A

2 Messages

 • 

80 Points

Thu, Mar 18, 2021 3:09 PM

Closed

Solved

Lightroom Mobile: DNG aren't loaded correctly

Hello 
 
when I import a preset (DNG) in lightroom the DNG is not loaded correctly and therefore I cannot copy the style 
 
I have the impression that only the image of the preset is imported 
 
below screenshots of my manipulation can you help me please thank you
 

-> Ouvrir (open)
-> plus
-> Lightroom
-> as tout can see the pic doesn’t contain presets
I have ever tested to upload the 2 applications 

Version: 1.2.4, Build: 1.2.4.1

Have a nice day 

DESMONS Audrey
Envoyé de mon iPhone

Official Solution

Adobe Administrator

 • 

10.9K Messages

 • 

143.5K Points

8 m ago

Update 03/22/2021

Lightroom Mobile for iOS (iPhone & iPad) 6.2.1 was released earlier today and contains a fix for this issue.

If you previously downloaded Lightroom 6.2 you should install this update as soon as possible to avoid this issue. 

Note:

To fix images that were affected you need to do the following:

  1. Install 6.2.1
  2. Delete the file and move to trash
  3. Re-import the file again

Thank you for your patience. 

2 Messages

 • 

80 Points

It nowworks 

thank you !

2 Messages

 • 

70 Points

8 m ago

I try to follow the instructions as much as I can I went on Instagram seen the video and did exactly what the guide did and my photo says the same with no filter...it lets me copy but not paste the filter? I just paid $10 on the FLTR app and $5 on the light room app! What do I do? Should I cancel?! Refund?? Email me (email removed for privacy)

Note: This comment was created from a merged conversation originally titled Lightroom Mobile: copy & paste filters not working

25 Messages

 • 

318 Points

Can you link to the tutorial on Instagram that you followed? Also I wouldn't suggest leaving your email address publicly.

Adobe Administrator

 • 

10.9K Messages

 • 

143.5K Points

Step by step instructions for exactly what you did would be helpful.

1.

2.

3.

4.

Adobe Photography Products

Quality Engineering - Customer Advocacy

4 Messages

 • 

80 Points

is the problem with new version 6.2.0 Everyone has this problem.  Presets (dng) are not working on mobile lightroom.  adobe needs to fix this bug.

7 Messages

 • 

90 Points

same here! I spend whole afternoon to try it ! But no working !

7 Messages

 • 

90 Points

Yes I have same experience! I have spend whole day to do it ! And it’s not working !

4 Messages

 • 

80 Points

8 m ago

The new update brought a big problem.  The Dng files (presets) are being imported empty into lightroom.  it is not possible to use presets in dng format. Solve this problem, adobe. Please!

Note: This comment was created from a merged conversation originally titled New version 6.20 not import the dng files

Adobe Administrator

 • 

10.9K Messages

 • 

143.5K Points

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

70 Points

8 m ago

In this new 2021 iphone update, there’s a big issue with the dng presets they are not working  some of them are working in proraw picture some are not. 

Note: This comment was created from a merged conversation originally titled Dng preset not working in 2021 lightroom mobile

3 Messages

 • 

80 Points

8 m ago

Having the same issues with the new update

dng files aren’t loading correctly 

3 Messages

 • 

80 Points

8 m ago

I’m facing issues with my dng format files

whike uploading edited/preset dng files to adobe lightroom mobile,they remain unedited 

so the copy paste preset option cannot be used with the files 

I hope adobe soon solve this problem 

Note: This comment was created from a merged conversation originally titled dng files issues in the new Lightroom update

Adobe Administrator

 • 

10.9K Messages

 • 

143.5K Points

8 m ago

We are aware of the issue and working on a fix.  We will update this thread when it is available.

4 Messages

 • 

80 Points

8 m ago

After downloading presets from various sites, and importing them to LR, they would appear as dmg but won’t apply. The present won’t even show and original-after change 

Note: This comment was created from a merged conversation originally titled Presets not working

4 Messages

 • 

80 Points

This is in the mobile app, I tried uninstalling LR but it won’t fix. The problem is with the preset not with the way I try applying them.

Adobe Administrator

 • 

10.9K Messages

 • 

143.5K Points

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

 • 

70 Points

8 m ago

Hello,

I downloaded the Presets app now and the Adobe Lightroom but when I open the preset from Presets in Adobe it comes the original photo not with the chosen preset. Can you tell me if I need to do something else for it to work?

