david_quillman's profile

14 Messages

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262 Points

Sun, Feb 2, 2020 8:25 PM

Lightroom Desktop: Windows Version 3.1 Stuck syncing 2 photos

LR Desktop (Windows) 3.1 Stuck syncing 2 photos. I have read through many posts on this subject. But I have yet to see a solution for windows (NOT  CC)

I have logged out and back into LR and Creative Cloud but this did not help.

Please help

Responses

Champion

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6.7K Messages

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112K Points

2 y ago

If you use the filters (button next to the search box) and select Syncing from the Sync pop-up, does it show which 2 are syncing?

And if you go to https://lightroom.adobe.com is there a Sync Errors collection top left?

14 Messages

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262 Points

Nothing Shows when I filter for Syncing. Also no errors here  https://lightroom.adobe.com 

Adobe Administrator

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10.9K Messages

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143.5K Points

2 y ago

I've contacted you via email to get a log from you.

14 Messages

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262 Points

I received your answer  You say how to find them the cover photos for the stacks, but you don't say how to "fix" the stacks. 

When I search for IMG_3462.CR2 In All Photos .... I get 14,050 results.

When I search for IMG_1862-HDR.dng.... I get 2,021 results

Can you narrow it down some? The first one in the result has the correct photo..... but why do I get thousands more...and how do I fix it?

Your previous reply; 

“These are two stacks which should be fixable by finding the stacks and adjusting them to trigger a sync rather than with a script. The cover assets that these should be found with are:

IMG_3462.CR2

MG_1862-HDR.dng”

Thanks

14 Messages

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262 Points

Also I have deleted the 2 photos you listed. The only LR version I have trouble syncing is LR Desktop (Windows) 3.1. LR ... my phone and tablet sync with no problems. And tyhe desktop version still says "Syncing 2 Photos"

Adobe Administrator

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10.9K Messages

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143.5K Points

After deleting them did the syncing resolve?
Adobe Photography Products

Quality Engineering - Customer Advocacy

14 Messages

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262 Points

Now on 3.4 and not syncing 3 photos

14 Messages

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262 Points

Here's how I fixed it:

Lightroom: Fix Never Ending Sync

  1. In Lightroom Desktop

    1. Edit > Preferences...

    2. With your cursor on Account..... ALT > Click

    3. Click on “Diagnostic Log”

    4. In the Dialog Box that appears Click “Generate Log”

    5. When you see a new Dialog Box that says “Diagnostic Log Generated”

      1. Click on “Show in Explorer”

    6. Open Log in Chrome (or some other method you use to open text files.) by double clicking on it.

    7. Click on... “Collapse ALL Sections”

    8. Scroll down to “Syncing and Error Assets”

      1. You should see a table with the photos that will not sync.

      2. Search LR for the photos in the table

      3. Export the problem photos Original or TIFF

      4. Delete the photos from LR

      5. Permanently delete the photos from the Deleted Album

  2. Done