R

6 Messages

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90 Points

Sat, Mar 20, 2021 12:53 AM

Closed

Important

Hi!

i recently bought presets for LR and I can’t save presets predefinitions. For sure it’s an app problem

how can you help me?

Thank you

rodrigo

This conversation has been merged. Please refer the main conversation:

Lightroom Mobile: DNG aren't loaded correctly

Champion

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6.7K Messages

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112K Points

8 m ago

What do you mean by "I can't save presets predefinitions"? What format are the presets you purchased? And which operating system do you use?

(edited)

6 Messages

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90 Points

Hello , I bought a present with DNG format and my operative system is IOS 

6 Messages

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90 Points

@Victoria_Bampton_Lightroom_Queen when I export de file to the Lightroom, the present don’t appear. Just appears one image without edit, like a normal pic. 

Adobe Administrator

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1.2K Messages

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20.3K Points

8 m ago

We are aware of the issue and are working to fix it.

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information.