Rikk's profile
Adobe Administrator

Adobe Administrator


10.9K Messages


143.5K Points

Wed, Aug 19, 2020 4:35 PM

[iOS] [iPadOS] Lightroom Mobile 5.4 Missing Images/Presets

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud. 

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers. 

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0. 

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

If you are affected by this issue, please refer to the information in our forum.

No assets in the Lightroom cloud were lost or are at risk. Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic are not affected.
Adobe Photography Products

Quality Engineering - Customer Advocacy

No Responses!