stefan_totev's profile

15 Messages

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276 Points

Thu, Dec 3, 2020 9:51 AM

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Answered

Lightroom Desktop: The graphics processor has encountered an unrecoverable error

Ever since update 3.X and now on 4.0 in the performance settings I get the error:

The graphics processor has encountered an unrecoverable error

When I select custom the gpu can only be used for display, not for image processing. 

Here's my info: 

Lightroom version: 4.0 X64 [ 20201007-0818-b2c04b4 ] (Oct  7 2020)
NGL Version: 1.20.0.6
WF Version: 3.0.1 e2e396b
Operating system: macOS
OS Version: 10.14 [6]
Application architecture: x64
Computer model: iMacPro1,1 / Intel(R) Xeon(R) W-2140B CPU @ 3.20GHz
Logical processor count: 16
Processor speed: 3,2 GHz
Built-in memory: 65 536,0 MB
Real memory available to Lightroom: 65 536,0 MB
Real memory used by Lightroom: 15 378,1 MB (23,4%)
Virtual memory used by Lightroom: 50 411,8 MB
Memory cache size: 16 112,3 MB
Internal Camera Raw version: 13.0 [ 610 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 27623MB / 32767MB (84%)
Camera Raw real memory: 27636MB / 65536MB (42%)
Displays: 1) 5120x2880

Graphics Processor Info: Metal: AMD Radeon Pro Vega 56 - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init: I2_GPU2, hard: fail_no_gpu2, soft: not_checked, wl: No, bl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/stef/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/stef/Pictures/Lightroom Library.lrlibrary

Accepted Solution

Official Solution

Adobe Administrator

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10.9K Messages

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143.5K Points

10 m ago

  1. Close Lightroom
  2. Remove this folder: ~/Library/Application Support/Adobe/CameraRaw/GPU/ folder
  3. Restart

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

If you disable the GPU do you see the error?

15 Messages

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276 Points

Just updated to 4.1. Same issue. I have went through the FAQ and troubleshooting the GPU acceleration. I meet all the requirements in both hardware and software, so what's the issue? 
My only last chance is to update from Mojave (10.14.6) to Big Sur (11.0.1), but I really don't want to do this. 

15 Messages

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276 Points

1 y ago

Then I see graphic acceleration is disabled. 

The point is to have the GPU helping in both displaying and processing images...

15 Messages

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276 Points

1 y ago

Still experiencing the issue. The main problem is instead of LR using the GPU, it uses the CPU on export and it makes my iMac Pro's fans hurt! I barely hear them spinning with any other application! It is very good in this regard. 

Adobe Administrator

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10.9K Messages

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143.5K Points

It isn't clear reading this thread if you ever updated to Big Sur or not. What is the current OS version?

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

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276 Points

I just upgraded to Big Sur and the problem persists. 

And you can see which OS I was using in the posted system info in the initial post - Mojave 10.14.6. 

5 Messages

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160 Points

1 y ago

I am also having this issue on a MacBook Pro 2017 15 inch. I am on Big Sur.

Adobe Administrator

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10.9K Messages

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143.5K Points

From Engineering:

With Lightroom closed, remove this folder: ~/Library/Application Support/Adobe/CameraRaw/GPU/ folder and restart

Do you still have the issue?

Adobe Photography Products

Quality Engineering - Customer Advocacy

15 Messages

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276 Points

Finally! It worked! Such an easy fix!