Note: This comment was created from a merged conversation originally titled No preset copied

Adobe Administrator

 • 

1.2K Messages

 • 

20.3K Points

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

2 Messages

 • 

70 Points

8 m ago

Hi, 

I have imported my presets and they won’t apply to my pictures? 
Any help?

Note: This comment was created from a merged conversation originally titled My presets won’t apply

Adobe Administrator

 • 

1.2K Messages

 • 

20.3K Points

We are aware of the issue and are working to fix it.

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

6 Messages

 • 

90 Points

8 m ago

Hi!

i recently bought presets for LR and I can’t save presets predefinitions. For sure it’s an app problem

how can you help me?

Thank you

rodrigo

Note: This comment was created from a merged conversation originally titled Important

Champion

 • 

6.7K Messages

 • 

112K Points

What do you mean by "I can't save presets predefinitions"? What format are the presets you purchased? And which operating system do you use?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

6 Messages

 • 

90 Points

Hello , I bought a present with DNG format and my operative system is IOS 

6 Messages

 • 

90 Points

@Victoria_Bampton_Lightroom_Queen when I export de file to the Lightroom, the present don’t appear. Just appears one image without edit, like a normal pic. 

Adobe Administrator

 • 

1.2K Messages

 • 

20.3K Points

We are aware of the issue and are working to fix it.

This thread is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

2 Messages

 • 

70 Points

8 m ago

I save my preset and editing history with DNG in googledriver , i share for all people. But now, when i download and add in lightroom. Its it dont have preset , no editing history . Just picture original :| 

boring , please fix that

Note: This comment was created from a merged conversation originally titled My Preset DNG dont working

Adobe Administrator

 • 

1.2K Messages

 • 

20.3K Points

We are aware of the issue and are working to fix it.

This post is being merged into an existing authoritative thread for better tracking and response. Please review the official answer (if any) in the second post on the thread for more information. 

2 Messages

 • 

72 Points

8 m ago

I just purchased two different sets of Presets. I have followed all the tutorials to correctly download these presets, but when I try to apply them to my photos in Lightroom mobile the photo doesn’t show to applied preset. It says the preset was applied or settings were copied and pasted, but nothing changes on my photo. It still appears as the original photo. What am I doing wrong?? Is this an issue with my presets or Lightroom?? 

Note: This comment was created from a merged conversation originally titled Presets Won’t Apply to Photos

2 Messages

 • 

60 Points

I have the same problem, how can I fix it?

2 Messages

 • 

60 Points

Having the same issue. I can’t find the “User Preset” option when trying to edit my photos.

Employee

 • 

267 Messages

 • 

3.1K Points

Please try out our latest version that has a fix for this issue.

Thanks,
Ignacio

7 Messages

 • 

110 Points

8 m ago

Hello. Lightroom mobile doesn’t import dng images properly. When I upload dng image with a preset on it it uploads an image as it wasn’t edited. What can be the issue? The phone is iPhone XS Max. Have tried to delete LR and upload again but it didn’t solve the problem

Note: This comment was created from a merged conversation originally titled Presets don’t show LR mobile

2 Messages

 • 

62 Points

I’m having the same issue!! In this new 6.2 update came with this issue 

Please help! I have iPhone 12 max pro

7 Messages

 • 

110 Points

Solved:

some Lightroom versions are not compatible with dng presets (bug) and what you gotta do is  upload your dng preset to http://lightroom.adobe.com/ 

log in with your same account as in app and hit + to upload from phone storage. If your cloud works, it’ll sync from the site to the app and you’ll find your working preset in the app 

Champion

 • 

6.7K Messages

 • 

112K Points

This thread is being merged into an authoritative thread for better tracking and response. 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

2 Messages

 • 

70 Points

8 m ago

I’m new on this.

I have 2 apps (Lightroom and Presets) 

When I save my presets on Lightroom 

Preset settings won't download and I can't copy them to paste into my new photo (as I see in tutorials).

 

Note: This comment was created from a merged conversation originally titled I can’t copy my preset to paste in Lightroom

Champion

 • 

6.7K Messages

 • 

112K Points

This thread is being merged into an authoritative thread for better tracking and response. 

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.