshot is green is because I put the already saved-as-green photo back into the app to try and mess around with it.