A

13 Messages

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190 Points

Sun, Nov 1, 2020 6:10 PM

Closed

Solved

Lightroom Desktop: Sliders have no effect on editing photo

In the edit panel, adjusting any of the sliders on the right has no impact on changing the image. This occurs when editing CR3 Raw images from a Canon R5. I've tried re-installing, enabling/disabling hardware acceleration, enabling/disabling local cache of image and previews. This is on Windows 10.  GPU is a 2080 Ti. Any ideas? 
 
https://share.icloud.com/photos/0L2_3oMFZ46lXV3odbdSu4dQg

Official Solution

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

Greetings,

Updates to the Adobe Photography Products were released yesterday and include a fix for this issue. Please install the December update, restart your system and verify that you are no longer experiencing the issue.

Thank you for your assistance in reporting, providing additional information and, most of all, for your patience.

13 Messages

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190 Points

I gave up and sold my PC and bought a Mac last month. It's clear the Windows version of Lightroom CC does not receive the same attention as the Mac version. I am now running CC 4.1 on an M1 processor and it is a noticeably different experience. Thank you anyway for your help

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

Try this:

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

13 Messages

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190 Points

@Rikk Thank you for your help, but that made no difference.

(edited)

Adobe Administrator

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10.9K Messages

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143.5K Points

Can you record a quick screen video of what you are seeing and post a link here so we can review what happens?

Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

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190 Points

Please see the link posted in my original post, which contains a video. Thank you

Adobe Administrator

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143.5K Points

I am sorry. I missed that.  Following your step, I am not able to duplicate what you are seeing. I am recommending a clean install to rule out a bad install. 

Clean Lightroom Install Procedure

  1. Close Lightroom
  2. Restart the computer
  3. Use the Adobe Creative Cloud App to uninstall Lightroom
  4. Restart the computer
  5. Install Lightroom via the Creative Cloud App without launching any other programs.
  6. Restart the computer
  7. Launch Lightroom
  8. Wait 5 minutes

Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

 • 

190 Points

Hi Rik, I did the above, including restarting 3 times and waiting 5 minutes--and the problem still appears. This is after a fresh install of Windows 10 updated to the latest software (I reformatted to try to fix this problem). See the attached image. Now, CR3 images from the R5 do not thumbnail.

 

 

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

Please go to Help>System Info… and get us the exact installed version number of your software. 

13 Messages

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190 Points

4.0 ... 2020 1007-0818-b2c04b4 Build

Adobe Administrator

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10.9K Messages

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143.5K Points

Is your video driver the latest nVidia has to offer?

Adobe Photography Products

Quality Engineering - Customer Advocacy

13 Messages

 • 

190 Points

Yes it is. 457.09 WHQL. I have tried older drivers as well.

Adobe Administrator

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10.9K Messages

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143.5K Points

Can you share a file with me that exhibits the issue?

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

Reply from Engineering: 

Can you have the customer try to do the following:

  • Leave Store Smart Previews Locally checked
  • Quit LrD
  • Remove the previews folder that is next to the Managed Catalog.mcat file. (This step ensures there are no smart previews on next launch)
  • Launch LrD
  • Quit immediately after reproducing the issue
  • Send us a zip file containing the bad image and the entire zipped previews folder. (We will have up to a couple dozen depending on how many were synced before reproducing the issue)