Tessai's profile

3 Messages

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90 Points

Mon, Feb 8, 2021 10:10 AM

Closed

Solved

Lightroom Mobile: I can't add new Photos from my iPhone.

Every time I try to add new photos from my gallery, Lightroom automatically and randomly adds some photos and videos, but I still can't choose it by myself. That's terrible! You need to fix that bug. I can't work correctly! 

Accepted Solution

Employee

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267 Messages

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3.1K Points

10 m ago

Do you have auto import on, if so, does it help to turn it off?
It would be helpful if you take a screen shot of the app after having tapped on the cloud icon and before trying to import.

(edited)

3 Messages

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90 Points

@Ignacio_B I dunno. I was trying to find a setting like that, but... I found nothing

Adobe Administrator

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1.2K Messages

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20.3K Points

10 m ago

Can you post the specific steps you take with screenshots?

Employee

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267 Messages

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3.1K Points

10 m ago

Here are some screen shots, you just go to Import after reaching the settings.

3 Messages

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90 Points

Oh, tnx! Now it's work correctly. 

I don't even know about that setting. Cuz I'm using LR Mobile many years.. That wasn't even turn on automatically after update.

Employee

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267 Messages

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3.1K Points

Strange, did the issue occur with a new device that has uses a lot of Photos iCloud usage?

Wondering how it comes that it was resolved by itself.