S

1 Message

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70 Points

Tue, Dec 15, 2020 2:17 AM

Closed

Lightroom: Missing Photographs

didnot use the programm for mor than a 11 months and now I cannot find my photographies my catalog as the programm doesnot open.

Adobe Administrator

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10.9K Messages

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143.5K Points

1 y ago

Please go to Help>System Info… and get us the exact installed version number of your software. 

1K Messages

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12.4K Points

Given that he cannot start the program, is there another way that he could find the installed version, such as a Registry Key if in Windows, or perhaps a file date or name?

Or, possibly, he or she had a trial version which ran out...

(edited)

Adobe Administrator

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10.9K Messages

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143.5K Points

A screenshot of the Creative Cloud App's "All App" would be the first step.

Next we would need the OS Version.

Adobe Photography Products

Quality Engineering - Customer Advocacy